From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place.

This is the second podcast in a series of episodes about digitalising your service business. In this episode René Boverhuis, senior solution architect at Noventum, talks about the challenges companies face when designing and selecting a digital service solution and explains how this process can be accelerated and improved using Noventum’s Service Solution Blueprints.

On the Noventum website, an article is available that discusses how to use the Service Solution Blueprints.

Start today! Discover your service transformation challenges and solutions in your own company by using the Digital Service Transformation Centre. Request your try-out now here!

COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting services across most industries worldwide. Noventum has prepared for this digital future, as demonstrated in a recent online Service Strategy Workshop conducted by the company for HORIBA Automotive.

In this podcast, Noventum’s Hilbrand Rustema and Jean-Pierre Surin, VP at HORIBA, discuss HORIBA’s experience in regards to the effectiveness of this entirely virtual workshop; the practical implementation of the workshop’s key objectives; overcoming challenges such as time zone and language differences of participants located across the globe; and the overall successful outcomes of the workshop.

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From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place.

This is the first podcast in a series of episodes about digitalising your service business. In this episode Hilbrand Rustema, Managing Director, and René Boverhuis, senior solution architect at Noventum, talk about the challenges companies face wanting to design and implement a digital service solution. They also discuss how the business capabilities and functional requirements for a service management solution can be defined in a matter of weeks using the Noventum industry best practice library and Functional Reference Architecture for Service. These tools are available in the Digital Service Transformation Centre.

Start today! Discover your service transformation challenges and solutions in your own company by using the Digital Service Transformation Centre. Request your try-out now here!

Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the third and last podcast of the Drivers for Growth in Service Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis. 

This last episode regarding the research is about technology platforms that companies need to facilitate the move to a services centric business. The research showed that many companies have big gaps in this area, listen now!

What do manufacturing companies today need to do to implement digital services successfully?

This question and more will be answered in today’s episode, part 3 of our podcast series analysing the findings of our 𝐃𝐫𝐢𝐯𝐞𝐫𝐬 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 study, a research initiative from Noventum, HSO and Microsoft.

Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the second podcast of the Growth Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.

Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the first podcast of the Growth Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.

What are the benefits of implementing high efficiency service delivery models in service organisations and how can it help businesses emerging from the Covid-19 crisis? In this episode, Noventum’s Managing Director Hilbrand Rustema talks with expert consultants Marietta Nienhaus and Stephen Hodson about the implementation of new and innovative service delivery models in organisations to improve service delivery efficiency, productivity, and the overall customer experience.

Noventum Managing Director, Hilbrand Rustema, talks to Noventum Senior Consultant Martin Gilday, who has been leading the study “Drivers for Growth in Manufacturing”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Stay tuned for the first full episode of the upcoming series that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.

In this first episode Hilbrand Rustema, Managing Director of Noventum Service Management is talking to Louis Law, Senior Consultant Noventum based in Hong-Kong about today's topic: How can Western companies grow their business in the Asia-Pacific region?