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In this episode, Jeff is join by Adam Matz to discuss challenges facing dealership mechanics today. They talk about stagnant wages, rising labor rates, and management practices that impact technician morale and retention. The conversation also brings up the growing technician shortage and the need for better support and fair compensation to sustain the industry.

Timestamps:
09:42 Starting in the car industry

11:42 Challenges with car repairs

20:53 Training and mentoring younger workers

27:00 Challenges with customer feedback

31:44 Talking about car audio setups

36:44 Warranty pay limits for repairs

42:57 How mechanics are paid

44:26 Mentoring young mechanics and mistakes

52:25 Feeling undervalued at work

55:47 Generational views on mental health

59:39 Keeping technicians happy

01:07:38 Challenges of modern living

01:13:47 Struggles of young adulthood

01:20:13 Building trust with employees

01:23:10 Frustrations with dealership management

01:27:47 Challenges in fair technician pay

01:36:00 The value of trade education

01:38:05 Challenges in industry and workforce

01:44:04 Dealing with toxic employees

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In this episode, Jeff is joined by Josh Fowler, a shop foreman at a Chrysler dealership in Adams, New York. Josh talks about how tough it’s been to find good technicians, especially with changing job trends and not much local talent to pull from. He and Jeff swap ideas on how to bring people in and keep them around, like offering signing bonuses and bumping pay as techs level up their training.

Timestamps:
00:00 Fuccillo's influence and radio presence

08:58 Discussing repair workflow challenges

12:30 Using signing bonuses to attract talent

19:20 Exploring high school co-op opportunities

23:42 Employee training and probation process

30:55 Addressing incentive structures for young workers

32:53 Developing mentorship and skill-building plans

41:36 Building confidence through experience

45:55 Developing practical mechanical expertise

52:37 Addressing car maintenance and trade-in options

54:57 Challenges driving service advisors to leave

01:00:16 Technician networking and collaboration

01:05:01 Encouraging collaboration and knowledge sharing

01:10:26 Evaluating roles in auto repair

01:20:02 Selecting appropriate diagnostic tools

01:21:23 Addressing wages in the auto industry

01:26:20 Addressing technician problem-solving skills

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Promotive can help you find your dream job. Touch HERE to see open jobs.

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In this episode, Jeff is joined by Bret T. Fadley to discuss the upcoming TOOLS training event in Hershey, Pennsylvania. Bret talks about why it’s so important to keep learning and stay connected in the automotive world, and how events like this help you build strong relationships that benefit both you and your shop. Jeff also shares some of his past experiences, highlighting the super welcoming vibe at TOOLS and how these events leave you with fresh ideas and a boost of confidence heading back into your business.

Timestamps:
00:00 "Reflecting on TOOLS Event Vibes"

08:32 Albert's Process and Event Bonds

13:57 "Diagnosing Cylinder 2 Misfire"

20:12 "Connecting Friends and Mentors"

26:54 "TOOLS: Intimate, High-Quality Training"

29:52 Networking Drives Automotive Inspiration

34:11 "Canadian Caravan to Tools Event"

38:56 "Casual Meet and Greet"

48:46 "Enhancing Team Communication Skills"

59:03 "Dealer Techs and Industry Perspectives"

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Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

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Launch your tool game to the next level with Launch Tech USA! HERE

In this episode, Jeff is joined by Eric Pagliughi, Senior Vice President of Launch Tech USA. Eric talks about his journey from shop owner and distributor to leading product development at Launch Tech USA, emphasizing the importance of direct technician feedback in tool innovation. They speak on the company's commitment to quick software updates based on user input, navigating the challenges of manufacturer security requirements, and building strong industry relationships to increase access to OE information.

