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This week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensive services over cheaper, superficial options. They also touch on the increasing presence of female technicians and emphasize the importance of fostering a positive work environment amidst the industry's challenges. 

00:00 Tech could greatly improve scholastic learning systems.
04:25 Apprenticeship transitions from truck shop to automotive.
09:14 TikTok users discuss Canada's influence on trade.
11:13 International competency unit vs. higher education recognition
15:18 Improve mentorship and seek better training for advancement.
18:31 Struggling to understand new HD technology.
20:42 Feeling jilted when invested in mentees.
24:19 Industry conduct prompts frustration and disbelief.
30:09 Cars, knowledge, complexity, sales, tires, agreement.
32:52 Replace transmission fluid for better maintenance.
33:53 Nissan CVTs prone to problems, labor affected.
39:34 Starting business late, body's ability declining.
42:07 Daughter pretends not to know car basics.
46:54 Few women succeed in tech due to bias.
49:46 Toxicity in shop culture affects work efficiency.
50:38 TikTok series on navigating transactions positively.Trust, Certification, and Industry Issues

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In this episode, Jeff Compton is joined by Norm Gieselman, known as the "Mechanic of the Stars" on TikTok. Norm and Jeff have a conversation about the complexities of managing a car repair business, emphasizing the importance of prioritizing customer needs through effective intake questions. Norm also shares his experiences with resource constraints, focusing on quick jobs while building capacity for more complex repairs. Additionally, they discuss the growing knowledge gap between customers and technicians due to the increasing technology in modern cars. 

00:00 Discovering TikTok transformed my learning experience.

04:00 Friends engage, share challenges, and understand opinions naturally.

08:31 Business owner transitions to franchise for growth.

11:05 Got into HD due to car repair.

15:21 Contrasting attitudes towards vehicle technology in summary.

18:51 Debate on tire torque and overanalysis in automotive.

20:03 Complaining about high-end truckers and their rattle.

24:37 Transition from project management to business administration.

29:14 Qualifying customers, limitations, and concerns for acceptance.

32:25 Sent car to the tuner, unit malfunctioned, sat.

35:29 The Car part overheats, causing the insulation to melt.

38:06 Understanding leads to practical application and success.

42:10 Learning by observation and apprenticeship for mastery.

45:43 Mechanics diagnose and repair engine issues.

49:12 Consider leasing for fixed costs, not ownership.

50:01 Concerns about the longevity of modern vehicles' features.

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In this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing personal experiences that highlight their transformative impact. Lastly, Greg emphasizes unity within the automotive industry, advocating for open communication and collaboration to foster a positive work environment.

00:00 Growth from pump jockey to business owner.
07:59 Balancing life is crucial to avoiding burnout.
11:20 Parents sacrificed, work ethics changed, family dynamics changed.
17:04 Industry demands flexibility and impacts work-life balance.
25:28 Considering moving to be a pipe fitter.
28:28 The Car and fishing industry affects focus and patience.
32:58 Value time, collaboration, and business success.
39:12 Challenges dealing with shop dynamics and owner.
46:30 Emphasis on the importance of brand representation in the community.
47:56 Dealership culture change could solve service issues.
53:05 Skilled workers remain vital to transportation infrastructure.
01:01:39 Sacrifices made for equitable table discussions. Ethical.
01:04:42 Industry must prioritize adding security features to technology.
01:10:22 Using numbers and personal conversations to evaluate.
01:18:10 Starting a business, learning from conferences.
01:19:30 Spontaneous trip led to a valuable networking opportunity.

Check out Greg's Shop: https://www.buckleysautocare.com/

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In this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores the intricacies of budget racing and the importance of an efficient shop layout.

