Remarkable Results Radio Podcast

By Carm Capriotto, AAPBusiness Leisure Automotive Marketing Management

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Typical duration
37 min
per episode

Based on Podcast App listening data

Remarkable Results Radio Podcast episodes

October 24Why Electrical Fundamentals, Service Information, and Technician Training Matter [THA 508]
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
Watch Full Video Episode
Recorded at ASTA 2026, veteran industry trainers G Truglia and Eric Ziegler challenge the industry to rethink diagnostic habits, technical education, and the responsibility of ensuring every vehicle leaves the shop safely.
From voltage drop testing and properly loading circuits to interpreting diagnostic results, G and Eric explain why scan tools and shortcuts cannot replace a solid understanding of how systems actually work. They also confront a growing concern: Are specialists following current OE service information, or relying on procedures they've used for decades?
Through practical examples, candid opinions, and plenty of humor, G and Eric reinforce an important message: Professionalism in auto repair requires continuous learning, diagnostic discipline, and a commitment to doing the job right.
What You'll Learn:
Why electrical fundamentals, including voltage drop testing and circuit loading, are essential to accurate diagnostics.
How relying on scan tools, assumptions, and diagnostic shortcuts can lead to misdiagnosis and unnecessary repairs.
Why current OE service information must guide repair procedures, even when those procedures differ from past practices.
How improper brake service and overlooked ADAS calibration requirements can create vehicle safety concerns.
Why hands-on technical training builds deeper understanding and stronger diagnostic confidence.
How shop owners can improve their return on training investments by having specialists share what they learn.
Why sending multiple team members to training can strengthen knowledge retention and collaboration.
How continuing education, accountability, and professional standards contribute to safer, more accurate repairs.
The best specialists combine diagnostic knowledge with manufacturer procedures and hands-on training to deliver accurate repairs, protect their clients, and uphold the professionalism of the auto repair industry.
Eric Ziegler, EZ Tech Mentors. Eric’s previous episodes HERE.
G Jerry Truglia, Dorman Training, Listen to G Jerry Truglia’s other episodes HERE.
ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:
Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
Business by the Numberswith CPA Hunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Coach Chris Cotton https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O’Neill: https://craigoneill.captivate.fm
53 min
October 23Why Electrical Fundamentals, Service Information, and Technician Training Matter [THA 508]
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
Watch Full Video Episode
Recorded at ASTA 2026, veteran industry trainers G Truglia and Eric Ziegler challenge the industry to rethink diagnostic habits, technical education, and the responsibility of ensuring every vehicle leaves the shop safely.
From voltage drop testing and properly loading circuits to interpreting diagnostic results, G and Eric explain why scan tools and shortcuts cannot replace a solid understanding of how systems actually work. They also confront a growing concern: Are specialists following current OE service information, or relying on procedures they've used for decades?
Through practical examples, candid opinions, and plenty of humor, G and Eric reinforce an important message: Professionalism in auto repair requires continuous learning, diagnostic discipline, and a commitment to doing the job right.
What You'll Learn:
Why electrical fundamentals, including voltage drop testing and circuit loading, are essential to accurate diagnostics.
How relying on scan tools, assumptions, and diagnostic shortcuts can lead to misdiagnosis and unnecessary repairs.
Why current OE service information must guide repair procedures, even when those procedures differ from past practices.
How improper brake service and overlooked ADAS calibration requirements can create vehicle safety concerns.
Why hands-on technical training builds deeper understanding and stronger diagnostic confidence.
How shop owners can improve their return on training investments by having specialists share what they learn.
Why sending multiple team members to training can strengthen knowledge retention and collaboration.
How continuing education, accountability, and professional standards contribute to safer, more accurate repairs.
The best specialists combine diagnostic knowledge with manufacturer procedures and hands-on training to deliver accurate repairs, protect their clients, and uphold the professionalism of the auto repair industry.
Eric Ziegler, EZ Tech Mentors. Eric’s previous episodes HERE.
G Jerry Truglia, Dorman Training, Listen to G Jerry Truglia’s other episodes HERE.
ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:
Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
Business by the Numberswith CPA Hunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Coach Chris Cotton https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O’Neill: https://craigoneill.captivate.fm
53 min
October 20Shop Succession Without Retirement: How Three Employees Became Owners [RR 1114]
Watch Full Video Episode
What if your succession plan could give you more freedom, reward your best employees, and secure the future of your auto repair business without requiring you to retire?
