🧠 In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with Josh Vesely from Findd to dig deep into what it actually takes to roll out biometric tech in the janitorial world—and why success has way more to do with people than software.

From facial recognition and sentiment analysis to practicalchange management, this conversation isn’t about flashy features—it’s about making adoption real at scale, without losing trust or traction.

In This Episode:

🔹 Quick Control:

• Last week’s episode: Tech, Trust & Turnover with Michelle Audas from Swept (Ep. 18)
• Catch up on our Mini-Series from ISSA BGS: Episodes 15–17
• Next guest: Industry veteran Ron Segura joins the show

🔹 Clear Cache:

• Josh’s AI roast—read live on the air
• What makes facial recognition more worker-friendly than other biometrics
• Why “liveness detection” is changing how we clock in and track accountability
• Using sentiment analysis to flag burnout before it spreads
• How Findd adapts to real-life shifts: facial hair, glasses, mood
• Change management strategies that actually work at the frontline level
• Why the worst-performing site is the best place to pilot new tech
• The “readiness, willingness, ableness” model of real-world implementation
• Gold nugget: Slow down to speed up—don’t rush the rollout, or the ROI

💡 Whether you're scaling systems, updatingsoftware, or just trying to get your team to use the new app—this one’s packedwith field-tested lessons on tech adoption that lasts.

🎧 Subscribe & Follow HardRefresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Josh Vesely – https://www.linkedin.com/in/joshvesely/