In this episode, we dive into one of the most challenging aspects of salon ownership: losing team members you thought would be with you for the long haul.

From handling the emotional impact of unexpected departures to practical strategies for responding with grace, this candid conversation explores what it means to build and maintain a strong team culture. We also reflect on why people leave, how to learn from their transitions, and the importance of servant leadership in creating an environment where success is easy for everyone.

With real-life stories, practical advice, and a touch of humor, this episode is a must-listen for salon leaders navigating the ups and downs of team dynamics.

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