In this episode, we’re digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenes—including guests who crossed the line—and break down how to lead with radical ownership while setting clear boundaries for your business. You’ll hear insights on: • How to protect your team without pouring gas on the fire • Why "winning" the argument can lose you the relationship • Handling upset guests with radical candor and care • Coaching your team through tough situations • When (and how) to draw a line with problem clients Whether you’re a salon owner, a leader, or just someone who wants to lead with integrity and people skills, this episode will give you real-world strategies you can start using right away.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com

📲 Connect with TRN:

🔗 Instagram: @therefinenetwork

🔗 Facebook: The Refine Network

In this episode, Sam Villa joins us for a raw and inspiring conversation on what it really takes to build a legacy in the beauty industry. We talk about leadership, ego, humility, and mentorship, and Sam shares personal stories from his journey—from being told he “should do something else” in beauty school, to becoming one of the most respected educators in the game.

You’ll hear insights on:
• Managing ego while staying passionate
• Coaching vs. teaching (and why it matters)
• How to truly connect with your clients and your team
• Why the best leaders are learners
• The mindset that sets great salon owners apart

Whether you're a stylist, salon owner, or educator, this episode is packed with wisdom, warmth, and perspective from someone who’s helped shape the industry from the inside out.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com

📲 Connect with TRN:
🔗 Instagram: https://www.instagram.com/therefinenetwork/
🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

In this episode, we dive into authenticity in beauty, personal expression, and the power of individuality—both for stylists and their clients. We also break down how salons can build a social media role, what equipment is actually needed (hint: you don’t need a $20K setup), and the real impact of content creation in the beauty industry. Plus, Ren shares her experience with a viral post, internet trolls, and why going viral isn’t always the goal.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com

📲 Connect with TRN:
🔗 Instagram: https://www.instagram.com/therefinenetwork/
🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

Leadership isn’t just about managing a team—it’s about making the right choices, even when they’re hard. In this episode, we break down the real reason many salon owners struggle with leadership, why investing in personal growth matters, and how discipline leads to success while avoidance leads to disappointment. Plus, we share practical ways to develop leadership in your team without feeling overwhelmed.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲

Connect with TRN:
🔗 Instagram: https://www.instagram.com/therefinenetwork/
🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

Hiring and retaining young stylists has changed—but has your leadership approach evolved with it? In this episode, we challenge outdated mindsets around new hires, break down tiered commission strategies that work, and tackle the real reason salon owners struggle with Gen Z. From compensation models to company culture, we explore how to attract driven, high-performing stylists and create a clear path for their growth.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲

Connect with TRN:
🔗 Instagram: https://www.instagram.com/therefinenetwork/
🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

Ever feel like getting your team to tackle the chore list is an uphill battle?

In this episode, we break down a simple yet powerful exercise that shifts the mindset from obligation to ownership. By using post-it notes to identify areas that impact the client experience, teams naturally take responsibility for maintaining a space that reflects the brand’s standards.

The result?

More accountability, stronger teamwork, and a salon that runs like a well-oiled machine.

Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com

In this episode, we dive into Mel Robbins’ powerful “Let Them” theory—an approach that challenges us to stop wasting time and energy trying to control others. Inspired by Robbins’ wisdom and personal experiences, we explore how embracing this mindset can bring peace, improve relationships, and enhance leadership.

Ready to level up your leadership game, salon owners? 

This episode is all about relatability—the secret weapon for transforming your team culture!

We’re diving into an inspiring story about a leader who shook things up by flipping old-school power dynamics on their head and saying, “Nope, I stand for YOU.” 

Here’s what we’ll cover:

 • The energy you bring: Are you creating joy or anxiety in the room?

 • Why relatability matters: It’s the ultimate team-builder.

 • Lifestyle choices: How they can either build trust or create distance with your staff.

 • Our relatable mistakes: (Yes, we’ve made them too!) Plus, how we turned them around.

So, grab your favorite coffee (or cocktail), hit play, and let’s talk about leading with heart, humor, and authenticity. 

Spoiler alert: Being relatable doesn’t mean giving up your bougie side—it’s about showing up real and ready to connect. Let’s do this! 🎉

In this episode, we dive into a thought-provoking discussion inspired by a Brene Brown video about the evolution of leadership: from muscle to brain to heart.

We explore how courage, connection, and empathy define modern leadership and share personal insights about pride, humility, and the challenges of leading in today’s world.

Reflecting on the Enneagram, personal growth, and lessons from the salon industry, we unpack what it means to truly lead with heart. This conversation is a must-listen for anyone looking to elevate their leadership approach and create lasting impact.

In this episode, we dive into one of the most challenging aspects of salon ownership: losing team members you thought would be with you for the long haul.

From handling the emotional impact of unexpected departures to practical strategies for responding with grace, this candid conversation explores what it means to build and maintain a strong team culture. We also reflect on why people leave, how to learn from their transitions, and the importance of servant leadership in creating an environment where success is easy for everyone.

With real-life stories, practical advice, and a touch of humor, this episode is a must-listen for salon leaders navigating the ups and downs of team dynamics.

Need to connect or have questions? Email us at [email protected] for more information or support.