This isn’t another how-to-fix-a-car video.

This is how to fix yourself in the trade before the trade breaks you.

In this Wrench Turner's Podcast compilation, five technicians and leaders drop hard-earned wisdom, not about tools, not about pay plans, but about mindset, ownership, growth, and survival in the bay.

💬 "No one’s coming to save you."

That’s the wake-up call running through every clip in this episode.

You’ll hear real stories and raw advice from:

Technicians who've fought burnout

Leaders who've turned mistakes into mentorship

Wrench turners who chose growth over gossip

If you’ve ever felt stuck, pissed off, or like you’re the only one who cares, this one’s for you.

j.

Subscribe for weekly episodes on:

Service advisor training

Technician productivity

Repair order accuracy

Dealership leadership and culture

Fixed Ops coaching and management

Automotive Content Creation

Listen to The Wrench Turners Podcast

Spotify: https://wrenchturnerspodcast.com

Instagram: https://www.instagram.com/mrjoshuataylor/

LinkedIn: https://www.linkedin.com/in/mrjtaylor/

Sponsored by The Bearded Brotherhood

Premium beard care products built for technicians.

Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co

Powered by:

FixedOPS Marketing — Service marketing tools for dealerships

https://www.fixedopsmarketing.com

The Lion Partnership — Consulting for service department performance

https://www.lionpartnership.com

DCS - Digital Communication Solutions — Tools for service and BDC teams

https://www.dicoso.us

Chapters

00:00 Introduction

03:16 Dealing with Bad Days (Derek Scherer)

06:30 Understand Before You Diagnose (Daniel Lee)

09:14 Take Ownership of Your Training (Clinton Cruz)

11:48 Positivity is a Survival Tool (Brooklynne Morse)

13:22 Invest in Your Growth (Jeremy Stephens)

16:46 Final Message

From Parts Ninja to Shop Coach and Service Director of Multiple stores | Robert Migliaccio | Wrench Turners Podcast

Today’s guest didn’t just work his way up; he built his way up. Robert Migliaccio started as a teenage car detailer, dropped out of high school, and never looked back. With decades in the trenches of fixed ops, Robert’s story is the kind you don’t hear often, and the kind you don’t forget.

He’s run parts counters like a silent assassin, coached technicians with empathy and clarity, and now oversees multi-store service operations across states. And he does it all while mentoring new techs, giving back to local schools, and living what it means to be a leader in the service lane.

💥 Topics we cover:

👉 How Robert found opportunity after dropping out of high school

👉 What it really takes to run a winning parts department

👉 The question every tech should ask during an interview

👉 Why the best leaders treat their stall like a franchise

👉 How to bring entrepreneurship into a dealership

👉 The myth of the “dead-end” parts job

👉 Leading a shop while raising a family on one income

👉 What basketball taught him about leadership and peace

If you’re in fixed ops, this is one of the most well-rounded voices you’ll hear. And if you’ve ever felt stuck in your role, this episode might be the spark you need to keep going.

📌 Don’t forget to:

👍 Like

💬 Comment with your biggest takeaway

🔔 Subscribe for more real, raw conversations from the world of automotive

👍 Work with me:

Want to be on the show, be a sponsor of any show that I host or produce? Do you need a content creator for your business or automotive event filmography? Reach out: [email protected]

🎙️ Listen to The Wrench Turners Podcast

🌍 More episodes and resources:

https://wrenchturnerspodcast.com

https://wrenchturners.online

📸 Instagram:

https://www.instagram.com/mrjoshuataylor/

💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/

🧔‍♂️ Sponsored by The Bearded Brotherhood

Premium beard oils, balms, and waxes made for the blue-collar man.

Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off.

💻 Powered by:

FixedOPS Marketing — Service Department Marketing https://www.fixedopsmarketing.com

The Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.com

DCS - Digital Communication Solutions for Dealerships

https://www.dicoso.us

Connect Convert Close - Sales and BDC Workshop

May 22, 2025

https://www.connectconvertclose.us

Writing accurate, detailed repair orders isn't just paperwork—it's how shops get paid, protect themselves from chargebacks, and deliver exceptional customer service.

