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In this episode, Jeff Compton is joined by Andrew Gonyou to talk about the significance of collaboration over competition within the auto repair industry. Jeff reflects on the challenges and rewards of fostering a culture of continuous learning and critical thinking, emphasizing the importance of leaving a meaningful legacy. Both Jeff and Andrew share personal anecdotes highlighting the necessity of finding a supportive work environment and the impact of embracing advanced technology.

00:00 Finally, recording with Andrew Gonyou at AST 2024.

08:44 Danny introduced me to automotive diagnostics techniques.

13:37 Lack of proper equipment complicates vehicle repairs.

17:52 Fixed issues unnoticed; pressured for time. Dilemma persists.

25:17 Left job, started at nearby diesel shop.

28:48 Choosing a partner affects your success trajectory.

33:49 Initially hesitant, eventually wanted the job.

38:18 Fired due to attitude and inadequate pay.

44:40 It's never too late to start pursuing dreams.

48:33 Humbled by resonating impact with shop owners.

53:31 Scaling knowledge is challenging but essential.

01:03:04 Please comment, share, and download the podcast.

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In today's BOBUS episode, Jeff flies solo to talk about the frustrations and challenges professional mechanics encounter when dealing with DIY enthusiasts. After recording with Mr. Subaru, Brandon Sloan, and Check Engine Chuck, has Jeff's opinion changed on DIYers? 

00:00 Helpful community for DIY auto troubleshooting advice.

06:03 Proper process helps more than quick fixes.

07:15 DIYers seek answers, not processes; affects service business.

11:31 The Car is still unfixed after unnecessary repairs were requested.

14:57 DIY research undervalues professional labor costs.

18:20 Miscommunication about complex customer automotive issues.

22:13 Charge flat rate; ensure technician gets paid.

24:42 Customer dissatisfaction from misdiagnosed car issues.

29:52 Defensive stance towards critics of industry practices.

30:48 Unqualified DIY repairs are often unsafe.

35:53 Committed to defending DIY technicians' interests.

37:47 Understanding, not dividing, despite potential disagreements.

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Jeff Compton, George Wilkins, and Lucas Underwood discuss the importance of addressing negative behaviors early to prevent severe consequences in adulthood. Jeff vocally champions maintaining supportive relationships among colleagues and friends, emphasizing how they help overcome personal and professional challenges. Lucas elaborates on the necessity of process development and impact assessment when vetting new ideas before implementation. 

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Cecil Bullard is the Founder and CEO of The Institute For Automotive Business Excellence. Cecil discusses the financial challenges repair shops face, particularly customer resistance to pay for necessary repairs. He emphasizes maintaining integrity and communication when presenting repair value to customers. Cecil also highlights the internal issues within shops, such as poor dispatch processes and the need for better technician productivity.

00:00 Building value to preempt customer questions efficiently.

10:11 Prefer familiar car history over uncertain POS.

14:11 Customer decides; techs estimate repairs without bias.

16:47 Trust and culture are crucial for business success.

25:02 Mindset shapes business practices and customer perception.

28:37 Don't discount tickets; keep value tangible.

33:46 Cut pay; don't expect productivity improvement.

37:17 Streamline processes, improve efficiency, and ensure timely resources.

44:22 Scared customers might reject recommended car repairs.

49:31 Customer insists on fixing a beloved car.

58:06 Transition involves losing customers and attracting new clientele.

58:48 Fish where salmon are, use appropriate bait.

01:08:11 Avoid "no" to win sales conversations.

01:10:30 Prioritize fair treatment to retain skilled techs.

01:14:49 Please provide the text that needs summarizing.

