Blue Collar Culture

What if we told you the secret to doubling your close rates starts with that first phone call? That's right! Your business's customer service representatives have a bigger hand in crafting a positive customer experience and driving more sales than you think. Here to share his vast insight on the matter is Zac Garside, CEO of Power Selling Pros. Zac and his team have honed in on training CSRs to deliver a wow experience so that when the homeowner meets their technician, they cannot help but say yes. In this episode, he highlights the impact of customer service calls and shares tips on how to help your reps do their job well. Zac shares a ton of value in this episode, so grab your pen and take notes on what you need to do to improve your sales.

We all have relationships that we get into that require communication, setting expectations, and commitment and the employee-employer relationship is no different. Today's guest has identified parallels and creatively conceptualized a metaphor between dating and building client relationships. Mark Young is the CEO of Ryze Agency and author of Date Your Clients: Building Professional Equity from Life's Worst Personal Strikeouts. In this episode, he chats with host Ryan Englin about the essence of every human relationship and how understanding this can help your business. Mark shares that relationships, regardless of their context, follow predictable patterns. Using the concept of dating, he outlines practical strategies for engaging and communicating with clients to foster healthy and positive relationships. Listen in on their chat to learn all about it!

If you want to inspire your team to work harder and better, you need to give them a mission that they align with. Make them know that they are creating meaningful work. No one wants to do something without any greater purpose behind that. As a leader, it's your job to want to make sure that you understand your people. Start having honest conversations with them because that is key to inspiration. Join Ryan Englin and Jeremy Macliver as they talk to Tony Martignetti, founder of Inspired Purpose Coaching. Listen in as they talk about how you can inspire your people as a business owner or leader. Know how you can have a growth mindset instead of a fixed mindset. Discover how you can give your employees a meaningful mission today!

As a business owner, you want to create the best possible work culture for your employees. One way to do that is by being transparent on the financial side of things. Start educating your employees about the business and what makes and doesn't make a profit. Because when employees have the right information, culture just gets better on all fronts. Join Ryan Englin and Jeremy Macliver as they talk to Alex Freytag about sharing financial information to transform your culture and cultivate your workforce. Alex is the expert EOS implementer at EOS Worldwide. He is also the author of Profit Works, a book that teaches you how to maximize your company’s potential. Learn how to simplify incentive plans, improve profit, and develop culture. Start becoming a business leader of tomorrow!

If you're struggling to get more sales and want to increase your business's revenue and profitability, you've come to the right place. Joining us on today's episode to share tips on how to build a team who can sell and scale your business is Chris Fresh, Founder and CEO of The Plumbing Sales Coach. We will talk about things that transcend the service industry and will impact any business you have. From how to differentiate services, communicate with customers, create culture, and market your business, it all starts with having the right people. Listen to this episode and get ready to take some notes on different strategies you can use to grow your business.

We all know that not every job will be our dream job. But that doesn't mean we can't find ways to love our current jobs. But how can leaders help employees love theirs? That is what Dane Sanders, Co-Founder and CEO of Tell Me Your Dreams, speaks about today. Dane helps business owners build cultures their teams love. At Tell Me Your Dreams, Dane interrupts the burnout cycle by helping employees achieve their dreams and promoting self-discovery, personal responsibility, and meaning at work. In this episode, Dane talks about how leaders can become strong and awake and get employees to care as much as they do.

Employee retention has always been an issue, and recruiters aren't solving the issue. The COVID-19pandemic only accelerated the retention problem that companies are facing today. So how can managers reduce unnecessary employee turnover? That's the question today's guest, Cara Silletto, will answer. Join Ryan Englin as he talks to Cara, the President & Chief Retention Officer of Magnet Culture. She helps reduce turnover by bridging generational gaps. The way people work has changed. Millennials are very different from the baby boomers. It’s a myth that they're lazy; they are leaving because managers are not communicating with them. Learn how to help solve the retention problem today!

There are a myriad reasons for business failure. As an entrepreneur, you have to acquire the knowledge and skills to run your business smoothly. Things are very unpredictable, and your plans may not succeed, but you still have to keep going. You must also be aware of factors affecting your products or services. What are the key elements of a successful organization? Join your host Ryan Englin as he dives deep into a conversation with Pete Mohr about the 5 Ps of an amazing business. It's time to equip yourself with strategies proven to scale your business up, reduce your frustration, and create more freedom!

The marketing and branding of your company impacts so much more than just sales. Marketing for existing customers, new customers, and technicians are all connected. In this episode, Philip St. Jacques of WorkWave explains the importance of building your brand story in the recruitment process. Join host Ryan Englin as he chats with Philip about why businesses should invest in marketing and branding and how advertising your culture externally help attract top talent into your organization.

Work-life balance isn’t as simple as separating work from personal life. Balancing both aspects of your life would only be successful if you learn how to make them work together. David Taylor-Klaus shatters the very concept of work-life balance for us in this conversation with Ryan Englin. David discusses how a single shift in a leader’s mindset can lead to a series of changes in themselves and their employees that will benefit how they balance their work and their lives. Work culture is dependent on the company’s leader. Leaders make a huge impact by providing motivation. It is a chain of positivity. Listen in and learn how this shift takes place in practice!