In the latest season of the Digital Adoption Show, Arijeet Das, Director of Sales at WhatFix, introduces the audience to inspiring stories of execution and growth. Season four promises fresh perspectives, engaging discussions, and insights from industry leaders. The focus of the episode is on maximizing knowledge management efficiency with digital adoption platforms (DAPs), featuring Dr. Thomas Blumer, former Director of Knowledge Management at QAD.

• Thomas shares his extensive experience in global knowledge management and learning strategies, emphasizing the impact of DAPs on customer value through digital adoption, AI, and machine learning. The conversation delves into Thomas's passions outside of work, his recent travel to Zurich, and a humorous exchange on favorite colors. The episode introduces a new segment, "Triple Strike," where Thomas provides insights into his personality and preferences.
• The core discussion centers around DAPs, their role in optimizing processes, reducing onboarding time, and enhancing user experiences. Thomas highlights the importance of storytelling in justifying DAP adoption, emphasizing that people remember stories more than numbers. The conversation concludes with insights into significant shifts in perceptions around DAPs, emphasizing the power of data and the paradigm shift from reactive learning to strategic decision-making. Overall, the episode offers a comprehensive exploration of DAPs and their transformative impact on organizational efficiency.
• In the continued conversation, the discussion delves into the transformative potential of combining Digital Adoption Platforms (DAP) with Artificial Intelligence (AI). The speaker emphasizes the paradigm shift, highlighting how DAP and AI together can revolutionize not just active processes but also manage inactivities, allowing for insightful comparisons across different regions and processes. The focus shifts from historical emphasis on activities to scrutinizing wait times and optimizing processes.
• The conversation unfolds to underscore the strategic value of DAP and AI, emphasizing their role in reducing costs, improving efficiency, and contributing directly to the bottom line. The importance of recognizing the opportunity cost associated with wait times becomes evident. The speaker shares concrete examples of the positive impact on onboarding time, support ticket closures, and complex solution transitions.
• As the discussion progresses, the conversation touches upon the challenges faced during deployment and usage optimization, cautioning against pitfalls such as a lack of clear business objectives, insufficient stakeholder involvement, and the importance of setting standards to avoid future issues.
• The conversation then pivots to the anticipated future landscape, predicting a 70% adoption of DAP primarily driven by AI integration by 2025. The speaker elaborates on the synergy between DAP and AI, emphasizing the generation of valuable insights, data cleaning capabilities, and compliance enforcement. The potential for AI to enhance user experience, generate personalized content, and offer just-in-time interventions is highlighted.

The episode concludes with a glimpse into the future of DAP, envisioning its role in controlled AI rollouts, streamlined end-to-end processes, and personalized knowledge delivery. The speaker expresses excitement about the rapid advancements and the potential for DAP to bring about a transformative era in knowledge management. The importance of storytelling in creating compelling DAP narratives is emphasized as parting advice for the audience.

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