Timestamps:
00:00 "Journey from Mechanic to Dealer"

10:03 "Global Silos and Business Growth"

13:38 "Right Tools, Right Market"

19:14 Tech Efficiency and OE Challenges

22:48 "Responsibility in Automotive Ethics"

30:39 Evolving Automotive Data Accessibility

35:41 "Cloud-Dependent Vehicle Repairs Emerge"

41:17 Dealership Security Concerns and Limitations

43:55 "Industry Costs and Responsibility"

53:29 "Building Relationships Through Innovation"

57:29 "Streamlined Updates with Tech Tips"

01:04:05 ADAS Impact on Auto Repairs

01:05:34 ADAS Calibration and Liability Risks

01:11:22 "Commitment to Craft and Community"

01:18:50 "Space-Saving Touchless Alignment Solution"

01:25:04 Empowering Technicians Through Innovation

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Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

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Launch your tool game to the next level with Launch Tech USA! HERE

In this episode, Jeff is joined by JeanAnn SaintGrace, host of the BRAND NEW podcast in the Changing the Industry Network "Shop Talk Her Way". She's also an automotive shop coach and former shop owner. JeanAnn shares her journey from accidental shop ownership to building a business focused on profitability, people, and succession planning. Together, they discuss the importance of protecting technicians' pay and treating them like "racehorses," strategies for consistent profit to secure employee futures, and the emotional realities behind leadership and preparing for unexpected life events.

Click here to listen to JeanAnn's podcast "Shop Talk Her Way"

Timestamps:
00:00 "Envying the Natural Puzzle Guys"

19:50 "Managing Reputation in Business"

25:14 Husband-Wife Power Dynamics in Business

32:37 Technician Dynamics and Customer Communication

41:43 "Survival Mode and Unequal Pay"

57:25 "Challenges of Running a Shop"

01:03:40 "Challenges of Transparency in Sales"

01:14:02 "Proof Her Method Works"

01:29:25 "Have a Plan for Uncertainty"

01:42:32 Work-Life Balance Perspectives

01:49:59 "Finding Purpose Through Positivity"

01:58:19 "Resilience, Connection, and Legacy"

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Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

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Launch your tool game to the next level with Launch Tech USA! HERE

In this episode, Jeff sits down with Alan Placer from ML Toys, a company that specializes in upgrades for Power Wheels ride-on vehicles. Alan shares how he turned a simple side hustle into a leading business, even without a formal technical background. They talk about the challenges of manufacturing custom parts, the surprisingly competitive world of Power Wheels drag racing, and why hands-on experiences matter so much when it comes to inspiring the next generation of mechanics and engineers.

Timestamps:
00:00 Problem-Solving Through Collaboration

05:23 "Building a Strong Team"

10:57 "Racers: A Unique Passion"

18:14 Inspiring Hands-On Engineering Pathways

22:09 "Legal Risks and DIY Business"

30:51 Power Wheels Transition Challenges

35:31 "Lack of Financial Training"

38:17 Avoid Burnout Through Variety

45:19 Global Supply Chain and Labor Challenges

49:52 Building Legacy in Business Succession

58:32 "Businesses Serve Different Markets"

01:00:20 Passion for RVing and Work

01:04:34 "New Service Centers for Mechanics"

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Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

Wanna go to Tekmetric's first ever industry training event Tektonic? Register HERE

Launch your tool game to the next level with Launch Tech USA! HERE

In this episode, Jeff talks with... Mr. Walkie Talkie... the shop owner with that southern draw...the man who's hair is ALWAYS perfect...Mr. Lucas Underwood. Lucas talks about why communication MUST improve between owners and techs, and how more empathy and understanding can completely shift the culture inside a shop. They talk about the risks of leaning too heavily on service information without double checking procedures, especially when safety and liability are at stake. Lucas also gives money advice for technicians, including why thinking long-term and investing in retirement accounts can make a huge difference down the road.

