Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

Episode summary

Matt Fanslow pulls a lesson from an unexpected place: a Parkway Drive studio story involving Killswitch Engage’s Adam D. The band tried to force a new sound—clean vocals mixed with screams—and it just wasn’t working. The fix? Stop trying to be a different band and lean into what already fits.

Matt ties that directly into shop life: not every shop needs to work on every vehicle type or take every job, and not every person needs to be great at every kind of work. Whether it’s building around strong mechanical specialists, strong technical specialists, or choosing a narrower service lane, specializing on purpose can be the difference between surviving and thriving.

What you’ll hear in this episode

1. Why the “do everything” mindset can quietly punish shops (and people)
2. A real example of pivoting back to core strengths (and winning bigger because of it)
3. The difference between mechanical specialists and technical specialists—and why both are hard to find
4. Why “I can buy the tools” doesn’t automatically equal “we can do the work well”
5. Checking ego at the door: success doesn’t require being everything to everyone
6. A nod to “reverse benchmarking”: build your identity around what others don’t do well

Key takeaways (shop + career)

1. Specialization isn’t weakness. It can be the most rational way to deliver consistent quality.
2. Tools and information don’t replace capability. They support it—if the people and processes are there.
3. Staffing reality matters. If you don’t have the right mechanical specialist or technical specialist, forcing the work in-house can be painful.
4. You can evolve later. Being “not that shop” today doesn’t mean “never”—it can mean “not yet.”
5. Identity beats imitation. Trying to match someone else’s “genre” can pull you away from what you’re actually great at.

Bands / people / references mentioned

1. Parkway Drive (story + recommendation)
2. Killswitch Engage (Matt’s favorite band)
3. Adam D (KSE) and his influence in the studio moment
4. Howard Jones / Jesse Leach (KSE vocalist history)
5. Slipknot (clean vs scream evolution reference)
6. Tour mentions: Summer of Loud (as described), plus bands like The Devil Wears Prada, I Prevail, Beartooth (as mentioned)
7. Sports analogy: Tampa Bay Buccaneers run-heavy approach (and leaning into strengths)

Quoteable moments

“We are the diamonds that choose to stay coal.”

“Maybe we’re not the shop to do everything.”

“I can buy all these tools… but maybe my personnel…”

“Sometimes drilling down and focusing on what we’re really good at is the better move.”

“Reverse benchmarking… build around what everyone else doesn’t do very well.”

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: [email protected]
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

Matt digs into listener-submitted questions—starting with a deceptively simple one that “freaks him out”: what’s the most misunderstood concept in auto repair? From there, the episode becomes a guided tour through the gray area between knowing what’s true and knowing what’s useful.

He revisits a frequent offender in the misinformation world: catalytic converter diagnostics, particularly the old “switch rate” concept, and why it’s fundamentally flawed, even when it appears convincing on a scan tool. From there, Matt zooms out into bigger “how-the-universe-works” territory—magnetism, electric fields, and why some of the most fascinating truths about energy flow will probably never help you fix a car (but are still worth thinking about).

The back half of the episode shifts into personal updates (family health), a few fun holiday questions (favorite Christmas movies), an unexpectedly intense movie rant (Thor’s Endgame arc), and a grounded-but-honest take on the future of EVs and hybrids.

Topics Covered

1. The hardest balance in teaching and learning: accuracy vs. applicability
2. Why most misinformation in training/resources is usually unintentional
3. Catalytic converter misconceptions:
4. Why “post-cat O2 switch rate” is a bad diagnostic foundation
5. Why scan tool graphs can mislead you even when they “look right”
6. What really matters before condemning a converter (fuel control, exhaust leaks, sensor accuracy, updates, airflow modeling inputs)
7. Why OEM catalyst monitoring relies on oxygen storage capacity (OSC)—and why it’s not the same as true conversion efficiency
8. A brief detour into physics for the curious:
9. Magnetism as an effect tied to moving charge (and why special relativity can explain part of it)
10. The “energy comes from the field” idea—and why it’s fascinating even if it doesn’t help bay work
11. EGR follow-up: throttling losses, flame speed, and thermal efficiency
12. Personal Q&A: updates on Matt’s dad’s recovery and implanted defibrillator; Danielle’s long recovery arc
13. Holiday lightning round: favorite Christmas movies
14. Movie plot that frustrates Matt most: Thor from Ragnarok → Endgame (and why “Fat Thor” was mishandled)
15. EV future: energy density limits, why hybrids may remain the practical middle ground, and where hydrogen might fit

