• Spend time interacting with your customers to know their experience
• To build a great team you have to have great customer care
• Take care of the guest that's front of you
• Texting a business is a great opportunity to start building a relationship with a guest

Evan found the app NUMA during quarantine and once he got it set up, it completely changed how they interacted with the customers.

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Here's a video explaining NUMA: https://www.youtube.com/watch?v=Pkfx0tbF3JI