Timestamps:
00:00 Future of ADAS and Calibration

05:54 "Vehicle Diagnostics and Calibration"

13:31 Grace, Mistakes, and Quick Decisions

17:03 "Frustrations and Fixes with Tech"

26:12 "Removing Emotion from Business"

30:47 Purpose Found in Helping Others

37:27 "Happiness Comes From Within"

41:59 "Finding Happiness Amid Toxicity"

48:05 "Miscommunication Resolved Through Dialogue"

51:11 Communication Growth and Therapy Reflections

54:33 "Social Media's Impact on Behavior"

01:02:32 "Compound Growth: $695k to Millions"

01:11:01 "Planning Future Security and Freedom"

01:14:30 "Growth, Respect, and Reflection"

01:17:28 "Reflections on Unfiltered Insights"

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Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

Register NOW for Tekmetric's Tektonic Conference coming up HERE

Launch your tool game to the next level with Launch Tech USA! HERE

In this episode, Jeff welcomes David Kline back to talk about his transition from dealer tech to independent. David shares what it was like sticking with a job that wasn’t fulfilling and what finally pushed him to make a change. They dive into the ups and downs of flat rate pay, why shop culture makes a big difference, and how open communication and continuous learning can really shape your career.

Timestamps:
00:00 "Speaking Out Without Boundaries"

20:41 "Finding Joy in Connection"

25:32 "Frustrations of Senior Techs"

41:28 "Matco Boxes Prove Durable"

49:38 "Collaborating in a Family Business"

54:06 Dealership Team Dynamics and Impact

01:10:48 "Effective Management and Workplace Challenges"

01:13:41 "Warranty Pay vs. Retail Time"

01:33:34 "Value, Pricing, and Customer Trust"

01:43:13 "Service Delays and Training Issues"

01:48:54 "Inspection Ownership and Miscommunication"

02:02:17 "The Humility of Learning"

02:10:08 Balancing Integrity and Corporate Influence
02:24:08 "Mechanic's Challenges and Tools"

02:26:03 "It's Who You Know"

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Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

Register for Tektonic HERE!

Launch your tool game to the next level with Launch Tech USA! HERE

In this episode, Jeff is joined by Josh Whiteman to discuss his role as an instructor with Garage Gurus which offers automotive training. Josh talks about the importance of ongoing education and adapting diagnostic processes to real-world conditions. They also speak on industry challenges, from technician pay structures to fostering a culture of compassion and mentorship within workshops.

Timestamps:
00:00 Life as a Full-Time Instructor

10:30 "Importance of Transparent Auto Repair"

15:43 "Skill Gaps and Training Challenges"

16:51 Trade Education Builds Knowledge

24:59 "Learning Through Osmosis Everywhere"

27:55 "Efficient Module Testing Insights"

33:15 "Diagnostic Tools and Strategies"

38:41 Resistance Testing Flaws and Tools

45:37 Managing Customer Expectations

52:13 "Flat Rate Tech Efficiency"

55:39 "Pay Over Hours: A Debate"

01:01:36 "Listening vs Distraction at Work"

01:07:29 "Dealing with Difficult Techs"

01:14:32 Engine Diagnostics and Pressure Analysis

01:16:09 "Practical Testing and Tools Guide"

01:22:00 "A-Techs vs. Specialists: Shop Roles"

01:28:16 "Free Training Event Explanation"

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Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

Wanna go to Tekmetric's first ever industry training event Tektonic? Register HERE

Launch your tool game to the next level with Launch Tech USA! HERE

In this episode, Jeff welcomes back Fluffy Mexicanik. They discuss the realities of working as a dealership technician. Fluffy shares his reasons for leaving a dealership after nearly 13 years, stressing the importance of shop culture and the challenges of flat rate. Together, they talk about how labor times are set and the impact of dealership processes on technician efficiency.

Timestamps:
00:00 Efficient Transmission Repair Practices

15:01 Slashed Labor Times Impact Profit

30:38 "Service vs. Sales Priorities"

40:57 "Frustrations with Inefficient Procedures"

46:50 "Incentivized Pay vs. Flat Rate"

56:22 Reflecting on Expertise and Humility

01:12:39 "Uconnect Reliability vs. Durango Issues"

01:24:02 "Car Not Designed for Winter"

01:35:36 "Chuck's Truck Troubles Explained"

01:45:48 "Brake Jobs: Quality vs. Speed"

01:57:02 Defending Industry Workers’ Rights

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