Today’s topic is crucial for all small businesses recovering from the last two years. We’ve all experienced clients and customers failing to show up, cancelling at the last minute or asking to reschedule without any notice.

So, can you impose financial requirements on your booking and cancellation policies?

In this episode, I’m covering booking and cancellation policies and the questions surrounding what to consider, how to set them up and whether you can enforce them.

If you don’t have booking and cancellation policies that are clearly detailed, fair and in alignment with Consumer Law within your terms and conditions, you’re leaving yourself exposed as a small business owner with terms you won’t be able to enforce.

I’ll take you through everything you need to think about and consider when writing specific and unique booking and cancellation policies for your business. This isn’t a cookie-cutter approach and I encourage you to take a moment and think critically about how much time you need to rebook a cancelled appointment and how much money you may potentially lose for no-shows.

Of course, I don’t want to negate the human aspect of business. Emergencies come up suddenly for everyone so I’ll talk about how you can handle those situations where you don’t feel it fair to slog your client with a cancellation fee or loss of deposit.

If you want to learn more about tailoring your terms and conditions to fit the needs of your business, check out my Resources Page or book in for a call here. 

LINKS:

Resources mentioned:
Blog & Resources | Business Legal Advice — TM Solicitor

Previous episodes mentioned:
What legal documents does my business need?
How Ts and Cs work with your business processes & systems

Check out my course Getting Paid Made Easy here

Get your copy of my Annual Legal Checklist here

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