00:00 Monster Miata car show, LS engine, unique.
04:34 Autocross, ice racing led to chump car.
08:29 Realized the cost of racing tires is surprising.
09:54 Expensive racing involves $25,000 expenses.
14:31 Issues with camshafts and lifter failures.
16:24 The Last head was stripped down due to tight keepers.
21:52 The Backseat is useless for this car, consider removal.
25:57 Tool organization on the cart improves work efficiency.
27:44 High school followed by work and schooling.
31:25 Young lady Erin has family mechanics influence.
34:57 Using the phone to document workplace repairs.
39:26 Industry history of works but fuels anxiety.
41:37 Frustration over customers waiting in the shop.
45:21 Grateful for the podcast, overcoming struggles, and improved work.
48:31 Exciting plans for Asda's upcoming conversations.
51:36 Please comment, share, and subscribe to the podcast.

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In this episode, Jeff Compton is joined by Christopher Johnson, who talks about the complex challenges of pricing and efficiency in the automotive repair business. Christopher shares his experiences with demanding repairs, such as fixing harness issues in caravans and managing intermittent faults in Chrysler vehicles. Jeff discusses the physical toll of the job and both emphasize the importance of investing in quality tools and involving young people in hands-on work.

00:00 High mileage Trailblazer, but not essential vehicle.
03:37 Transmission lines leaking causing shifting problem.
06:36 Recurring plantar fasciitis causing severe leg pain.
11:47 Tool truck drivers provide valuable industry insight.
15:28 Endless argument resolved by personal commitment and convenience.
16:50 Joking about lights, cheap purchases, forgetful moments.
19:45 Young people need hands-on learning opportunities.
25:00 Paid for repair, found missing fuses.
27:32 Story about dealing with non-self-healing harnesses.
29:44 Offered $70-$80 for connector, but declined.
32:34 Navigating the fine line of pricing.
37:15 The Ontario government is rumored to enforce strict inspections.
39:11 Thick mud on the car, spare tire flat.
43:33 Tech waits for seal, another tech cuts exhaust.
46:27 Chrysler injectors causing fuel trim imbalance issue.
50:05 Seeking feedback, thanks for listening, see you soon.

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In this episode, Jeff Compton wraps up his time with Andrew Fischer. They discuss the challenges and opportunities within the automotive repair industry. Jeff acknowledges the importance of technicians advocating for better career opportunities while Andrew emphasizes the need for shops to provide value through training and honest conversations with clients. They'll also talk about the significance of positive mentorship, with both Jeff and Andrew reflecting on their personal experiences and the impact of good guides in shaping careers. 

00:00 Montgomery Gentry song, tattoos, scars, conversation.
04:16 Jeff and his sons became family to me.
08:44 Met S2 and S3, got job offer.
11:59 Super dad cape emerges during son's depression.
12:57 Instructors impact lives and change futures.
16:48 Struggling with mentors, finding humor in adversity.
19:54 Encouraging self-learning and independence as a mentor.
23:53 Fighting misinformation in industry is crucial.
27:46 Learning from bad experiences shapes future actions.
31:13 Fostering dialogue to improve understanding and implementation.
33:54 Struggle with money and chaos requires better leadership.
37:12 Increased focus on self-worth and value.
38:45 Realizing high repair costs impacts competitive pricing.
44:40 Frustration over misdiagnosis and wasted money.
47:23 Honesty, retainer fees, and training are crucial for shops.
51:14 No fuel leak, just running rich, peace.
53:06 Personal growth, evolving, industry shift, positive mindset.
57:31 Challenges of communication and understanding in tech.
58:15 Tech, not owner, avoids bias, an important perspective.

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Today Andrew Fischer shares what shaped his career path, including family health issues and rebellious teenage years. Jeff and Andrew discuss coping mechanisms and how important accountability is in overcoming personal struggles. Andrew also highlights his journey from feeling burnt out at a GM dealership to finding renewed motivation at the Super Saturday event, emphasizing the value of mentorship and networking in the industry.

