If you paid an employee $13/hr for an entire year to call patients who haven’t picked up their glasses or contacts, and they recouped $90k, do you think they were productive? Yes or no, and why?  

 Do you really know what your staff members think? This is some of the most important info you will get. You might not really know what’s happening in your practice. What is the patients’ perception about your practice? Make sure your staff feels comfortable sharing. Plus your staff will have great solutions. It’s about you listening.

 Dr. Ormando talks about the changes Westminster Eyecare Associates made to increase the show rate for patients. 

Your receptionist can be the reason your patients come back...or DON'T come back. Dr. John Ormando talks about hiring the right people and things to look at when choosing a receptionist for your practice.

Dr. Ormando talks about ways you can easily increase your revenue in your practice.

Dr. John Ormando talks about staff accountability and how to make it easy for your staff to get on board!

Dr. Ormando talks about how they have built their practice over the past 18 years from $600k to a forecasted $7million this year! What they did for marketing and his thoughts on what you can do!

When your staff interacts with patients, it is important to have consistent dialogue to ensure your customer service is top notch!