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• Steve Bisson has worked in mental health and addiction treatment since 1999 — jails, corrections, parole, probation, courts, and side-by-side with first responders from day one
• Licensed mental health counselor certified in CBT and EMDR, author of Finding Your Way Through Therapy, and host of the podcast Resilience Development in Action
• Born and raised in Montreal, French as his first language — Steve talks about how he ended up building his career in mental health in the U.S.
• The first-in-Massachusetts jail diversion program, and what riding along with first responders actually taught him about earning trust before offering help
• What "first responder trained" therapist really means — and why the label matters less than whether a therapist can meet someone where they actually are
• Steve's blue-collar upbringing (a farmer, a mechanic, a dad who did the grunt work) and why he says he's got a white collar job but a blue collar heart
• Why being "honest" and "real" beats being polished — and how that became his practice's motto
• The reality check every therapist needs: you're not everyone's cup of tea, and that's fine
• Steve's advice for finding the right fit: give it three sessions, then be honest about whether it's working
• Why geography shouldn't stop anyone from getting help — virtual therapy, out-of-state options, and finding someone with real first responder or military exposure
• Closing questions: the belief Steve had to unlearn about "resistant" clients, and the one sentence he'd whisper to everyone suffering in silence