Alfredo Martinez, AVP, General Manager, Hispanic Markets, highlights the many reasons why Hispanic customers are attracted to Navarro Discount Pharmacy and CVS Pharmacy y más.

• Each Navarro Discount Pharmacy and CVS Pharmacy y más store has bilingual signage and a bilingual pharmacist and store manager, which “drives a deeper and more engaging connection” with Hispanic customers because it gives them the opportunity to connect with health care staff in their preferred language, Alfredo says.

• Alfredo says that one of the many features that drives Hispanic customers to the stores are the value-sized products and value-size packs, which offer deals and brands customers recognize.

• We’re paying attention to Hispanic customers’ preferences in the grocery, beauty and health categories, and using them to develop concept stores and enhanced designs that will improve their shopping experience, he says.

Dr. Sree Chaguturu, President, Health Care Delivery, and Chief Medical Officer, CVS Health, outlines how this health care delivery model benefits both patients and the health care system.

• Value-based care is a health care delivery model that focuses on providing high-quality care while managing costs. 

• Government programs, like Centers for Medicare and Medicaid Services (CMS), or health insurance companies incentivize value-based care providers for achieving better health outcomes for patients rather than for the number of services provided, Dr. Chaguturu says.

• Dr. Chaguturu outlines the ways we support value-based care delivery at CVS Health, including MinuteClinic’s preventive care and chronic disease management, Signify Health’s in-home health evaluations and Oak Street Health’s comprehensive primary care for older adults.

Jenny McColloch, VP, sustainability and community impact, discusses the program’s positive effect on communities, colleagues and the company.

• Our Volunteer Challenge Grant and Matching Gifts programs underscore our commitment to the communities we serve, by encouraging colleagues to donate their time and by financially supporting the nonprofits they love.

• “Our colleagues volunteer at nonprofits of all shapes, sizes and focus areas around the country,” Jenny says. “And for a lot of these organizations, the hours and in-kind support they get from volunteers are a huge part of how they deliver their programs and services.”

• Jenny encourages her fellow leaders to support the colleagues on their teams who volunteer, and she points out how studies show volunteering increases employee engagement and retention.

The rebranded and redesigned CVS Health app is live, and Tony Ambrozie, chief digital and technology officer, Pharmacy & Consumer Wellness, outlines its enhancements.

• Tony discusses how the goal of the app is to be “the center of our customer’s interactions with us,” from giving caregivers access to their family’s prescriptions to delivering an excellent omnichannel experience to customers.

• The enhanced app gives users the ability to manage all of their prescriptions — CVS Pharmacy, CVS Caremark mail order and CVS Specialty — in one place, and it supports a seamless pick-up experience at CVS Pharmacy locations.

• Tony highlights one of his team’s in-store innovations, the smart lockers, which are live in three New York City stores and give verified and trusted ExtraCare customers the ability to open in-store locked cabinets with the CVS Health app.

• In 2025 and beyond, the Digital, Data, Analytics & Technology team will continue making enhancements to the CVS Health app and incorporating artificial intelligence–based experiences, such as natural-language chat capabilities, Tony says.

Learn how CVS Pharmacy optimizes its inventory with machine learning, and how this ensures stores are prepared for customers who are attending nearby concerts, football games and more. 

• Mario Rivera, SVP, chief supply chain and logistics officer, Pharmacy and Consumer Wellness, and Josh White, VP, inventory management and optimization, discuss the improvements we've made to our inventory process over the last two years.

• Optimizing inventory with machine learning helps the demand-planning team stay on top of trends and figure out how to best manage what goes in our stores — since there are 180 million possible product-store combinations.

• Customers are happier with the on-shelf availability of in-demand products, and the company benefits by reducing excess inventory and using the funds to invest in other areas of the business.

• Inventory planners at the company are using machine learning to augment their work. It allows them to spend more time on strategic aspects of their job like partnering with suppliers to ensure CVS Pharmacy has the right products in the supply chain and introducing new items to customers while removing outdated ones from shelves.

Dr. Creagh Milford, president, retail health, discusses how MinuteClinic is expanding its primary care capabilities to meet consumers’ needs and increase their access to care.

• CVS Health is expanding the primary care capabilities at MinuteClinic by working with payors and health systems to offer MinuteClinic as an in-network primary care provider.

• Currently, MinuteClinic offers in-network primary care services to select Aetna members in Houston, San Antonio and the greater Atlanta area with plans to include more markets and payors in the future.

• MinuteClinic has been adding services related to primary care for the last two decades, including wellness visits, chronic care management and health screenings, and it is now expanding into longitudinal primary care, which is a patient-centered model of care that focuses on an ongoing relationship between the MinuteClinic care provider and the patient.

• To deliver primary care, we are building on these capabilities, and in certain markets, MinuteClinic nurse practitioners have been credentialed as primary care providers. This gives patients accessible, end-to-end and preventive care where and when they need it.

Service availability may vary by location.

Jen Kinder, director of Project Health, shares how the program offers free health screenings in under-resourced communities across the country and frequently gets heartwarming affirmations from the people it serves.

• This year, Project Health is on track to host more than 1,700 events and screen more than 50,000 people. It hosts events in communities and at CVS Pharmacy locations with its fleet of mobile units.

• The health screenings measure blood pressure, cholesterol and glucose, and screen for osteoporosis and early signs of depression, health conditions that may be early indicators of a chronic disease or disorder. After the screening, people have one-on-one consultations with a nurse practitioner, who reviews the results with them and offer guidance.

• Project Health is in 20 states and more than 30 cities, and builds its programs in communities where there are high health disparities or high rates of chronic disease.