In this episode of The Wrench Turners Podcast, host Joshua Taylor is joined by Alec Ruffini, a Navy vet turned Fixed Ops leader, and Clemente Dominguez, a fast-rising shop foreman. Together, they break down why most service departments struggle with RO documentation and how to fix it, starting today.

Whether you're a technician frustrated by bad write-ups or a service advisor getting frustrated with poor "stories" from the shop floor, this episode shows you how to bridge the gap.

In this episode, we cover:

👉 Why a clear customer concern, cause, and correction (3C) matters

👉 How bad RO stories cause warranty claim denials and chargebacks

👉 Why do missing details like location, duplication steps, and verification notes ruin the work

👉 The technician's side of the story and how to fix the "I hate typing" problem

👉 Tools and processes to improve RO writing without slowing down the shop

👉 Real-world examples of bad and better ROs

👉 How to drive better communication between advisors and techs

👉 Voice-to-text workflows to streamline documentation

👉 What a 1% improvement in RO stories means to your bottom line

If you manage, write, or work on repair orders, this is your blueprint for better documentation, fewer comebacks, and higher approvals.

Subscribe for weekly episodes on:

Service advisor training

Technician productivity

Repair order accuracy

Dealership leadership and culture

Fixed Ops coaching and management

Listen to The Wrench Turners Podcast

Spotify: https://wrenchturnerspodcast.com

Instagram: https://www.instagram.com/mrjoshuataylor/

LinkedIn: https://www.linkedin.com/in/mrjtaylor/

Sponsored by The Bearded Brotherhood

Premium beard care products built for technicians.

Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co

Powered by:

FixedOPS Marketing — Service marketing tools for dealerships

https://www.fixedopsmarketing.com

The Lion Partnership — Consulting for service department performance

https://www.lionpartnership.com

DCS - Digital Communication Solutions — Tools for service and BDC teams

https://www.dicoso.us

Chapters:

00:00 Why repair order writing matters

01:07 RO example: “Customer is here for the recall”

03:33 RO example: “Vehicle is making a whooping noise”

13:07 RO example: "Rough idle and no check engine light"

16:48 What’s missing from most repair orders

17:41 Enforcing better RO habits

23:49 Voice-to-text tips for faster, better documentation

From Navy Veteran to Coaching Service Teams | Alec Ruffini & Clemente Dominguez | Wrench Turners Podcast

Today’s guests didn’t stumble into leadership; they forged their way there. Alec Ruffini, a Navy veteran turned automotive coach, and Clemente Dominguez, a rising shop foreman, join host Joshua Taylor to talk about what it really takes to run a high-performing dealership service department.

From ethical sales and technician development to team dynamics and trust-building, this episode is packed with hard-earned wisdom. Alec shares lessons from decades of turning around underperforming shops, while Clemente offers a fresh perspective from someone who went from independent repair to managing a 25-person dealership team.

💥 Topics we cover:

👉 Alec’s unexpected career path

👉 Why integrity matters

👉 What Clemente learned

👉 How to build technician trust

👉 What it actually means to be a steward

👉 Communication shapes team performance

👉 The one mindset every technician needs

👉 Managing stress

If you're in Fixed Ops, an aspiring leader, or a technician wondering how to level up, this is your playbook. This is how leaders get built.

📌 Don’t forget to:

👍 Like

💬 Comment with your biggest takeaway

🔔 Subscribe for more real, raw conversations from the world of automotive

🎙️ Listen to The Wrench Turners Podcast

🌍 More episodes and resources: https://wrenchturnerspodcast.com

📸 Instagram: https://www.instagram.com/mrjoshuataylor/

💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/

🧔‍♂️ Sponsored by The Bearded Brotherhood

Premium beard oils, balms, and waxes are made for the blue-collar man.

Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off.

