"If you make the environment feel safe where people can be themselves and talk about topics that perhaps are difficult to talk about, you're just going to empower people to be better."

This week on Wrench Turners Podcast,

the first episode of the Recruiter Series.

Automotive Recruiter and Sales Trainer

Larry Feldman, Career Changers USA

https://www.careerchangersusa.com/

A veteran in the recruitment industry, Larry discusses his unconventional entry into the automotive industry and his success in sales and service. We talk about the symbiotic relationship between sales and service and the need for effective communication and positive energy in the workplace. We also share a truck-ton of insights into the recruitment process and the role of a recruiter in connecting technicians with dealerships.

Let’s get into it.

J.

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Developing Technicians into Leaders: www.thesweatyleader.com

Chapters:

00:00 Larry's Background and Entry into Automotive

05:44 The Symbiotic Relationship Between Sales and Service

08:35 Challenges in Service Management

11:57 Creating a Safe and Fun Environment

18:25 The Importance of Holding People Accountable

19:08 Balancing Positive and Negative Feedback

20:27 Advice for Mechanics

21:34 Recruitment Process and Payment

22:23 Timeline for Hiring Technicians

27:41 Expectations for Technicians and Recruiters

30:14 The Importance of Communication

33:07 The Need for Flexibility and Evolution

34:33 Closing Remarks

Summary

The relationship between sales and service in the automotive industry is symbiotic, and effective communication and positive energy are crucial for success. Recruiters play a vital role in connecting technicians with dealerships, and it is important for them to have a genuine interest in helping both parties. Flexibility and the willingness to evolve are essential in the ever-changing automotive industry. Creating a safe and positive work environment is key to motivating and retaining technicians. Efficient and clear communication is necessary throughout the recruitment process to ensure a smooth transition for technicians.