Boss Talks | Elevating ALL the Bosses of the Multifamily Industry

Quiana Nguyen is the Marketing Director for CAPREIT. Her experience in the marketing industry has been invaluable to her success at CAPREIT. Her focus on training has helped her teams develop the skills necessary to excel in their roles and deliver exceptional customer service. 

By prioritizing marketing efforts, Quiana has effectively promoted CAPREIT's services and offerings, resulting in increased brand recognition and growth for the company.

In addition to her emphasis on training and marketing, Quiana strongly emphasizes supporting her teams. She recognizes the importance of creating a positive work environment and providing her employees with the resources they need to succeed.

Overall, Quiana Nguyen's expertise and dedication to training, marketing, customer service, and support have helped her succeed as a Marketing Manager at CAPREIT.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Scott Spanier is the Sales Manager at LetHub, a hands-off leasing automation AI. Having quickly developed his skillset with the company, he has become the go-to for partnerships and new client relations. In his personal life, he's an avid rock climber, surfer, and extrovert.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Heather?

Heather Sizemore is the Senior Vice President of Operations for the student housing vertical at RPM Living. She oversees the day-to-day operations in addition to leading strategic planning and execution, oversight of financial performance, and client relationships of the division.

Heather has worked exclusively in the student housing industry for 23 years. She has vast experience in both the public and private sectors, including all facets of operations and management, leasing and marketing, residence life, business development, and client relations. 

She’s worked on varying asset classes and types across the country in 26 states, including the single largest public-private project in the US totaling 3,330 beds valued at $575 million.

Heather’s expertise lies in creating operational efficiencies, repositioning assets, building relationships with key stakeholders, and developing best-in-class teams. She’s a hands-on leader, with a passion for cultivating talent and mentoring young professionals.

Heather holds an M.B.A. from the University of Central Florida. She also received the Certified Apartment Portfolio Supervisor (CAPS) designation and is a National Apartment Association Education Institute Certified Instructor.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Get to know Faith:

Faith Barker has been with Pioneer Acquisitions for the last 6.5 years, currently as their Marketing Director. Although the company is based in Chicago, she has the privilege of working remotely from sunny South Florida.

In a relatively short amount of time, she has grown in her role and been recognized in the multifamily industry as a leader on the rise. She is the 2018 CAMME (Chicagoland Apartment Association’s awards) winner.

In 2022, she graduated from the National Apartment Association’s (NAA) Diversity Leadership Program, where she met many of her current industry friends and mentors. She was 1 of 15 people who were chosen across the nation to participate in the program and she won the capstone project.

She is currently in the Class of 2023 for the NAA Leadership Lyceum. Faith is one of 35 chosen for this program.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Ishea? 

Ishea loves to lead and build teams and has been a manager in several industries including construction and hospitality. She is currently Assistant Vice President at AMC Delancey Group, overseeing the effective management of over 55 scattered-site properties including leasing, maintenance, capital improvements, and property management teams.

Ishea is a licensed real estate salesperson in Pennsylvania and is a Certified Mental Health First Aid Instructor through the National Council for Mental Well-Being. She was a 2021 Graduate of the National Apartment Association Diversity Leadership Program. She is a member of the NAAEI Faculty and facilitates CALP, CAM, and CAMT courses. She serves on three national committees including serving as Vice Chair for the RPM Careers Committee. Ishea is passionate about DE&I, authenticity, and leadership.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Jeanne Klein is a working mom with 17 years of multifamily experience in multiple markets specializing in lease-ups on and off-site. Beginning her career at 19, she has seen drastic changes from typewriter leases to online applications! She is a tried and true problem-solving devotee passionate about efficiency and empowering women.

Jeanne’s PropTech journey started with solving the constant complaints about parking with Parking Boss. Now she is addressing the critical impact of fraud on the industry through education and technology.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Carmen?

Carmen is a working mother of three originally from Mississippi, but has called Orlando, Florida home for the last five years.

Her time as a leasing consultant is where she developed a love for property management. Her background includes regional portfolio management, lease-ups, and extensive due diligence for new acquisitions and asset repositioning.

She received her Certified Apartment Manager (CAM) designation from the National Apartment Association (NAA) in 2016 and is currently a Certified Apartment Portfolio Supervisor (CAPS) candidate. She is passionate about learning new aspects of the multifamily industry, while also training and motivating her team to learn and advance as well.

Carmen is also a certified paralegal with an emphasis in real estate law.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Jessica? 

Jessica Fern-Kirkland, or JFK, is the current President at PMG Property Management, LLC. She began her career as a leasing consultant and has been innovating and disrupting the multifamily industry for 15 years. 

Jessica has held leadership roles across learning, development, technology, and operations in both market rate and affordable housing environments. 

She finds her purpose in creating and scaling high-performing, people-first organizations that showcase diversity, embrace failure, and challenge limits through innovative thinking. She’s passionate about organizational leadership and fearless failure. Jessica is also a frequent speaker for NAA and local apartment associations. 

Jessica is currently earning her degree in Industrial/Organizational Psychology and serves as the Chair of the Human Services Commission for the City of Covington. Jessica lives in the great Pacific Northwest with her husband and two kids and loves to mountain bike and adventure outdoors.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

Who is Stephanie? 

Stephanie Anderson is the Senior Director, Communications and Social Media, at Grace Hill. She’s a working mom of four with over 16 years of property management experience—she’s the first leader in multifamily to bring a unique 360 perspective —working as an operator, a non-profit association manager, and a supplier partner. Stephanie was NAAEI’s 2015 Designate of the Year and CAM of the Year in 2013. She is a powerhouse speaker that provides her audience with an experience; motivating professionals to greater success and disrupting the status quo at all costs.

Stephanie is a graduate of Virginia Commonwealth University where she majored in English literature and women’s studies. She holds a Virginia Real Estate License, is certified as a National Instructor for NAAEI, and is a certified Mental Health First Aid Trainer. Stephanie is a graduate of NAA’s Leadership Lyceum and promotes awareness of human trafficking in rental housing.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.

A little background on Carroll:

Carroll joined Akara Partners in 2019 as one of the original team members to help launch the Kenect brand in the Nashville and Phoenix markets. Carroll brings 25 years of experience in hospitality/customer service, food and beverage, and hotel management. Her most recent experience comes from 10 years in student housing development starting in 2010.

Carroll’s current role as Director of Leasing and Marketing includes the successful execution of marketing strategies and goals to meet budgeted proforma, operational leasing policies and procedures, staff recruitment, training and motivation, competitor analysis reporting, renewal and resident retention strategies, online reputation management, and overall digital presence. She is actively involved in developing and maintaining major employer relationships and community-business partnerships.

Since 2010 she has been a vital leader in eleven brand-new construction lease-ups, four rebranding acquisitions, and an expansive portfolio of owned and third-party managed properties. She has supported a combined portfolio of over 50,000 beds in over 30 markets across the United States.

In 2015, Carroll was one of five team members to help launch University Student Living, now known as Michaels Student Living. The new construction lease-ups had an average of 650 beds per property and all opened at 95-100% with an 11-month lease-up.

Carroll received a Bachelor of Science in Community Leadership and Development with a minor in Communication from the University of Kentucky in 2008. She has a strong passion for the arts, and genealogy, and in her free time, she enjoys snow skiing and the great outdoors.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.