Key Takeaways

1. “What looks true” on a scan tool isn’t always what the monitor is actually judging.
2. Catalyst diagnostics are more systems-based than waveform-based. The goal is ensuring the ECM has clean inputs to make its call—then trusting the algorithm.
3. Some misconceptions don’t break repairs—they break understanding, which matters when you’re teaching, troubleshooting weird edge cases, or trying not to spread bad mental models.
4. The most interesting truths (physics, cognition, human behavior) can be “non-bay-useful”… and still worth exploring.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: [email protected]
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

In this episode, Matt shares a post he wrote after seeing yet another wave of “Who’s the most affordable?” questions in a local community group. He breaks down the hidden cost of chasing the lowest price, explains the local multiplier effect, and uses behavioral economics and game theory to show why short-term savings can create long-term pain—especially in auto repair. Matt also makes the case for educating employees on how small businesses really work, why ethical profit matters, and how small choices can preserve local options for your future self.

Key themes

1. Why “most affordable” has become the default question in local recommendation threads
2. The idea that every purchase has two prices: the invoice amount and the impact on the local system
3. Local businesses as a “local multiplier”: wages, suppliers, sponsorships, taxes, and reinvestment staying nearby
4. The trap of short-term savings: hyperbolic discounting, loss leaders, and loss aversion
5. Auto repair reality check: low prices can shift costs into warranty travel, time loss, and future headaches
6. Game theory framing: a repeated prisoner’s dilemma—individual “defections” (price-chasing) add up to fewer local options
7. The skilled-trade value problem: cars depreciate while homes/buildings appreciate, shaping perceived worth of the work
8. “Profits aren’t evil”: ethical profit as doing what you said you’d do, for what you said you’d do it for
9. The case for educating employees on business economics so they understand pricing, margins, and sustainability
10. Practical compassion: offering to cover card swipe fees and understanding why local goods can cost more

Memorable lines

1. “Every purchase has two prices: the number on the invoice, and the impact on the system you live inside.”
2. “The long-term consequences are invisible… until they’re painful and hard to reverse.”
3. “Time—by far our most valuable asset.”
4. “Residents and local businesses behave a lot like a repeated prisoner’s dilemma.”
5. “Profits aren’t evil. I believe in ethical profit.”

Audience takeaway

If you always optimize for the cheapest option, you may “win” today but collectively lose tomorrow: fewer trusted local providers, fewer skilled jobs, and less community resilience—especially in specialized services like auto repair.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: [email protected]
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

In this episode, Matt shares a personal Thanksgiving story that turned into a real medical emergency. A long-time family friend suddenly becomes unresponsive at the dinner table, and Matt walks through the moment he had to decide whether to act, despite not being “formally” current on CPR.

He talks candidly about what it felt like to drag her to the floor, check for breathing, make the call to start chest compressions, hear ribs crack—and then watch her come back. From there, he connects the experience to life in an automotive shop: CPR and first-aid readiness, AEDs, fire extinguishers, panic, freezing, and why “somebody will know what to do” is not a plan.

It’s a conversation about preparedness, stress, and how our greatest weapon really is the thought we choose when everything suddenly goes sideways.

Episode Highlights

Opening with the quote: “Our greatest weapon against stress is our ability to choose one thought over another.”

Matt fighting a cold and joking about his “Nat King Cole” voice.

Thanksgiving at his parents’ house: Family and close friends gathered, including a 75-year-old family friend (“Jane”) who’s been part of the family’s holidays for years.

1. Jane says she’s really dizzy; Matt gets up to escort her to the living room.
2. Her chin suddenly drops to her chest, she becomes unresponsive, cold, and clammy.
3. The decision point:
4. Matt checks for airway, tries to feel for a pulse, listens for breathing—only hears gurgling.
5. Admits he doesn’t fully trust his own ability to feel a pulse with his heart pounding.
6. The mental calculus: If you can’t be sure, what else is there to do but chest compressions?

Starting chest compressions:

1. Dragging her to the floor and focusing completely on her while the rest of the room “disappears.”
2. Locking his elbows, using the beat of “Stayin’ Alive” as a guide.
3. First compression: feeling and hearing the sternum/ribs crack—and taking that as feedback that he’s at the right depth.
4. Before the second compression, her eyes fly open and she lets out a sound.

The immediate emotional whiplash:

1. First feeling isn’t relief, but anger and self-doubt: “Did I just overreact?” “Did I crack her ribs for nothing?” “Was this some dramatic hero move I didn’t need to make?”
2. Reorienting to the reality that she was unresponsive and now is awake, talking, and oriented.

EMS arrives:

1. Very low blood pressure at the house (around 70/40).
2. Hooked up to a 4-lead, showing atrial fibrillation with PVCs.
3. Matt nerds out on the waveforms and explains AFib and PVCs in plain terms.
4. EMTs jokingly ask if he’s a doctor because of how well he reads the traces.

Later imaging reveals:

1. A cracked or stress-fractured sternum from compressions.
2. Multiple blood clots in her lungs.
3. The doctor tells her that sternum fractures are common with CPR and adds:
4. Don’t be mad at him — he saved your life.
5. For Matt, the key relief is not the “hero” label, but confirmation that he did the right thing by acting.

Connecting it back to shops and real life:

1. Afterward, Matt starts calling around trying to set up CPR and first-aid training.
2. Hard question: if he drops at the shop, who’s going to act?
3. Extending the concern beyond employees: what about customers?
4. Preparedness checklist for shops:
5. Is there an AED on-site, and does anyone actually know how to use it?
6. Has anyone at the shop had recent CPR and first-aid training?
7. Do people know how to use a fire extinguisher under stress?
8. Not just “I’ve seen it on TV,” but in a realistic scenario.
9. Human behavior under stress:
10. Real panic is often freezing or fawning, not running in circles screaming.
11. Most people don’t know how they’ll react until they’re already in it.
12. “Common sense” isn’t common—if you know what to do, it’s probably because someone taught you.

Choosing thoughts under stress:

1. Remembering the old acronym STOP: Stop, Think, Observe, Proceed.
2. The balance between not rushing blindly and not freezing.
3. Training and preparation as a way to “stack the odds” toward rational action.
4. Parallels and timing: The eerie similarity to his brother performing CPR on their dad almost two years earlier.
5. Wondering if bodies “let go” when they finally feel safe around family or in familiar places.

Closing thoughts:

1. Not every story ends as well as this one did, but training can turn tragedies into survivable events—or reduce the damage.
2. Sometimes doing the right thing feels awful in the moment, but it’s still the right thing.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today!

Contact Information

1. Email Matt: [email protected]
2. Diagnosing the Aftermarket A - Z YouTube Channel
3. Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

In this episode, Matt uses The Matrix—especially the line “there is no spoon”—as a metaphor for the invisible cages we build in our own minds. He connects the film to social constructs, substance use disorder, self-limiting beliefs, and the hard, messy reality of change.

Matt unpacks what it really means to “take the red pill”: leaving the comfort of your personal matrix, enduring an initial season of discomfort or even suffering, and slowly rebuilding your ability to cope, grow, and demand better—from yourself, your relationships, and your career.

Key Topics Covered

“There is no spoon” and social constructs

• The Matrix as a metaphor for our personal belief systems, not just a sci-fi simulation.
• How ideas like “I can’t,” “they won’t let me,” and “this is just how it is” form our own private matrix.
• Money as a clear example of a social construct: it only works because we all agree it has value.

Substance use disorder & the red/blue pill choice

• Reframing the Matrix pods and simulation as a stand-in for addiction and coping mechanisms.
• Drugs (or other coping tools) as a “cure” that works incredibly well… until the bill comes due.
• The “red pill” as the decision to leave a destructive coping mechanism and face reality.
• Why life often gets worse at first when someone chooses recovery—gray, flat, painful—before it gets better.

Atrophy, discomfort, and rebuilding capacity

• Neo’s physical atrophy as a metaphor for emotional and coping atrophy after long-term use.
• Many people aren’t using to “get high” anymore—they’re using just to feel normal.
• Relearning how to feel feelings at full intensity without a chemical buffer.

Self-imposed limits and hidden capacity

• The Matrix training scenes: bending the rules as a metaphor for challenging self-imposed limits.
• The “70% wall” idea from Navy SEAL training—quitting when there’s still gas left in the tank.
• How often we defeat ourselves before we even truly try.

The Kung Fu (David Carradine) lesson

• Flashback scene with the “acid pool” that turns out to be water.
• Believing in the danger so completely that you fail before you start.
• How often we do the same thing with exams, careers, and life decisions.