Andy Bizub, owner of Midwest Performance Cars, shares how he transitioned 75% ownership of his three-location business to three key employees while retaining a 25% stake. Three years later, the buyout is complete, his partners are leading daily operations, and Andy continues to mentor the team while living hundreds of miles away.
Andy explains how he identified future owners within his organization, including a technician who started as a porter, and why complementary leadership skills mattered as much as financial considerations. He also shares how the partners financed their ownership through business profits, the importance of transparency, and how he learned to step back without giving up his influence.
What You'll Learn:
How three employees became 25% owners alongside Andy through a structured, three-year buyout.
Why succession planning should begin with identifying and developing potential leaders within your business.
How seller financing and business profits helped make employee ownership attainable.
Why complementary skills, shared values, and leaving egos behind are essential to successful partnerships.
How financial transparency prepared employees to think and make decisions like owners.
Why mentoring future owners means giving them the authority to lead, make decisions, and learn.
How Andy maintains oversight and supports his partners without being involved in daily shop operations.
Succession doesn't have to mean selling everything and walking away. By investing in the right people, building a fair ownership structure, and developing leaders who can carry the business forward, shop owners can create a lasting legacy while gaining the freedom to enjoy the next chapter of their lives.
Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE.
Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/
Connect with the Podcast:
Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
Website:https://remarkableresults.biz/
YouTube:https://www.youtube.com/carmcapriotto
Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
Books Page:https://remarkableresults.biz/books
Our Classroom Page:https://remarkableresults.biz/classroom
Episode Collections:https://remarkableresults.biz/collections
Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
Business by the NumberswithHunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Chris Cotton: https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O'Neill: https://craigoneill.captivate.fm
40 min
October 16From Technician to Shop Owner: The Challenges You Never Saw Coming [THA 507]
Watch Full Video Episode
You can be great at diagnosing vehicles and still struggle to make money owning an auto repair shop. What does it take to make the transition from skilled technician to successful business owner?
At the ASTA Expo 2026 in Raleigh, NC, Rick White, founder of 180BIZ, reconnects with Dan Hensel, owner of Amton Auto and Truck Repair, to reflect on nearly 30 years of mentorship, hard lessons, and professional growth. Along the way, Rick and Dan explore the value of honest feedback, the discomfort that comes with personal growth, and why accepting guidance can be one of the smartest decisions a shop owner makes.
What You'll Learn:
The unexpected business responsibilities that challenge even the most accomplished technicians when they become shop owners.
How a mentor or coach can provide accountability, challenge assumptions, and help an owner recognize opportunities for improvement.
Why hiring an experienced, highly skilled technician may be a better financial decision than choosing someone simply because they cost less.
How adapting your communication to different customer personalities can strengthen relationships and increase sales.
How effective leadership and consistent systems can create a more sustainable business without simply demanding longer hours.
Knowing how to repair vehicles can launch a career and even open the doors to your own shop. Building a profitable business takes a different kind of education. Dan's experience demonstrates the importance of financial discipline, leadership development, and having the courage to seek advice when your existing approach isn't working. Sometimes the knowledge that makes the biggest difference comes from someone willing to challenge you to think differently.
Dan Hensel, Co-owner of Amton Auto and Truck, Tonawanda, NY
Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. [email protected]
ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:
Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
Business by the Numberswith CPA Hunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Coach Chris Cotton https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O’Neill: https://craigoneill.captivate.fm
48 min
October 13Authenticity Is Your Shop’s Best Marketing Strategy [RR 1113]
Watch Full Video Episode
What makes your auto repair shop memorable, and are you sharing that story with your customers?
Recorded at ASTA 2026 in Raleigh, NC, Melissa “Birdie” Patterson, founder of Bird's iSocial, explores why authentic marketing begins with the people, personality, and culture that make every auto repair shop unique. From a memorable “shop chicken” to customer pet photos, community involvement, and even dad jokes, Birdie shares how everyday experiences can become powerful marketing opportunities.
