Host Kieran Devlin (UC Today) sits down with Mike Frayne, CEO at Voss, for the 2026 Big UC Update. They unpack what’s changed over the last 12 months—from AI adoption to platform consolidation—and why digital workplace management is becoming mission-critical as tool sprawl, data silos, and policy complexity accelerate.

Voss started in UC automation—but in this conversation, Mike Frayne explains how the company is widening the lens: bringing migration, automation, analytics, and telemetry data into a single platform that helps organizations manage not just UC, but the broader Microsoft ecosystem too.

AI is a major theme, but not as hype: Mike outlines why good AI depends on accurate, up-to-date telemetry, how Voss is building agents on top of that data, and why customers also need the freedom to build their own agents. The big watch-out? Agent governance—access control, policy compliance, duplication, adoption, and proving ROI—may be the next management frontier.

Key points we cover:

• Voss’s shift to a unified platform (not siloed products) to unlock richer telemetry
• Expanding beyond UC into Microsoft 365, security, auditing, and governance
• AI enablement: internal acceleration + customer-facing agents built on trusted data
• “Take back control” via discovery, hierarchy, RBAC, and spend/licence optimization