In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value!  Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice.  Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show.

💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London

🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today’s wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll’s immortality 😂

🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently.

🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America.

🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary.

👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn’s 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers

🙏 👉 Like this episode? Don’t forget to subscribe, hit the bell, and share it with your dealership team.

📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode!

🛠️ Want to level up your team with elite training & tools? Visit: https://www.chriscollinsinc.com

#ServiceDriveRevolution #GlennLundy #Leadership #DealershipTraining #AutoIndustry #RiseAndGrind #ChrisCollins #FixedOps #UsedCars #Motivation #Adaptability #CustomerExperience #BusinessGrowth #AutomotiveLeadership

Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast

🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary. 

🔥 Plus, we talk about: Christian’s “Vegas shotgun wedding” 💍 A near-ER trip from sky-high blood pressure 💉 Why NBC requires even Mike Tirico to relearn storytelling before every Olympics

🎯 The surprising connection between Steph Curry, the Olympics, and your service department

👉 Don’t miss our April 24th client virtual coaching meeting! 

🔒 Exclusive to coaching clients & OnDemand members

📅 Theme: The Art of Being Extraordinary 

📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance.

📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode!

⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests.

 #JimKozimor #ServiceDriveRevolution #StephCurry #OlympicsBroadcasting #CustomerExperience #Leadership #Storytelling #ChrisCollins #NBCSports #SDRPodcast

In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary."

💡 Scott dives deep into: How creativity applies in high-stakes industries Working with Disney, Barney, and big-name artists His secret to “jingle sensibility” and making memorable moments Collaboration, leadership, and customer experience at the highest level

🎙️ PLUS: Chris and Christian rant hilariously about jet skis, dealership service fails, and why nobody wants to take their money — yes, it’s a thing.

🔥 If you're in the automotive or service industry, this episode is packed with laughs, insights, and ideas you can actually use to drive results (and avoid being ordinary).

👉 Don’t miss our April 24th virtual coaching meeting! 🔒 Exclusive to coaching clients & OnDemand members

📅 Theme: The Art of Being Extraordinary 🎤 Guest: Scott Erickson

📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance.

📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode!

⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln

💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests.

#Leadership #CustomerExperience #Creativity #ServiceDriveEvolution #ScottErickson #ChrisCollins #JetSkiRant #AutomotiveIndustry #DisneyMagic #BusinessCreativity #Podcast #GrammyProducer

On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will make the customer come back to you after gaining trust and ensuring control.

How do you price your parts?

Let us know in the comments! 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Got a question? Call us at 1-833-3-ASK-SDR

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Strategy specialists and training available, just click the links below:  1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we’ll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We’ll be back soon with more amazing content, but in the meantime, don’t forget to check out our new channel www.youtube.com/@syndicatexlibraryofleadership for updates. Stay tuned, and we’ll see you soon!

Let us know what you think of our Top 9 Reasons Why Service Managers Fail and leave a comment if we missed anything. 

Got a question? Call us at 1-833-3-ASK-SDR 

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

0:00 - 10:00 Christian has high blood pressure

10:00 - 14:22 Dodgers World Series

14:22 - 17:00 News

17:00 - 27:00 Service and Parts Benchmarks for Profitability

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - 

https://shorturl.at/j7J8u

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

 http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER:

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board.

0:00 - 4:48 Chris buying a new car

4:48 - 8:16 Christian goes to Costco

8:16 - 10:55 Chris buying a new TV

10:55 - 16:18 Chris buying a new jet ski

16:18 - 19:26 Automotive News

19:26 - 24:23 How you can have incredible CSI

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -

https://shorturl.at/j7J8u

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab Chris' New Leadership Book I AM LEADER: 

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

In this special episode of Service Drive Revolution, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable contributions. Whether you're looking to stay ahead of industry changes or just love seeing the best of the best recognized, this episode is one you won’t want to miss!

0:00 - 13:00 Intro and Chris Gets a Speeding Ticket

13:00 - 17:00 News

17:00 - 41:00 Top Dog 2024 Recap

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -

https://shorturl.at/j7J8u

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER:

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq