In this episode my son Oliver and I discuss the importance of good customer care and what a real difference it makes to a person's peace of mind. This is especially true for someone living with mental ill health or sensory difficulties.

In our conversation we talk in more detail about how he helped me buy materials for two custom made tables, which I had never done before. That purchase was very important to me as it helped me save a lot of money.

Oliver's appreciation of my concentration issues and my tendency to experience sensory overwhelm gave him the patience to support me through the lengthy process of getting the right materials in the correct measurements. It allowed him to take over effectively whenever my conversation with the customer care staff faltered.

What made the all important difference to my completing a successful purchase was the excellent advice given by a staff member who had patience, conscientiousness and who clearly took pride in his work.