What You'll Learn
(00:00:00) Intro
(00:04:30) The Power of Connection: Amazing Women in Automotive
(00:12:00) What's Your Shop Chicken? Finding Your Unique Story
(00:17:00) Birdie's Journey Into Auto Repair
(00:20:00) Organic Search and AI: Connecting With Customers Online
(00:26:00) Authentic Marketing: Turning Shop Culture Into Content
(00:30:00) Working ON Your Business: Leadership, Systems, and Coaching
(00:35:00) Investing in Yourself: Personal Growth and Business Freedom
Authentic marketing starts inside your business, with your people, your culture, your community, and the experiences customers remember. When you combine that authenticity with intentional marketing, strong leadership, and a commitment to growth, you're not just promoting your shop. You're building relationships, trust, and a business people want to support.
Your shop already has a story. Make sure your customers get to hear it.
Melissa 'Birdie' Patterson, Bird's iSocial and Growing Shops: https://www.birdsisocial.com/
ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo
Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/
Connect with the Podcast:
Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
Website:https://remarkableresults.biz/
YouTube:https://www.youtube.com/carmcapriotto
Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
Books Page:https://remarkableresults.biz/books
Our Classroom Page:https://remarkableresults.biz/classroom
Episode Collections:https://remarkableresults.biz/collections
Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
Business by the NumberswithHunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Chris Cotton: https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O'Neill: https://craigoneill.captivate.fm
38 min
October 09The Human Side of Auto Repair: Emotional Intelligence, Mentorship, and Leadership [THA 506]
Watch Full Video Episode
We're great at fixing cars. But how good are we at understanding and communicating with people?
Matt Fanslow, host of Automotive Field Theory, and Margaret Light, Licensed Marriage and Family Therapist at Equilibrium Therapy Services, explore the human side of auto repair, focusing on emotional intelligence, effective communication, mentorship, and the leadership skills needed to build healthier shop cultures.
Recorded at ASTA 2026 in Raleigh, this conversation challenges traditional attitudes about workplace emotions and communication. Discover how developing emotional intelligence, understanding different perspectives, and replacing quick reactions with thoughtful responses can strengthen relationships, improve mentorship, and help leaders create a more supportive auto repair industry.
What You'll Learn
The Field of Fixers: Why auto repair professionals naturally jump into problem-solving mode and how that instinct can prevent meaningful communication and human connection.
Listening Before Fixing: Why effective communication begins with understanding, not immediately offering solutions, and how slowing down and asking thoughtful questions builds trust.
Emotional Intelligence in the Shop: How recognizing emotions, managing personal reactions, and understanding the feelings of others can improve everyday interactions and workplace relationships.
Communication vs. Connection: Why talking to someone isn't necessarily connecting with them, and how empathy, active listening, and genuine curiosity create stronger relationships.
Moving Beyond Tough Love: Why shame-based management and the traditional "grow thicker skin" mentality can undermine trust, discourage open communication, and weaken shop culture.
The Power of Mentorship: How emotional awareness, constructive feedback, and genuine mentorship build confidence, competence, resilience, and stronger relationships between experienced professionals and the next generation.
Leading the Next Generation: Why understanding Gen Z's perspectives, values, and communication expectations can help leaders develop and retain future specialists.
Great shop leadership goes beyond managing production, measuring performance, and solving technical challenges. It requires emotional intelligence, intentional communication, and the ability to understand people before attempting to solve their problems.
The auto repair industry has invested heavily in teaching people how to fix vehicles. It's time to give equal attention to helping them communicate, connect, mentor, and lead. Because building a remarkable shop starts with building remarkable people.
Automotive Field Theory with Matt Fanslow https://mattfanslow.captivate.fm/
Margaret Light is a Licensed Marriage and Family Therapist and the president of Equilibrium Therapy Services, serving clients in Minnesota and Wisconsin. She helps individuals and couples build better relational toolkits, identify blind spots, and replace reactivity with effective communication. https://www.equilibriumtherapyservices.org/
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:
Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
Business by the Numberswith CPA Hunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Coach Chris Cotton https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O’Neill: https://craigoneill.captivate.fm
54 min
October 06AAPEX 2026: What to See, Learn, and Experience [RR 1112]
Watch Full Video Episode
What should be on your must-see list at AAPEX 2026?
Mark Bogdansky, Vice President of Meetings and Events at the Auto Care Association, shares what attendees can expect from a redesigned AAPEX 2026 experience, including a new home for Joe’s Garage, a more focused education schedule, expanded hands-on experiences, networking opportunities, competitions, special guests, and plenty of surprises.