💻 Powered by:

FixedOPS Marketing — Revolutionizing dealership service marketing. https://www.fixedopsmarketing.com

The Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.com

DCS - Digital Communication Solutions

https://www.dicoso.us

Chapters:

00:00 Leadership that changes Fixed Ops

01:55 Navy to service director

03:45 Clemente’s path

07:26 The big transition: smol vs large

10:10 Coaching culture: “More or better”

12:04 Alec’s leadership test

17:03 Mentorship wins

21:29 How great leaders build trust

27:13 Clemente’s “shop equality”

32:30 Advice for techs

35:46 How Alec and Clemente manage anxiety

The Hard Truth Every Mechanic Needs to Hear in 2025

Feeling stuck in the shop? This video will change how you think about your career.

Auto technician pay is flat. Tariffs are rising. Leadership feels clueless. And you are still expected to fix cars, deal with customers, hit your hours, and somehow stay sane.

In this unfiltered message from the cold seat of his motorcycle, Joshua Taylor breaks down exactly what every automotive technician, service advisor, and tradesperson needs to hear right now.

You will learn:

✅ Why your mindset is the most valuable tool in your toolbox

✅ How to start earning what you are actually worth

✅ What to do when management ignores your value

✅ Why training apprentices is still your responsibility

Whether you are a new tech, a shop foreman, or a veteran mechanic, this video is your call to stop blaming the economy, stop waiting on permission, and start leveling up.

WATCH THIS IF YOU:

Are not making enough money as a mechanic

Feel stuck in your technician career

Want to learn how to communicate better in the shop

Need real talk about pay, training, and leadership

Believe in personal responsibility and growth

Mechanics are the backbone of society. You fix what breaks. But you cannot fix your paycheck, your stress, or your future by complaining. You fix it by getting better. Starting today.

👀 Want to improve but not sure where to start? Drop a comment. I will reply.

💬 Like what you heard? Share this with your team or someone who needs to hear it.

Subscribe for regular episodes on:

Shop Floor Mental Health

Service advisor training

Technician productivity

Repair order accuracy

Dealership leadership and culture

Fixed Ops coaching and management

Listen to The Wrench Turners Podcast

Spotify: https://wrenchturnerspodcast.com

Instagram: https://www.instagram.com/mrjoshuataylor/

LinkedIn: https://www.linkedin.com/in/mrjtaylor/

Sponsored by The Bearded Brotherhood

Premium beard care products built for technicians.

Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co

Powered by:

FixedOPS Marketing — Service marketing tools for dealerships

https://www.fixedopsmarketing.com

The Lion Partnership — Consulting for Dealerships and Independants, Automotive, Powersports, Motorcycle, Marine, and more. Sales and Service department performance improvements.

https://www.lionpartnership.com

DCS - Digital Communication Solutions — Tools for service and BDC teams

https://www.dicoso.us

Today's guest, Louise Azzopardi, didn’t just fall into the automotive world. She ran toward it, with confidence and clarity most of us didn’t have at 15. From her earliest days wrenching in rail yards and truck shops to standing on the world stage as the first woman to compete (and win gold) at Australia’s WorldSkills nationals, Louise has never followed the conventional path. She didn’t just want to work in the trades; she wanted to change them.

After enduring bullying, sexism, and mental health challenges, Louise stepped into something more powerful than technical mastery; coaching, mentoring, and equipping tradespeople with the emotional tools they were never taught. Now the host of Anxious Tradeswoman (Building Confidence), a life coach, and a global speaker, Louise is on a mission to make the trades a place where everyone, regardless of gender, background, or body size, can thrive.

In this episode, we cover:

👉 Farm girl to award-winning heavy diesel tech

👉 The emotional and physical toll of “toughing it out”

👉 What she means by “There is no tiger”

👉 Boundaries, not bravado, create lasting leadership

👉 Practical tools leaders use to support teams

Louise offers real-world advice for tradespeople who feel like they’re constantly on edge, overwhelmed, or doubting themselves. Her message is simple but powerful: You don’t have to “stay strong” just to survive. You deserve to exist, grow, and feel safe where you work.