Technicians, tests, and career ceilings

• “I’ll never pass A6” / “I’ll never get that cert” as a self-fulfilling prophecy.
• Questioning whether your limits are real, or chosen.
• Practical self-inquiry: What can I do to change this belief? What actions can I take?

Relationships, work, and what we tolerate

• Staying in unhealthy relationships (romantic, friends, employers, clients) because “this is the best I can do.”
• Starting with your own role: being a better spouse, friend, or employee and expecting better treatment in return.
• The trap where employers say, “If they acted like good employees, I’d treat them well,” and employees say, “If they treated me well, I’d act like a good employee”—and nothing changes.

Dutch Silverstein’s perspective

• It’s important to treat people the way you want to be treated.
• But for sure: never treat someone the way you don’t want to be treated.

Taking the red pill in real life

• The “red pill” as a choice, not a daily supplement.
• Expecting the initial result of that choice to feel worse before it feels better.
• Trading “struggle a little now” to avoid “struggle a lot later.”
• Asking: What does your matrix look like? What rules can you bend—or break?

Pull Quotes

• “What if the Matrix is nothing more than our own personal social construct?”
• “Drugs are a cure. They work really, really well—there’s just a severe price to pay.”
• “Many of us are hitting the wall long before we actually hit the wall.”
• “How many times do we have ourselves beat before we even give an honest effort?”
• “The Matrix is the cage you’ve built for yourself—and you might need to take the red pill to get out of it.”

Mentions & Shout-Outs

Movies & Shows:

• The Matrix
• Kung Fu (with David Carradine)

People & Ideas:

• Dutch Silverstein and his take on how we treat others.
• ASE testing (A6 electrical and beyond).
• Navy SEAL training “wall” analogy.
• Automotive Repair Podcast Network Shows:
• A show featuring Craig O’Neill (don’t tell him Matt said anything nice).
• Business by the Numbers with Hunt Demarest.
• Marketing content with Brian and Kim Walker.
• The Weekly Blitz with Chris Cotton.

Connect with Matt

Email: [email protected]

Facebook Messenger / DMs: Matt Fanslow

Call to Action:

Ask yourself: What does my matrix look like?

Where are you bending spoons, and where are you still convinced the acid is real? And if you know you’re in a matrix—what’s your next “red pill” choice?

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

In this episode, Matt takes a relationship quote and flips it into a perspective shift for shop owners, managers, and specialists: instead of obsessing over “finding the right” customers, employees, or employers, focus on becoming the right shop and the right person—over and over again. He explores how this mindset applies to attracting younger clients, building a place top technical and mechanical specialists want to work, and evolving with changes like EVs, culture, and work–life balance.

Key Talking Points

The quote that kicked it off:

• “Love isn’t about fate and magic bracelets and destiny. It’s about finding someone you can stand to be around for 10 minutes at a time,” and the idea that it’s less about finding the one and more about becoming the right one again and again.

Translating relationship advice into shop life:

• Stop fixating on “finding the right clients,” “the right shop,” “the right boss,” or “the right employee.”
• Shift the focus to becoming the right shop, manager, owner, or employee.

Becoming the right shop for your current and future clients:

• Many shops are currently tailored to an older clientele (boomers) and have great rapport with them.
• Younger clients often care deeply about your why—your purpose, values, and what you stand for.
• Start projecting an image and message that resonates with the clients you’ll need in the future, not just the ones you serve today.

Becoming the right employer:

• Think about the types of technical specialists and mechanical specialists you’d love to attract.
• What are they after now, and what will they value most in the near future (purpose, time off, culture, tools, training, environment)?
• Make tangible changes in the shop that align with those values and make sure those changes are visible.

Creative ways to “show, not tell” as an employer:

• Hosting training classes in your shop so other shops’ staff and owners can see your facility.
• Letting others experience climate control, lighting, equipment, computers at every bay, etc.
• Letting your current team’s honest feedback become a powerful, organic recruiting message.

Culture vs. pure production:

• As shops hit their production targets more consistently, culture starts to matter more.
• High-output but toxic people can drag down the overall environment.
• Sometimes the right fit is someone who might produce a little less but makes the team function better and reduces animosity.