06:31 Passionate about cars and skilled with machines.
07:45 Teenage trouble moved back with Grandpa.
10:34 Employers acknowledge both brilliance and mistakes.
14:43 Sometimes I overthink and make mistakes.
19:43 Learning transmissions, inspired by Brandon Stackler.
20:25 Attending event in Chicago after career burnout.
24:12 New teacher feels pressure, not at fault.
26:56 Struggled with teens, and job loss during the pandemic.
30:25 Learning to support without being consumed emotionally.
34:15 Overcoming past, proud, grateful for friendships.
36:57 Prefers solitude but values accountability and support.
41:17 Jaded Mechanic podcast: part two next week

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In this episode, Jeff Compton continues his discussion with David Carrol, diving into the pressures faced by automotive technicians to obsess over their work. David emphasizes the unrealistic expectation for technicians to diagnose issues perfectly every time, advocating instead for a healthy work-life balance. Additionally, they discuss the frustrations of transitioning traditional family businesses to newer, more efficient methods, drawing on David's own experiences with the challenges and successes of implementing change. 

00:00 Adversity led to strategic business improvements.
06:20 Offered advice based on shared experiences.
12:48 Discussion about vehicle inspection and maintenance issues.
19:36 Over-promised, struggling to guide and mentor.
23:32 Balancing work and family life is challenging.
26:41 Challenges of being a diagnostic technician.
32:02 Despite challenges, achieved great success but then slowed.
37:56 Leaving allowed strong finish, seeking motivated helper.
43:30 Struggling to find qualified workers with tools.
48:02 Start with basic tools, and build your own.
56:30 Need money to solve technician shortage problems.
59:33 Thank you for your valuable time and insights.

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Jeff Compton and David Carrol discuss Ford's improvements in labor coverage for warranty claims and highlight the necessity of diagnostic fees for maintaining a transparent and sustainable business. Jeff emphasizes the importance of using proper parts and dealing with the frustrations of balancing cost and quality for customers. They also stress the value of honesty and transparency in the diagnostic process, ensuring customers understand and are comfortable with the services provided. 

00:00 Reluctant to pay for professional service.
03:29 Small family-owned shop in La Plata, Maryland.
07:48 Confusion about expensive car repairs and popularity.
09:37 Relies on Brian Pollock for diesel expertise.
14:55 Maintaining customer satisfaction and upholding reputation.
17:52 Customers value smooth, professional, and transparent service.
19:41 Documentation is crucial for demonstrating repair value to customers.
22:30 Learning to build value for services provided.
27:32 Disagreement over customer billing and inspection process.
28:46 Honesty about diagnostic fees leads to success.
33:00 Considering fixing the truck again without customer interaction.
36:32 Reluctant about paying for professional services.
40:03 A Friend helped me get a job at a dealership.
41:38 Frustration over flat rate and pay bump.
45:31 An Overwhelming work schedule led to a self-employment decision.
47:27 Striving for quality, led to overwork and burnout.
52:16 Watch how I post in online forums.
55:51 Job offer negotiation with flexible work schedule.
57:44 Follow successful techs and start your own.

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In this episode, Jeff Compton and Codey Taggart wrap up their conversation. Codey shares his journey from mobile car repairs to opening his own shop. Codey emphasizes the importance of having competent diagnostic technicians to maintain a shop's reputation and success. Jeff and Codey discuss the need to portray automotive technicians as clean-cut professionals and address the challenges posed by non-technical individuals in leadership roles. 

00:00 Being let go for speaking up at work.
06:21 Technicians should demand respect and professionalism.
08:01 Frustrations with the workload, diag issues, and tasks.
12:49 Diagnostic tech is crucial for the shop's reputation.
17:00 Exciting work in electronics needs broader visibility.
18:05 Uncertain if I shared the video and the importance of the image.
22:29 Worked on mobile mechanics out of necessity.
27:06 Profitable repairs on caravan airbag and evap.
28:32 Trucking industry boss known for electrical expertise.
32:03 The Service writer questioned my diagnosis, leading to conflict.
36:33 Frustration with lack of opportunities for technicians.
39:07 New owners discovering valuable information and support.
44:24 Please share, subscribe, and join us weekly.

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