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Ever had a client say everything’s “great,” but you can just feel that something’s off? You’re not imagining it. Those subtle cues... a glance away, crossed arms, a shift in tone... can tell you more than words ever will.

Today Nancy Quinn, a body language trainer, and Business Coach for Interior Designers, joins me, and she is sharing how to read the room (or the Zoom) like a pro. We talk about what your own body language might be saying before you even open your mouth, how to build instant trust through simple adjustments, and why being observant, not overbearing, is the real secret to closing more sales and building better client relationships.

Nancy’s advice is equal parts mindset and mechanics, The kind of simple, powerful tweaks that help you communicate with confidence, connect more deeply, and create smoother projects all around.

What I hope you take away from this episode:

☕ How to tune into energy and emotional cues
☕ If a client looks hesitant while agreeing, don’t ignore it. That’s your cue to dig deeper.
☕ Missed cues lead to resistance, delays, or ghosting down the line.
☕ Confident communication welcomes pushback - it builds trust and real alignment.
☕ How to use open-ended questions to uncover concerns and normalize objections (they're not problems, they're opportunities for clarity)
☕ Trust starts before you speak - credibility is often communicated non-verbally.
☕ Embrace your expert presence: you're not just a creative - you’re a trusted advisor.
☕ Speak with authority, own the space, and let silence work for you.
☕ Confident communication isn’t about being the loudest - it’s about being the clearest and most grounded.

Links to the cool things mentioned in this episode... 

☕ Learn more about Nancy at https://nancyganzekaufer.com
☕ Learn more about her Profit Insiders Academy https://nancyganzekaufer.com/profit-insiders-group/
☕ Previous episode on Discomfort: Build a Stronger Business by Leaning Into Discomfort

Links to connect with me... 

☕ Book a Consult HERE! (https://caffeinecreative.io/consult/)
☕ Website: CaffeineCreative.io (http://caffeinecreative.io/)
☕ Facebook: Teresa Schlup, The Caffeine Creative  (@thecaffeinecreative) https://www.facebook.com/thecaffeinecreative
☕ Instagram: The Caffeine Creative (@thecaffeinecreative)
☕ Find me on Substack!