What it means to be the right employee:

• Contributing to ethical profit and strong production.
• Being a good teammate who doesn’t undermine the system.
• Helping with what the shop needs: clients, employees, reputation, and growth.
• Being able to demonstrate your value beyond hours billed—teamwork, leadership, culture.

Evolving with technology and the market (EV example):

• Understanding your shop’s stance on EVs and being able to discuss it intelligently.
• Looking at the local EV car park, investment needs, safety, and training.
• Positioning the shop to succeed ethically and profitably as the car parc changes.

Seeing the shop as an ecosystem:

• Front of house, back of house, management, and employees as symbiotic systems.
• Shared goals: profit, stability, and long-term perpetuation of the business.
• “Shop does better, you do better” as a logical, not just emotional, position.

Core takeaway:

• Continually “becoming the right one” as a shop, an employer, and an employee is an ongoing process, not a one-time event.
• Constant improvement and alignment with evolving values—clients’ and employees’—is how you set yourself and your shop up to succeed over time.

Notable Quote

“Instead of us seeking them, we work on becoming the right shop, the right manager, the right owner, the right employee—and a lot of the rest will take care of itself.”

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow uses a famous Michael Jordan quote, a heartbreaking Minnesota Vikings loss, and a rant from Jeff Compton of The Jaded Mechanic Podcast to dig into a big question:

When did we get so impatient with young people—and what is it costing our industry?

Matt reflects on how we treat new, entry-level mechanical and technical specialists in our shops, how “common sense” isn’t actually common, and why our own backgrounds make it easy to forget what it’s like to start from zero. He draws parallels between sports, restaurants, and auto repair, and makes the case that if we want to “grow our own,” we must build patience and structure into our businesses.

Along the way, he talks about failure as a prerequisite for greatness—using Michael Jordan, Larry Bird, Muhammad Ali, and even win–loss records and batting averages to remind us that the “greats” failed a lot before anyone called them great.

Highlights & Topics Covered

• Michael Jordan’s failure quote and what it really says about success
• A recent Vikings–Bears game:
• JJ McCarthy’s rough day, clutch fourth-quarter drive, and
• How special teams and defense actually lost the game
• The internet meltdown: instant calls to replace a young quarterback who’s essentially still a rookie
• A short video rant from Jeff Compton (The Jaded Mechanic Podcast) about having patience with young people
• The core question: When did we get so impatient—and were we always this way?
• Generational shifts in handling criticism, shame, and feedback
• Why “common sense” isn’t common:
• How background, upbringing, and exposure shape what feels obvious
• Growing up around farms, equipment, and shops vs. growing up with screens
• Homemakers, latchkey kids, and how changing family structures change what kids bring into the workplace
• The reality of today’s entry-level hire:
• No mechanical background
• Doesn’t know a hex from a Torx… yet
• The shop’s responsibility if you want to “grow your own”:
• Structuring the business to shoulder an apprentice who isn’t producing much at first
• Defining basic expectations (showing up, being on time, not repeating the same mistake endlessly)
• Skill decay and repetition:
• Lab scopes, training classes, and how fast proficiency fades without regular use
• How we criticize: sharp scalpel vs. rusty spoon; cutting people apart vs. building them up
• Remembering that apprentices didn’t choose their childhood or start point—but are choosing this career
• The sports angle on failure and greatness:
• Michael Jordan getting cut from his high school team
• Pat Riley’s quote about last shot vs. “save my life” shot (MJ vs. Larry Bird)
• Muhammad Ali’s losses, UFC careers, and the obsession with “perfect records”
• Baseball batting averages: greatness at 30% success
• A teaser for a future episode: how this profession can play a role in the “war on young men”

Key Takeaways

Failure is part of greatness. The people we call “the greatest” in sports failed repeatedly. Expecting perfection from a first-year tech is delusional.

Common sense is built, not born. What feels obvious to you probably came from years of exposure, mistakes, and stories you grew up around. Your apprentice didn’t get that same download.

If you want to grow your own, structure for it. Shops that bring in entry-level mechanical/technical specialists need systems and expectations that allow for low productivity at first while they learn.

Criticism should develop, not destroy. How you deliver feedback—tone, timing, and intent—matters just as much as the content. You can correct without crushing.

Patience is a strategic advantage. In a world short on technicians, the shops that can be patient, teach well, and retain younger people will win long-term.

Connect with Matt

Have an episode idea, question, or feedback?

