We concluded from the Drivers for Growth in Service research conducted by leading service organisations that many companies struggle with designing and implementing an integrated digital platform to support services business. Only 15% are using a solution to some extent and just 7% state that they have a full digital IT infrastructure in place.

In this 3rd podcast episode of the series which focuses on digitalising your service business, René Boverhuis, Senior Solution Architect at Noventum, talks about the importance of data for successfully implementing and using a digital service platform. He also addresses and shares some ideas on how to tackle the challenge’s companies face.