One of the biggest changes is designed to help attendees get more from both education and the show floor. Paid training will take place in the morning, leaving afternoons open to explore exhibits, build relationships, discover new products, and experience everything AAPEX has to offer. Joe’s Garage is also moving to Level 1, directly above the classroom training, making the transition from learning to hands-on exploration even easier.
What You’ll Learn
Why AAPEX redesigned the education schedule to give attendees more time on the show floor
What’s new at Joe’s Garage, including live vehicle training and expanded experiences
How to approach AAPEX with a plan and bring actionable ideas back to your business
What attendees will find at the AAPEX Forum, including Roadside Attractions, demonstrations, giveaways, and interactive experiences
How the expanded Student V8 Engine Competition is showcasing the next generation of automotive professionals
Opportunities to connect directly with manufacturers, industry leaders, exhibitors, and fellow automotive professionals
Special appearances and experiences featuring Coach K, Mark Wahlberg, Jimmie Johnson, Barry Sanders, Mia Hamm and more
Don’t just attend AAPEX. Have a plan to experience it. Choose your education before you arrive. Explore the show floor with purpose. Ask questions. Make connections. Discover what’s changing in the industry. And if you bring your team, challenge them to return with actionable ideas they can share and implement.
AAPEX 2026 isn't just about seeing what's new. It's an opportunity to learn, connect, experience, and bring something valuable back to your business.
AAPEX, November 3-5, 2026, The Venetian Expo and AAPEX Forum https://www.aapexshow.com/
Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/
Connect with the Podcast:
Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
Website:https://remarkableresults.biz/
YouTube:https://www.youtube.com/carmcapriotto
Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
Books Page:https://remarkableresults.biz/books
Our Classroom Page:https://remarkableresults.biz/classroom
Episode Collections:https://remarkableresults.biz/collections
Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
Business by the NumberswithHunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Chris Cotton: https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O'Neill: https://craigoneill.captivate.fm
24 min
October 02How to Turn Call Recordings Into Coaching, Conversions, and Customers [THA 505]
Watch Full Video Episode
What if the phone is ringing, but your team is unknowingly turning customers away?
David Boyd, owner of Call Inbound, and Rich Oppitz, Director of Operations at Telle Tire, overseeing 95 stores, explore how call recording and AI analysis can uncover missed opportunities at the service counter and turn everyday customer conversations into powerful coaching moments.
The challenge isn't always getting the phone to ring. It's understanding what happens after someone answers it.
Rich shares how Telle Tire discovered that service advisors weren't intentionally turning business away, but their language sometimes communicated “no” without actually saying the word. By establishing clear expectations, analyzing calls, and consistently coaching the team, their appointment capture score improved from approximately 58% to 72% in just three to four months.
What You’ll Learn
Why a car count problem may actually be a call conversion problem
How service advisors can unintentionally communicate “no” by focusing on what the shop can't do
Why communicating what you CAN do can change the customer conversation
How AI analysis can uncover coaching opportunities across thousands of calls
Why expectations need to be established before calls are graded
How “Champion Calls” and “Coachable Calls” create continuous learning
Why call reviews should be positioned as coaching, not punishment
How self-assessment can help service advisors recognize their own opportunities for improvement
Why empathy, courtesy, personalization, patience, tone, and follow-up matter to the customer experience
How a focused call review can become a valuable coaching conversation in only 5 to 7 minutes
Don't just record the call. Learn from it.
Call recordings give shop leaders the opportunity to replace assumptions with actual conversations. When those conversations become part of consistent coaching, the goal isn't to catch someone doing something wrong. It's to help the team communicate better, ask for the appointment, improve the customer experience, and convert more of the opportunities already coming into the shop.
Before spending more money making the phone ring, listen to what happens when it does.
Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/
David Boyd, CEO, Inbound, Listen to David's previous episodes HERE
Rich Oppits, Director of Operations at Telle Tire, 95 stores
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:
Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
Business by the Numberswith CPA Hunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Coach Chris Cotton https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O’Neill: https://craigoneill.captivate.fm
46 min
September 29Stop Losing Price Shoppers: Give Them a Price Range [RR 1111]
Watch Full Video Episode
What if the customer calling for a price isn’t someone to avoid, but an opportunity your shop has been trained to turn away?
Brian Walden, COO and co-founder of Mango Automotive, challenges one of the automotive repair industry’s longest-standing practices: don’t give prices over the phone.