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Find our guests online!
Mr. Subaru | YouTube | TikTok
Check Engine Chuck | YouTube | TikTok

Brandon Sloan/Performance Transmissions LLC | YouTube | TikTok

Mr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff again this week. Mr. Subaru highlights the complexities of assisting DIYers, emphasizing the limitations of remote diagnostics. Brandon Sloan discusses the ongoing challenges of mentorship and apprenticeship, sharing personal experiences with both successful and problematic trainees. Check Engine Chuck addresses the need for higher labor rates to attract and retain skilled technicians, stressing the importance of transparent communication with consumers. 

00:00 Check manuals and data first for troubleshooting.

05:46 Used to have patience for teaching comments.

09:21 Discussed GM vehicle basics; lacked foundational knowledge.

10:14 Update the PCV valve and software to fix the issue.

14:22 Frustration with customer's dismissive attitude towards repairs.

18:57 Understanding repair costs through detailed explanations.

22:05 Answered $5 TikTok follower's Camaro question.

25:24 Knowledge empowers consumers and enhances understanding and trust.

27:20 Amateur guesses are ineffective; scan codes for diagnosis.

31:53 Employee left due to denied raise request.

33:48 A tech claims don't match actual skills.

37:21 Industry struggles to nurture next-generation technicians.

41:39 The industry indirectly caused my father's death.

45:30 Mentorship ensures continuity and respect for emerging generations.

48:30 Industry must change to effectively retain youth.

51:17 Excited about meaningful conversation and potential influence.

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Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Find our guests online!
Mr. Subaru | YouTube | TikTok
Check Engine Chuck | YouTube | TikTok

Brandon Sloan/Performance Transmissions LLC | YouTube | TikTok

Mr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff Compton to discuss key issues in the automotive industry. Mr. Subaru emphasizes the importance of professionalism in repairs, highlighting dangerous practices with power steering components in a Subaru. Jeff criticizes the spread of misinformation by automotive influencers, stressing the need for mechanics to correct false content. Brandon underscores the necessity of diagnosing the root causes of transmission failures instead of simply replacing parts.

00:00 Discussing personal experiences in the diagnostic programming industry.

05:08 TikTok's significant growth requires gradual commitment.

09:46 Blocking negativity to focus on moving forward.

12:35 Dislike for term "stealership" and DIY segment.

13:50 Observing comment dynamics and algorithm tactics change.

19:33 Accountability is important; don't cut corners in work.

20:29 Act professionally to change negative perceptions.

25:06 Discussing crankshaft issues in deuce trucks.

28:13 The Girlfriend's dad worried about the discontinued truck.

32:15 Nissan seal is available; it is a limited, military-use engine.

34:18 Different transmission hardware; lip seal frustrates.

38:38 Trying to help but receiving criticism instead.

42:25 Helping DIYers; appreciating, and supporting consumers, and technicians.

43:15 Impressive, detailed content on automatic transmissions.

47:39 You impress mechanics; underestimated expertise is crucial.

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Find The Institute for Automotive Business Excellence
Jimmy Lea and Mark Sewell are from the Institute for Automotive Business Excellence. Mark emphasizes the importance of setting clear expectations with customers to prevent dissatisfaction and reduce advisors' stress. The discussion further highlights the significance of maintaining personal relationships in customer service rather than relying solely on technology.

00:00 Career journey from demos to coaching and training.

06:34 Successful salesman became corporate trainer, teaching fundamentals.

13:46 Trying to reduce costs, can't understand why.

17:26 Technical team ensures tire specifications aren't modified.

24:30 Technician advocates for durable, cost-effective car repairs.

28:25 People enjoy activities without understanding mechanics.

35:19 Production incentives fail due to inadequate solutions.

41:25 Decide between fixing the car long-term or short-term.

43:32 Lack of empathy due to no prior consultation.

48:41 Industry grind deters shop owners' children's involvement.

52:12 Set code allows advisors and technicians autonomy.

01:02:11 Ensure everyone is clear about the next steps.

01:02:42 Avoid waiting; review and confirm process details.

01:08:32 Engagement requires active communication, not passive waiting.

01:15:14 Jimmy helps with objection-handling techniques.

