Beyond Consultation

BONUS Episode - The Real Risks and Costs of Status Quo Engagement, with Helen Grant

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Introducing a cheeky Bonus Episode

In Episode 13 we were joined by the empowering Helen Grant from Auckland City Council. We went through the Council’s journey shifting their culture of engagement. From how things used to be and what the culture of engagement with their community looks like now.

Behind the scenes, Helen discussed even more about what it took to develop the culture of engagement in Council and navigating the perceptions of risk with using digital tools to engage.

So, we wanted to share Helen’s extra golden nuggets with you in this Bonus Episode!

It may be shorter in length, but it’s certainly not short in impact

In today’s episode you’ll learn
  • Perseverance and resilience pays off.
  • How engagement within your organisation informs you about your engagement outside of the organisation.
  • Reframing and shifting which risks we perceive.
  • Trusting your community to share their voice can add more value than we may believe.
  • Some astronomical numbers … the cost and wasted impact when communities aren’t engaged effectively.
    • Resources mentioned in this episode
    • Beyond Consultation - Episode 13: Shifting Auckland Council’s Culture of Engagement, with Helen Grant.
    • Next Generation Engagement Program study - home to Australia’s largest study on engagement and infrastructure delivery. Showing the real cost of not engaging communities.
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      Beyond ConsultationBy Business Lab