• 📧 Email: [email protected]
• 💬 Direct messages via Facebook are welcome and appreciated.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

We unpack what “boundaries” actually are—and aren’t—in shops and life. Margaret draws clear lines between rules vs. boundaries, protective vs. containing boundaries, and gives scripts you can use with customers, colleagues, and leadership. Matt adds his trademark honesty (and jokes) about self-regulation, “saying it like it is,” and swapping “but” for “and.”

Sponsor shoutouts

• NAPA AutoTech Training — Apprentice pathways, Tech Update, Service Advisor, and EV Ready week-long hands-on training. Details: napaautotech.com
• Pico Technology (PicoScope) — Turn a PC into a powerful diagnostic scope. Guided tests, EV kit, faster fault-finding. Details: picoauto.com

Key ideas & takeaways

Rules vs. Boundaries:

• Rule: “You’re not allowed to yell at me.” (trying to control others)
• Boundary: “If you yell at me, I will leave the room.” (what I will do)

Two Types of Boundaries:

• Protective: Guard yourself from others’ behavior (leave the room, pause the call).
• Containing: Guard others from your behavior (take a break before you escalate).

Simple Shop Scripts

• Advisor to escalated customer: “I’m happy to help and if the yelling continues, I’ll have to ask you to leave. I’m happy to help when we’re calm.”
• Advisor protecting self: “If voices rise, I’m going to step to the break room for five minutes and then return to help.”
• Employee to manager (after-hours texts): “I’ll handle this when I’m back at work.” (Boundary = your response, not their texting.)

Use “and,” not “but.”

• “I hear you overslept and I need you here on time.”
• Removes the “disqualifier” feel of but, holds two truths at once, reduces power struggles.

Broken-record technique for heat

• Repeat your boundary + offer: “I’m happy to help, and if the yelling continues, I’ll need you to leave.”

Professionalism ≠ light switch

• Containment and communication are skills that need coaching, not just warnings. Managers can (and should) teach, not only discipline.

Reasonable Expectations

• Some things are rules of employment (e.g., start times). People can be upset and the expectation still stands.

Curiosity First

• Lead with, “Are you open to feedback?” “Tell me what would work better.” You can hear it without agreeing to change your decision.

Culture Over Chaos

• We don’t need reality-TV drama in a professional shop. Boundaries + coaching = fewer blowups, better results.

Practical Playbook - Train mechanical specialists and technical specialists to:

• Spot their escalation early (breathing break, lap around the building).
• State boundaries in first-person (“I will…”) not second-person commandments.
• Swap but → and in feedback and estimates.

Train advisors on three phrases:

• “I want to help, and we’ll need to keep voices down to continue.”
• “Let’s pause for five minutes; I’ll be right back to resolve this.”
• “Are you open to some feedback on how we can make this smoother next time?”

Managers:

• Normalize “containment breaks” and back your team when they use them.
• Coach communication like any other hard skill; don’t assume people “just know.”
• Document expectations as rules; teach enforcement as boundaries.

Memorable lines

• “Rules are for others; boundaries are for ourselves.”
• “Compassion lets us care without needing to feel the same way.”
• “You can be upset and the expectation still stands.”

Light moments

• Live AAPEX “cheap pop,” booth door jokes, Matt’s PS5 “trophies,” Strange Brew reference, Vegas Golden Knights game chat, and a two-minute penalty for “boundary crossing.”

Mentioned

• AAPEX & ASTA training events
• Strange Brew (Rick Moranis, Dave Thomas)
• Vegas Golden Knights vs. Red Wings (because, Vegas)

Call to action

• Try the “and not but” swap with one conversation today. Notice the difference.
• Write one protective and one containing boundary you’ll use this week.
• Managers: add a 10-minute “containment skills” block to your next team meeting.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

Matt Fanslow opens with “Resistance is futile” and tackles a common belief: “Resistance always makes current go down.” He walks through why that’s mostly—but not always—true, and shows how electric motors (especially starters) can draw more current when unwanted resistance slows them down by reducing counter-EMF. Along the way he ties Ohm’s Law to real diagnostics, shares a Rust Belt cable-smoker story, and closes with a heartfelt reminder about seeking help for the “stuff” we all carry.

