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BOLD Healthcare from the Outside-In
By Aveus, a division of medecisionBusiness
BOLD Healthcare from the Outside-In episodes
- Reimagining Mental and Behavioral Health ServicesIn our fifth and final episode of Season 2, our host Chris LaVictoire Mahai sits down with Octave’s Golee Abrishami, PhD, VP of Clinical Care, and Tony Glebe, Head of Business Development, to dig into the vast and often misunderstood topic of mental and behavioral health. Discussing a subject close to home for many yet only more recently thrust into the spotlight, Chris, Golee, and Tony explore the experiences of consumers/patients, clinicians, and healthcare organizations all trying to navig...43 min
- The New American Safety NetJoin host Chris LaVictoire Mahai as she sits down with Jaffer Traish, the Chief Operating Officer of findhelp, to discuss the current challenges of, and great opportunity in, supporting consumers seeking help when they need it most. Access to quality healthcare is, of course, one great need. Then there are all the daily living needs everyone must juggle that have dramatic impacts on a person’s health and well-being. Access to healthy meals, transportation, financial aid, and safe shelter are ...43 min
- Who Cares About the Caregiver?In this episode, host Chris LaVictoire Mahai sits down with Tia Newcomer, CEO of CaringBridge, to discuss those who are critical to the health and wellness of our inner circles and broader communities yet far too often left out of the conversation: caregivers. Together, Tia and Chris unpack questions and stories that illuminate the unpaid caregiver experience today: Who are they? What barriers and burdens do they face? What value, seen and unseen, do they provide? And, as our title suggests, ...42 min
- Exploring the Future of Personalized MedicineIn this episode, our host Chris LaVictoire Mahai catches up with long-time friend, Lee Jones, Founder, former President, and CEO of Rebiotix Inc., to explore another avenue in our podcast series around healthcare’s steady movement towards personalized medicine and care. Leveraging Lee’s extensive background in biotechnology, medical device, and work with medical professionals around the world, Chris and Lee explore the role of personalization in the way medications and therapies are developed...39 min
- Care Journeys: From Pop Health to My HealthWe are kicking off a new season of podcasts. In this first episode, Chris LaVictoire Mahai, founder and former President of Aveus, sits down with Adeel Malik and Bilal Naved of Clearstep, to discuss the needs and challenges surrounding effective personalized care in an increasingly digital world. Chris, Adeel, and Bilal dive into one of healthcare’s big tectonic shifts: from thinking about and addressing general populations by disease state, to providing the most appropriate care possible to ...57 min
- BOLD Leadership in Healthcare“If you don’t have BOLD leaders in charge of your transformation, and we’ve done research on this, the likelihood of you accomplishing the things you wanted to accomplish drops dramatically…You need someone who can imagine the change and that can actually make it happen. That’s what BOLD leaders do.” In this episode Sammi Guseyn-Zade, Consultant with Aveus, talks with Chris Mahai. Chris founded and led Aveus for over 20 years. Her work has taken her around the world, giving her a unique persp...32 min
- Re-Engaging in Trust: The Missing Ingredient to Fixing Healthcare"I believe that companies have to make money. The issue is that we put unicorn status and money above everything else in healthcare, we don't reward breakthrough outcomes the way we do unicorn status. And that is an issue because the way our system is built today, it is a win lose. It is a zero-sum game. And that pits me against you, stakeholders against stakeholders, peers against peers. And as long as we think that way, relationships are a more of a tug of war than compadre status."In this ...53 min
- Medication Management Strategies to Improve Health and Reduce Costs“Let's reorient to the goals that matter for patients and then make sure the drugs and metrics are appropriate. I think that once we do that, we'll stop chasing adherence and Stars and start getting more upstream in terms of indication, effectiveness and safety.”In this episode Deborah McMahon, SVP of Aveus talks with Dr. Terry McInnis about how medication management strategies aid in reducing costs and improving health. In a paper she coauthored in 2018, she highlighted that there's roughly ...31 min
- Putting Customers at the Center of Digital Healthcare"We want to make sure that we put the member at the center and not put them in the middle, not require them to be the middleman between their payer and their provider." In this episode Deborah McMahon, SVP of Aveus talks with Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus Blue Cross Blue Shield about how she and the team at Excellus Blue Cross Blue Shield are delivering a differentiated customer experience for members and providers. Listen along as Su...40 min
About BOLD Healthcare from the Outside-In
From the publisher's feed
Welcome to the BOLD Healthcare From the Outside-In podcast, where we feature conversations with leaders in healthcare who are taking bold action to improve the customer experience and transform the…
industry. We believe the future of healthcare must be anchored in and designed from the point of view of those we are trying to empower, the consumer. We call this working from the "outside-in." This podcast is brought to you by healthcare consulting firm, Aveus, a division of Medecision. We specialize in research, customer experience, design, business strategy, innovation, and organizational change. We work with BOLD leaders across the healthcare ecosystem who share our vision of consumer-driven healthcare. For more information on us, visit aveus.com.