Instead of putting up the familiar wall of, “We can’t give you a price until we see the vehicle,” Brian’s team does something different. They give the customer a price range, explain that the vehicle still needs to be inspected and the problem confirmed, and invite them into the shop.
The result? Brian says Mango Automotive doubled its phone conversion rate.
Today’s customers have access to more information than ever. They may have already searched the symptoms, pulled a trouble code, asked AI what might be wrong, and researched what the repair could cost before they ever call your shop. Rather than dismissing that research, Brian believes shops can meet customers where they are and use transparency to build trust.
What You’ll Learn
Why the traditional “we don’t give prices over the phone” response can create an immediate barrier
How Mango Automotive uses AI to generate price ranges in seconds
Why the word “range” changes the conversation with a price shopper
How to give a price range without promising an exact repair price before inspecting the vehicle
How meeting customers in their “comfort zone” can build trust
Why Mango Automotive’s phone conversion rate doubled after changing its pricing strategy
How price ranges can give service advisors more confidence on the phone
Why every incoming phone call should be viewed as a valuable opportunity
How AI call analysis, transcripts, dashboards, and weekly coaching help improve advisor performance
Why Brian views AI as a “flashlight” that exposes where your strategy and communication are breaking down
The bigger lesson goes beyond pricing: don’t waste the opportunities already calling your shop. Every phone call represents marketing dollars already spent, a potential relationship, and potentially an entire repair order. Instead of building another wall between the customer and your business, ask whether there is a better way to help them take the next step.
Brian Walden, COO and co-founder of Mango Automotive
Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/
Connect with the Podcast:
Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
Website:https://remarkableresults.biz/
YouTube:https://www.youtube.com/carmcapriotto
Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
Books Page:https://remarkableresults.biz/books
Our Classroom Page:https://remarkableresults.biz/classroom
Episode Collections:https://remarkableresults.biz/collections
Buy Me a Coffee:https://www.buymeacoffee.com/carm
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
Business by the NumberswithHunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Chris Cotton: https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O'Neill: https://craigoneill.captivate.fm
40 min
September 25Work Together, Thrive Together, Build a Business You Can Sell [THA 504]
Watch Full Video Episode
What does it take to work alongside someone you love, thrive through the pressures of business ownership, and ultimately build a company that can succeed without you?
Amy Castro and Kit Lindsay share a story that goes far beyond the challenges of working together as a couple. It’s about communication, boundaries, complementary strengths, succession, and building a business valuable enough to eventually pass into someone else’s hands.
What You’ll Learn
How couples and family members can successfully work together in business
Why complementary strengths can become a competitive advantage
How clear boundaries help separate business conversations from personal relationships
Why assumptions can become one of the biggest communication problems
How Kit identified and developed an internal successor
The importance of Kit’s “3 A’s”: Attitude, Aptitude, and Ambition
Why succession requires owners to mentor future leaders and give them room to lead
How letting go of ego becomes part of a successful transition
Why building a business that can continue without you creates options for your future
Kit operated Lindsay Transmissions for 37 years before selling it to Cody, an employee who originally joined the shop at age 16 sweeping floors. After Cody expressed interest in ownership, they created a plan to develop his business skills and prepare him for the transition. Kit ultimately carried the note, and Cody paid off the business in four years.
A successful family business isn't simply about working together. It's about learning how to thrive together while building something that can eventually succeed without you.
Amy and Kit show how communication, boundaries, complementary strengths, mentorship, and the willingness to let go can help turn a family business into something worth passing on.
Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:
Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Visit the Website:https://remarkableresults.biz/
Subscribe on YouTube:https://www.youtube.com/carmcapriotto
Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
Join our Insider List:https://remarkableresults.biz/insider
All books mentioned on our podcasts:https://remarkableresults.biz/books
Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
Buy Me a Coffee:https://www.buymeacoffee.com/carm
Special episode collections:https://remarkableresults.biz/collections
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
Business by the Numberswith CPA Hunt Demarest: https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcastwith Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitzwith Coach Chris Cotton https://chriscotton.captivate.fm/
Speak Up! Effective Communicationwith Craig O’Neill: https://craigoneill.captivate.fm
47 min

About Remarkable Results Radio Podcast

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Ever wonder what differentiates successful businesses, especially in the professional automotive repair industry? Continuing education focused on great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success.