Key Topics

• The “always/never” trap in electrical claims
• Ohm’s Law in real life: fixed voltage vs. changing conditions
• Why motors misbehave: counter-EMF as dynamic “resistance”
• Starter example: inrush current, RPM drop → current rise
• High-resistance cables that increase current (and make heat)
• Where the energy goes: heat in brushes/cables vs. mechanical work
• Instantaneous truth of Ohm’s Law: accurate at a moment in time, not across changing dynamics
• Practical tell-tales: slow crank + rising amps + hot/smoking cables
• Mental health note: removing stigma and getting professional help

Practical Takeaways

• Motors are dynamic loads. If RPM drops (binding, poor supply, worn pump), counter-EMF falls and current can increase even as “resistance in the circuit” rises.
• Heat = the clue. Elevated current with slow rotation often means energy’s being dumped as heat (cables glowing, insulation softening, brushes cooking).
• Measure what matters. Combine voltage drop, current measurement, and temperature/thermal observation under load to find where the power is going.
• Interpret Ohm’s Law correctly. It holds at an instant; across changing conditions, re-evaluate with the values at that moment.

Case Study Highlight

• Chevy Suburban (late ’80s/early ’90s): Slow crank, ~400 A draw when ~150 A expected; braided negative cable glows red under a 10–20 s crank. Root cause: high-resistance path + reduced counter-EMF → higher current and wasted power as heat.

Tools & Concepts Mentioned

• Current probe / ammeter
• Voltage drop testing
• Starter relative compression patterns
• Counter-EMF (a.k.a. back-EMF)
• Old-school VAT-style analyzer (Snap-on digital variant)

Quotes / Moments

• “It’s rare we can say always or never.”
• “Ohm’s Law isn’t broken—it’s instantaneous.”
• “If it isn’t turning it into work, it’s turning it into heat.”

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training and Pico Technology

Watch Full Video Episode

Matt riffs on a surprisingly quiet moment from Rocky—the late-night scene where Rocky admits he can’t beat Apollo and Adrian simply asks, “What do we do?” From that question, Matt draws a blueprint for technicians and shop owners: set realistic, self-assigned wins and stack them. Instead of living and dying by big, binary outcomes (“fixed/not fixed,” “hit benchmark/missed benchmark”), build momentum with attainable goals that compound into competence, confidence, and better shop results.

Big Ideas

• “What do we do?” beats “You can do it!” Swapping empty hype for practical next steps creates traction.
• Redefine winning: Rocky doesn’t win the fight; he wins by “going the distance.” Translate that to your day: hit achievable targets that move you forward.
• Stack small, durable improvements: The path to 40+ billed hours or top-quartile shop productivity runs through many smaller, consistent wins.
• Perfection limits joy: Ambition is good; impossible standards starve you of pride and progress.
• Benchmarks aren’t commandments: Continuous improvement may matter more than someone else’s KPI.

Practical Takeaways for Techs

• Scope reps, not scope heroics: Use the oscilloscope on easy cars and routine checks—pair voltage with time until it’s second nature, then add a second channel and a low-amp probe where it makes sense.
• Thermal imager habits: Pull it out on brake inspections, wheel-bearing complaints, and on known-good vehicles to calibrate your eye for “normal.”
• Micro-goals to build hours: If you’re billing ~20 hrs/week, aim for 25 (≈+1 hr/day). Then 30. Ask: Where can I reclaim two hours? (economy of motion, fewer tool trips, better setup).

Practical Takeaways for Shop Owners/Leads

• Aim for +10–15% improvements first: If techs are ~60% productive, target 70%, not 100% overnight. Design the system to enable the next step.
• Design wins into the week: Encourage daily scope/thermal reps, short debriefs, and “wins boards” that recognize process improvements—not just hero fixes.
• Coach with the Adrian question: When someone says, “I can’t hit that,” respond with: “What do we do?” Identify the next two concrete actions.

Memorable Lines

• “We can define our own successes—it doesn’t have to be everyone else’s.”
• “Set wins somewhere earlier in the process, not only at the final repair.”
• “I hope you’re proud of yourself—and that you let yourself feel it.”

Chapter Guide

1. Cold open & sponsors — NAPA Auto Tech Training, Pico Technology
2. Why Rocky still hits — the “What do we do?” scene
3. Defining ‘going the distance’ at work
4. Tech micro-wins — scope reps, thermal habits, pairing voltage & current
5. Shop micro-wins — stepwise productivity goals, system design > pep talks
6. Perfection vs. pride — making room to feel accomplished

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Thanks to our Partner, Pico Technology

Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/