On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will make the customer come back to you after gaining trust and ensuring control.

How do you price your parts?

Let us know in the comments! 

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Got a question? Call us at 1-833-3-ASK-SDR

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt

Strategy specialists and training available, just click the links below:  1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 

2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we’ll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We’ll be back soon with more amazing content, but in the meantime, don’t forget to check out our new channel www.youtube.com/@syndicatexlibraryofleadership for updates. Stay tuned, and we’ll see you soon!

Let us know what you think of our Top 9 Reasons Why Service Managers Fail and leave a comment if we missed anything. 

Got a question? Call us at 1-833-3-ASK-SDR 

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

0:00 - 10:00 Christian has high blood pressure

10:00 - 14:22 Dodgers World Series

14:22 - 17:00 News

17:00 - 27:00 Service and Parts Benchmarks for Profitability

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - 

https://shorturl.at/j7J8u

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

 http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER:

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board.

0:00 - 4:48 Chris buying a new car

4:48 - 8:16 Christian goes to Costco

8:16 - 10:55 Chris buying a new TV

10:55 - 16:18 Chris buying a new jet ski

16:18 - 19:26 Automotive News

19:26 - 24:23 How you can have incredible CSI

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -

https://shorturl.at/j7J8u

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab Chris' New Leadership Book I AM LEADER: 

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

In this special episode of Service Drive Revolution, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable contributions. Whether you're looking to stay ahead of industry changes or just love seeing the best of the best recognized, this episode is one you won’t want to miss!

0:00 - 13:00 Intro and Chris Gets a Speeding Ticket

13:00 - 17:00 News

17:00 - 41:00 Top Dog 2024 Recap

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -

https://shorturl.at/j7J8u

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER:

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

This episode covers the key drivers that fuel dealership profitability, including revenue streams, cost control, and the integration of service departments with sales. They also explore real-world examples of how top dealerships are adapting to new market conditions and technology to stay competitive. Whether you're running a dealership or aspiring to lead one, this episode offers practical strategies for optimizing your business model in today’s rapidly evolving industry.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -

https://bit.ly/Ondemand-Special-offer

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- 

http://bit.ly/YTfixedopsgroup

 For Independent Shop Owners --

http://bit.ly/YTRSOSgroup

In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership’s success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it!

0:00 - 13:00 Intro and Chris's Best Customer Service Experience

13:00 - 19:00 Intentionally Creating an Experience

19:00 - 35:26 Systems in the dealership to use for a better experience.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - 

https://bit.ly/Ondemand-Special-offer

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

 Join our Facebook Groups: For Fixed Ops --

http://bit.ly/YTfixedopsgroup

 For Independent Shop Owners --

http://bit.ly/YTRSOSgroup

Chris Collins and Christian Lafferty tackle the age-old question: Can you teach an old dog new tricks? They explore how seasoned veterans in the automotive service industry can adapt to modern techniques and embrace new technologies. From rethinking traditional approaches to overcoming resistance to change, Chris and Christian break down practical strategies for staying competitive in an evolving market. Whether you're a long-time service manager or just looking for ways to innovate in your role, this episode provides actionable insights on how to stay relevant and keep growing.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -

https://bit.ly/Ondemand-Special-offer

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

 Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

 Join our Facebook Groups: For Fixed Ops --

http://bit.ly/YTfixedopsgroup

For Independent Shop Owners --

http://bit.ly/YTRSOSgroup

In Part 1, we explore the foundational elements that shape how dealerships operate, from sales to service, and how each department contributes to the overall success of the business. Whether you're a seasoned dealership professional or just curious about the automotive industry, this episode breaks down the key components that drive profitability and long-term success in the dealership world. Tune in to gain valuable insights and strategies that can transform your approach to the business!

0:00 - 3:00 Introduction

3:00 - 6:00 New Office Dog

6:00 - 39:39 The Dealership Business Model Part 1

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -

https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

Join our Facebook Groups: For Fixed Ops -- 

http://bit.ly/YTfixedopsgroup

For Independent Shop Owners -- 

http://bit.ly/YTRSOSgroup