🎙️ Listen to Anxious Tradeswoman wherever you get your podcasts

Follow Louise on

https://www.instagram.com/louiseazzopardicoaching

https://www.youtube.com/@louiseazzopardi9275

A Special Thank You

The Wrench Turners Podcast is made possible thanks to our sponsors and partners who believe in supporting the people behind the wrenches.

FixedOPS Marketing

https://www.fixedopsmarketing.com

Changing the game in dealership service marketing.

The Lion Partnership

https://www.lionpartnership.com/

Your go-to for industry connections that matter.

Digital Communication Solutions GmbH

https://www.dicoso.us

Simplifying sales and service communication.

The Bearded Brotherhood

https://thebeardedbrotherhood.co/wrench15

Premium beard oils, balms, and mustache waxes for the Blue Collar Man. Use code WRENCH15 for 15% off. I do get financial compensation when this happens, I appreciate it when it does.

We appreciate these partnerships for helping push the industry forward.

— j.

Chapters

00:00 Intro to Louise Azzopardi

01:21 Starting at 15

03:33 Mechanic rejection and finding HD

06:36 Meeting Sarah; a pivotal mentor

10:34 Gender bias and physical limitations

13:52 Culture, ego, and asking for help

16:07 First-year apprenticeship in a dealership

17:49 Working on diesel trucks and rail

21:02 How Australian apprenticeships are structured

25:37 Trade stacking and EV education

30:37 EV, infrastructure, and future of fuel

33:09 Sexual harassment, bullying, and mental health

35:16 Winning WorldSkills; first woman to do it

36:56 “I’m tired of being strong”

40:28 Coaching tradespeople in mental resilience

42:27 Boundaries and how to communicate discomfort

45:13 Emotional intelligence and leadership

48:51 You are 50% of every relationship

50:18 Louise’s advice: “There is no tiger”

51:36 Question from Josh Arnold: “How will you change the industry?”

52:08 Louise’s answer: “By giving people the tools to change their world.”

52:47 Louise’s question for the next guest: “What do you do to calm anxiety?”

53:01 Where to find Louise & upcoming appearances

🎧 Listen on Spotify:

🔗 Follow Joshua Taylor on LinkedIn:

https://www.linkedin.com/in/mrjtaylor/

💬 Like, comment, subscribe, and share to support this mission of turning mechanics into leaders.

🌍 Wrench Turners Podcast Socials:

https://wrenchturners.online

https://wrenchturnerspodcast.com

https://www.instagram.com/mrjoshuataylor/

Today's guest, Josh Arnold, never planned to be a mechanic. He picked it off a college list like a random raffle number. On day one, his future mentor told him to quit. And honestly, he probably should have. But he didn't.Instead, he worked six days a week at a flat rate, with no shortcuts. Fast-forward, and he is now a Toyota and Subaru Master Tech, a trainer in the shop, and the MyKarma Grand Prix Champion for his top-tier Video MPI skills.In this episode, we cover:Clueless apprentice to award-winning Master TechThe power of doing the jobs nobody wants to doWhy Video MPIs are a game changer How techs can build their careers, increase their pay, and change the industryJosh offers real-world advice for technicians looking to level up. His message is clear: Do things differently, do the work others will not, and watch your career grow.Like, comment, and subscribe to help spread this message and support technicians everywhere.Always looking for guests, please reach out by email to be on the show: [email protected] A Special Thank You

The Wrench Turners Podcast is made possible thanks to the support of our Partners, Sponsors, and Affiliates.

FixedOPS Marketing

• https://www.fixedopsmarketing.com
• Changing the game in dealership service marketing.

The Lion Partnership

• https://www.lionpartnership.com/
• Your go-to for industry connections that matter.

Digital Communication Solutions GmbH

• https://www.dicoso.us
• Simplifying sales and service communication.

