Service Drive Revolution with Chris Collins

How Great CSI Can Be So Easy | SDR #311


Listen Later

In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board.

0:00 - 4:48 Chris buying a new car

4:48 - 8:16 Christian goes to Costco

8:16 - 10:55 Chris buying a new TV

10:55 - 16:18 Chris buying a new jet ski

16:18 - 19:26 Automotive News

19:26 - 24:23 How you can have incredible CSI

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -

https://shorturl.at/j7J8u

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab Chris' New Leadership Book I AM LEADER: 

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

...more
View all episodesView all episodes
Download on the App Store

Service Drive Revolution with Chris CollinsBy Business Outlaws Network

  • 4.6
  • 4.6
  • 4.6
  • 4.6
  • 4.6

4.6

81 ratings


More shows like Service Drive Revolution with Chris Collins

View all
The Ramsey Show by Ramsey Network

The Ramsey Show

38,636 Listeners

The Joe Rogan Experience by Joe Rogan

The Joe Rogan Experience

223,885 Listeners

The EntreLeadership Podcast by Ramsey Network

The EntreLeadership Podcast

4,315 Listeners

The Dale Jr. Download by Dirty Mo Media, SiriusXM

The Dale Jr. Download

9,103 Listeners

VINCE by Cumulus Podcast Network | VINCE

VINCE

63,869 Listeners

REAL AF with Andy Frisella by Andy Frisella #100to0

REAL AF with Andy Frisella

32,490 Listeners

Door Bumper Clear by Dirty Mo Media, SiriusXM

Door Bumper Clear

2,871 Listeners

Bedros Keuilian Podcast Show by Bedros Keuilian

Bedros Keuilian Podcast Show

2,227 Listeners

Dropping Bombs by Brad Lea: CEO, Entrepreneur, and Host of The Bottom Line

Dropping Bombs

2,295 Listeners

Automotive News Daily Drive by Automotive News

Automotive News Daily Drive

102 Listeners

Maxwell Leadership Executive Podcast by John Maxwell

Maxwell Leadership Executive Podcast

367 Listeners

Shawn Ryan Show by Shawn Ryan

Shawn Ryan Show

41,002 Listeners

Car Dealership Guy Podcast by Car Dealership Guy

Car Dealership Guy Podcast

382 Listeners

Andy Elliott's Elite Mindset Motivation and Sales Training by Andy Elliott

Andy Elliott's Elite Mindset Motivation and Sales Training

156 Listeners

Murder in the Moonlight by NBC News

Murder in the Moonlight

707 Listeners