The Service Transformation Podcast

By Noventum Service Management

Welcome to the Service Transformation Centre,

profit and growth through service

We are excited to announce the launch of Noventum's new innovative Service Transformation podcast series. Each episod... more

· Business

FAQs about The Service Transformation Podcast:

How many episodes does The Service Transformation Podcast have?

The podcast currently has 20 episodes available.

The Service Transformation Podcast episodes:

October 03, 2024 Key challenges for service businesses migrating to SAP S/4HANA
Many manufacturing companies currently using SAP ECC as their ERP system are planning or already in the process of migrating to S/4HANA. While this transition presents significant opportunities for the service business, it also introduces challenges that both service and IT organizations must be prepared to address.
Join Krijn Verdaasdonk from Ideo, experts in SAP service solution implementation, and Annick Perry from Noventum Service Management, specialists in service business consulting, for an insightful webinar.
...more
26min
September 10, 2024Are you prepared for the future of customer experience and digital transformation?
In this podcast, Sarang Sambare from Syncron, Melanie Abt from Aquant,
Johannes Parensen from GMS Development, and Annick Perry from Noventum discuss
how AI is revolutionising the service industry. They explore the biggest
opportunities for combining digital tools with service to enhance customer
experiences, highlight potential challenges that could negatively affect the
customer journey, and share how they are currently helping clients optimise
their service strategies through digital solutions.

Join the Service Business Forum for more insights!
Upcoming 2024 forums:
Rethinking the Customer Service Journey with Digital – September 26-27, Düsseldorf
Digital as a Growth Catalyst in Service – November 21-22, Frankfurt
...more
24min
August 14, 2024 How to improve the customer experience with digital
In this podcast, Syncron,
Aquant, and GMS Development discussed how AI can help companies elevate their
service business. They explored where the biggest opportunities lie in
combining digital and service for the benefit of customers, identified areas that
might negatively impact the customer journey, and shared how they are currently
helping clients optimise their customer service journey through digital
solutions.
...more
24min
August 05, 2024Boosting service efficiency
Listen or watch as we explore how aligning your team’s
capabilities with the top 20% of your workforce can reduce service costs by up
to 22%.
Using a combination of
documentation, historical data, and tribal knowledge ensures efficiency and
productivity when using AI.
If every employee had the knowledge
and skills to perform at the same level as the top 20% of the workforce,
service costs could be reduced by up to 22%.

These are some key conclusions of our latest podcast episode
with Melanie Abt, VP Sales EMEA for Aquant, and Annick Perry, Partner at
Noventum Consulting, during which they explored the transformative power of AI
in Service Management.
Stay updated with our latest videos on YouTube! Interested in seeing more of
our content? Make sure to hit the subscribe button to stay in the loop.
...more
33min
March 28, 2024 Engaging People in a world of skills shortages
How skills shortages are affecting manufactuers' service organisations.
With the demand for skilled professionals soaring, recruiters encounter challenges in locating suitable candidates. Hindering the search include the emergence of new skills, rapid industry changes, increased reliance on technological tools like digitalization, and the departure of older generations from the workforce, leaving a gap that the younger generation is ill-prepared to fulfil due to lack of experience.
Additionally, evolving employee expectations such as enhanced work-life balance, the option to work remotely, improved methods for performance evaluation, flexibility, etc, further complicate this issue.
As manufacturer offering services, skills shortages may be adversely impacting service delivery. So how do you quickly adapt to this challenge? How can you better collaborate with your recruiting department to optimise traditional recruitment practices, and design a more pragmatic approach to ensure the happiness of your talent, and to contribute to a more meaningful career path for your staff?
...more
21min
March 26, 2021 Future of service in packaging industry
During this podcast, Max and Hilbrand discuss how mega trends are affecting the packaging industry and what the impact on European and emerging markets is. Key trends influencing the future of the service business in this sector are also examined, including
...more
31min
March 22, 2021 Podcast - The future of service in the packaging industry
How mega trends are affecting the packaging industry and the impact on European and emerging markets
...more
32min
March 09, 2021 The 5 Most Common Servitization Fumble‪s‬
The 5 Most Common Servitization Fumble‪s‬
...more
27min
November 10, 2020 How to digitalize your service business? The importance of Master Data Management and Data Quality
We concluded from the Drivers for Growth in Service research conducted by leading service organisations that many companies struggle with designing and implementing an integrated digital platform to support services business. Only 15% are using a solution to some extent and just 7% state that they have a full digital IT infrastructure in place.
In this 3rd podcast episode of the series which focuses on digitalising your service business, René Boverhuis, Senior Solution Architect at Noventum, talks about the importance of data for successfully implementing and using a digital service platform. He also addresses and shares some ideas on how to tackle the challenge’s companies face.
...more
23min
October 15, 2020 Drivers for Growth in Service: Yokogawa Co-Innovation
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many manufacturing companies find it difficult to identify and develop new service business models.
In this podcast we talk with Mohamed Lhari, Director Lifecycle Services Europe from the company Yokogawa, who is sharing with us a great example of how you can identify and develop new service business models together with their customers, they call this method Co-innovation.
Listen now to this very interesting insights shared by Yokogawa.
...more
35min

FAQs about The Service Transformation Podcast:

How many episodes does The Service Transformation Podcast have?

The podcast currently has 20 episodes available.

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The Service Transformation Podcast

FAQs about The Service Transformation Podcast:

How many episodes does The Service Transformation Podcast have?

The Service Transformation Podcast episodes:

FAQs about The Service Transformation Podcast:

How many episodes does The Service Transformation Podcast have?