The Bearded Brotherhood

• https://thebeardedbrotherhood.co/wrench15
• Premium beard oils, balms, and mustache waxes for the Blue Collar Man.

We appreciate these partnerships in pushing the industry forward!j.

Chapters00:00 Intro to Josh Arnold

01:21 Josh’s Unexpected Career Start

02:14 Why He Chose Auto Tech

06:05 Toyota T10 Program Entry

09:01 Learning Through Used Cars

13:27 Flat Rate Work Strategy

16:20 Becoming a Master Tech

21:12 Winning My Karma Grand Prix

25:32 Video MPI Importance

27:23 Getting Paid for VMPI

30:49 Continuous Improvement Mindset

33:24 Advice for Technicians

36:03 Service Quality Specialist Role

38:45 Work-Life Balance & Family

41:23 Future Goals in Auto Tech

42:47 How to Change Industry

43:07 Closing Thoughts & OutroListen on Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

Follow us on LinkedIn: https://www.linkedin.com/in/mrjtaylor/If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.Wrench Turners Podcast Socialshttps://wrenchturners.onlinehttps://wrenchturnerspodcast.comhttps://www.instagram.com/mrjoshuataylor/

Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic.

In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks.

We cover:

✔️ Why technicians do not get paid for comebacks and why that needs to change

✔️ How flat rate and hourly pay affect comeback handling

✔️ The role of service advisors in preventing comebacks

✔️ How to reduce comebacks and improve shop efficiency

If you are a technician, service manager, or dealer principal: this episode is for you

Drop a comment and let me know how your shop handles comebacks. Should technicians get paid for them?

CHAPTERS

00:00 Welcome to the first debrief

00:52 Why comebacks are a big issue

01:50 How flat rate techs lose money

04:10 Why some techs avoid comeback issues

05:30 How managers handle comebacks poorly

07:00 Guilty until proven innocent in automotive

09:25 The real problem with pay plans

11:26 What happens after a comeback

15:48 Why foreman roles really matter

18:24 How senior techs can prevent mistakes

19:25 What advisors can do to help

22:17 The best way to write up jobs

23:39 Why advisors need more training

25:18 Simple ways to improve the process

29:06 Final thoughts on fixing comebacks

💈 SPONSOR: THE BEARDED BROTHERHOOD

🔥 Get 15 percent off on high-quality beard care products for technicians who take pride in their facial hair

🔗The Bearded Brotherhood "WRENCH15"

👉 Follow me for real talk about technician struggles and solutions

If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. With over 160 Episodes, the Wrench Turners Podcast helps Mechanics become happier, healthier, and more productive.

Business Inquiries:

Email to sponsor, guest, or request custom content

Affiliates, Sponsors, and Partnerships

FixedOPS Marketing: Revolutionizing dealership service marketing with innovative solutions.

The Lion Partnership: Your trusted partner for automotive industry connections.

QB Business Solutions: Helping dealerships grow with cutting-edge strategies.

Digital Communication Solutions: Simplifying Sales and Service Location.

Car Biz Done Better: Helping dealerships optimize variable marketing and drive growth.

Wrench Turners Podcast Socialshttps://wrenchturnerspodcast.comhttps://www.linkedin.com/in/mrjtaylor/https://www.tiktok.com/@mrjoshuataylorhttps://www.instagram.com/mrjoshuataylor/

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Operating Partner, Fixed Operations Director, Coach - David Sparks

Join us as we explore the career journey of David Sparks, a leader whose path in the automotive industry started with detailing, rustproofing, and window tinting and evolved into a deep-rooted passion for technical excellence, leadership, and mentorship.

David’s story is one of continuous learning and adaptation. He transitioned from technician to service advisor, warranty administrator, dispatcher, and ultimately, service manager and fixed-ops director. His experience spans CDJR, Toyota, independent shops, and now Bar Automotive, where he coaches and trains service professionals nationwide.

