The Service Transformation Podcast

Boosting service efficiency


Listen Later

Listen or watch as we explore how aligning your team’s

capabilities with the top 20% of your workforce can reduce service costs by up
to 22%.


  • Using a combination of
  • documentation, historical data, and tribal knowledge ensures efficiency and
    productivity when using AI.
    • If every employee had the knowledge
    • and skills to perform at the same level as the top 20% of the workforce,
      service costs could be reduced by up to 22%.


      These are some key conclusions of our latest podcast episode

      with Melanie Abt, VP Sales EMEA for Aquant, and Annick Perry, Partner at
      Noventum Consulting, during which they explored the transformative power of AI
      in Service Management.
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      The Service Transformation PodcastBy Noventum Service Management