01:19:07 Comment, share, and download podcast weekly, thanks.

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Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Hear more from Michael Doherty by listening to AutoFix AdvisorCast here!

Jeff Compton is joined by Michael Doherty, a seasoned service advisor eager to share his experiences through his new podcast AutoFix AdvisorCast. Michael details his journey in the industry, highlighting the indispensable role of mentorship in shaping his career. The discussion underscores the importance of efficient communication between service advisors and technicians to ensure smooth workflow and high job satisfaction. Michael also emphasizes the value of creating a welcoming atmosphere for clients, which fosters trust and enhances customer relationships.

00:00 Lack of self-confidence from poor shop treatment.
07:22 Ensure key players are prioritized to retain talent.
11:04 Building shop culture and communication; no discounts.
20:38 Technicians prefer stable pay over uncertain bonuses.
24:27 Service manager asked; took role; received mentorship.
28:23 Technicians choose roles; advisors influence their choices.
36:23 Techs need better support to meet expectations.
38:19 Identify marketing sources, then address past bad experiences.
47:59 Qualify clients to streamline vehicle diagnostics efficiently.
53:35 Ask questions to determine the cause of car issues.
56:20 Clear for state inspection; transparency, and time management critical.
01:02:40 Revitalizing industry, helping service advisors find connections.
01:06:59 Learning to transition, value, and sell oneself.
01:10:11 Learn from mistakes; suggest improvements confidently to management.

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Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff Compton is joined by Jimmy Purdy to dive into the world of toolbox efficiency and innovation. Jimmy shares his philosophy on using a compact toolbox from Harbor Freight to accomplish major projects like building a '68 C10, proving that minimal tools can yield maximum results with the right ingenuity. The duo also discusses the excitement and challenges of attending industry events like SEMA and AAPEX, offering helpful tips for making the most of these experiences.

Listen to more of Jimmy Purdy on the Gearbox Podcast here

00:00 Pulling over to confront doesn't end well.

07:00 Stressed but enjoyed SEMA swag and experiences.

10:48 Relatable show with an intriguing backstory intrigues.

19:14 Meeting product creators at SEMA feels starstruck.

21:30 Can't make everyone happy; business replication challenges.

30:32 Programmers innovate by overcoming part shortages creatively.

31:30 Understand the process; don't just seek solutions.

39:58 Discussing redneck style, In-N-Out, Chick-fil-A.

46:22 SEMA Fest: Exciting event but personally exhausting.

47:33 Unexpected discoveries happen when you engage deeper.

56:37 He's successfully monetizing his 3D printing hobby.

58:14 SEMA showcase displays newly developed tools.

01:03:41 Podcasts and events maintain passion and motivation.

01:12:05 Importance of face-to-face interactions despite frustrations.

01:15:37 Networking creates lasting connections through personal interactions.

01:23:38 Group message critical for organizing and meeting.

01:25:58 I watched the event, avoided whiskey, and was exhausted from travel.

01:31:12 Share, subscribe and join again next week.

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Jeff Compton and Cody continue their discussion on the challenges Cody is facing, including managing the increasing demands of his business and the learning curve of working solo. Jeff shares insights from his experience about striking the right balance between pricing and delivering value, emphasizing the importance of effective customer communication

00:00 Provide for family, community, and customers.

07:19 Called to improve automotive service communication quality.

11:26 Old belt causes AC issues; needs tensioner change.

19:23 Shops should charge and inform about inspections.

25:28 Optimize efficiency to improve service and profits.

28:28 Customers advised against unnecessary early maintenance services.

36:20 Success isn't material, it's about helping others.

38:37 Fearless shop owner, self-belief, legacy, success.

45:02 Struggling to separate work from personal life.

50:44 It's okay to say no sometimes.

57:50 Initial business goals were impractical and unrealistic.

01:01:09 Avoid trades; industry perspectives change frequently.

01:05:36 Please share and auto-download the podcast weekly.

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