BIGcast

John and Glen recap highlights from last week's 11,000-strong Money 20/20 conference, including interviews with GPShopper co-founder Maya Mikhailov and CU Wallet veteran Karl Cherry. Featuring plenty of artificial intelligence, blockchain, and a "Rick and Morty" reference.

In this episode of The BIGCast C-Suite Edition, John Janclaes speaks with Tony Boutelle, CEO of CUDirect to speak about the leader’s journey, the necessity for dedicated innovation, and the best ways to prepare for inevitable disruptions in the lending landscape.

John and BIGcast regular Chuck Davidson of Card Free discuss mobile adoption, merchant wallets, mobile app adoption, customer experience and donuts.

The data transformation journey is like a marathon; the last mile is usually the toughest, but most rewarding. In this episode, BIGCast host Anne Legg speaks with Kia Javanmardian, partner at McKinsey and Company, about his work with data and analytics and how it transforms business.

From the BIGCast Vault, John walks you through Phase 2 Syndrome symptoms, how organizations develop the condition and how to harness agile methodologies to treat it.

Glen shares his takeaways from BAI's Beacon conference, the winners of its Global Innovation Awards, and the heavy focus on chatbots and artificial intelligence. Hear on-site interviews with BAI President Debbie Bianucci, Global Innovation judge Amy Radin, Deluxe Chief Data Scientist Kesna Lawrence and Sandbox Banking founder Ravi Balasubramanian.

As financial institutions across the board enhance customer experience through technology, credit unions must join the digital-centered approach.

Many credit unions are doing just that, upping their technological offerings to stay competitive. John Best, CEO of Best Innovation Group, interviews Dr. Richard Swart, Filene Fellow at U.C. Irvine, about the impact of fintech on credit unions and the way university research can help enable the industry to grow.

Anne Legg, founder of Thrive, interviews Andrew Downin, Managing Director, Research, at Filene Research Institute, to talk about sustainable solutions for credit unions and their members, as well as how good ideas only work when they’re put into action.

John Best interviews Ohio Health Care Federal Credit Union CEO, Bill Butler, about how he has capitalized on using big data despite being a small credit union, and how he transforms that data into actionable goals that allow his credit union to remain competitive and relevant, discover trends in member behavior, and enrich member relationships.

John Janclaes interviews Professor Jenny Dorrach, Dean of Drucker Business School at Claremont College, about her agenda for the college moving forward, and how fintech workers can learn to combine analytical skills with the human side of business.