In this episode, David explains what it takes to thrive in automotive leadership, from technician success to fixed-ops strategy.

He shares practical wisdom on:

👉 Proactive learning is essential: technicians must be responsible for their training and career growth.

👉 Respect and trust fuel operational excellence: leaders who personalize their communication get the best results.

👉 Conflict resolution is a leadership skill: handling technician and advisor challenges effectively builds a stronger team.

This conversation isn’t just about David’s professional journey; it’s a blueprint for automotive professionals looking to turn everyday workplace challenges into opportunities for growth and leadership.

For technicians, mechanics, service advisors, service managers, and fixed ops leaders aiming to increase their impact, develop leadership skills, and improve shop culture, this episode delivers insightful, actionable advice you won’t want to miss.

Let’s get into it.

PS: Always looking for guests and sponsors!

Reach out by email: [email protected]

j.

Chapters

00:00 Introduction

01:30 David Sparks’ Career Journey

05:10 Owning Your Technician Training

08:50 Attitude vs. Aptitude in Growth

12:40 Climbing the Fixed Ops Ladder

17:30 Leadership Through Communication

23:15 Managing Change in the Shop

26:50 Trust and Personal Leadership

29:10 Self-Reflection for Technicians

33:50 90-Day Rule for Career Growth

38:00 Defining Strong Leadership

41:30 Career Planning for Techs

43:10 Final Takeaways and Wrap-Up

David Sparks

https://www.linkedin.com/in/david-sparks-b6031119/

Michael Barich

https://www.fixedopsdoc.com/

https://www.linkedin.com/in/michael-barich-75210648/

All Things Fixed Ops Clubhouse - Wednesdays 9 am EST

https://www.clubhouse.com/house/all-things-fixed-operations

If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.

Wrench Turners Podcast Socials

https://wrenchturners.online

https://wrenchturnerspodcast.com

https://www.linkedin.com/in/mrjtaylor/

https://www.tiktok.com/@mrjoshuataylor

https://www.instagram.com/mrjoshuataylor/

Wrench Turners Podcast on Spotify

https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

General Manager, Fixed Operations Director, Coach - T.C. Coleman

Join us as we delve into the compelling career journey of T.C. Coleman, a seasoned leader whose roots in automotive passion were planted in childhood, nurtured by his father's engineering role at Nissan. T.C.'s early exposure to the mechanics of car maintenance and the automotive industry's inner workings ignited a lifelong passion, steering him away from his initial interest in sports to a dynamic path in automotive leadership.

With over two decades of experience, T.C. reflects on his evolution from an enthusiastic car enthusiast to a revered leader in the automotive sector. His career, marked by significant stints with prominent brands, showcases his adeptness in mentoring, team-building, and strategic leadership.

In this episode, T.C. unravels the layers of effective leadership within the high-stakes environment of automotive dealerships. He shares practical wisdom on:

Takeaways:

👉 Cultivate a culture of proactive learning

👉 Respectful communication achieves operational excellence

👉 Learn conflict resolution to harness individual strengths

This conversation is not just an exploration of T.C.'s professional milestones but also an instructional guide on transforming everyday workplace challenges into opportunities for growth and leadership.

For automotive service professionals aiming to elevate their career trajectory or anyone interested in the nuances of impactful leadership, this episode offers a wealth of insights and actionable advice.

Let's get into it.

PS. Always looking for guests to be on the show. Reach out by email, link in bio!

j.

Chapters

00:00 Introduction

03:00 Gearhead to Automotive Leader

08:30 Listening to and Respecting Technicians

14:10 Effective Communication

20:00 Strategies for Building Team Unity

27:00 Insights on Balancing Career

36:20 Empowering Technicians to Speak Up

If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.

Wrench Turners Podcast Socials

https://wrenchturners.online

https://www.linkedin.com/in/mrjtaylor/

https://www.tiktok.com/@mrjoshuataylor

https://www.instagram.com/mrjoshuataylor/

Wrench Turners Podcast on Spotify

https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4