Listen to guest Mark Stoner describe his business journey from a small, one-truck operator to a multi-state, multi-truck operation.

[3:21] Top 10 New Year's Resolutions [6:32] Book: The Power of Habit by Charles Duhigg [10:13] Goals for the Show [13:10] GuysInTrucks.com [13:20] Guys In Trucks Facebook page | Facebook group [14:35] Groundhog Hunting with Jerry: Problem Solving [20:35] CVC Coaching [20:58] Customer Service Hall of Fame [21:59] Men In Kilts [25:10] Submit your own Customer Service Hall of Fame story! [25:29] Check in with Reality: Should this one man shop bring his wife on-board? [31:30] Have a question for Taylor? Ask away! [32:15] Mark Stoner intro [32:45] Chimney Safety Institute of America [33:57] "The only thing that happened overnight was the decision to do it." [40:19] Spark Marketer [46:58] Book: E-myth Revisited by Michael Gerber [55:00] Ashbusters.net [57:25] SirVentFranchising.com [1:08:30] Quote

[1:11:09] MarkStoner.com

Carter and Taylor talk about why they are producing a show for blue-collar service businesses, and what you can expect as a listener each week.