Ubuntu – What It Means

• Ubuntu is an African philosophy that translates to "I am because we are."
• It emphasizes collective success: "I succeed because you succeed."
• Matt discovered the concept through a documentary on the Boston Celtics.

Lessons from the Boston Celtics

• The Celtics’ success was built on teamwork, sacrifice, and shared goals.
• The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
• Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.

Applying Ubuntu in the Auto Repair Industry

• Success in a shop depends on collaboration, not just individual performance.
• Leaders must foster a culture where employees support each other’s growth.
• Challenges:
• Money can distort priorities—owners and employees must trust that success will be shared.
• Transparency is key—profits should lead to better pay, equipment, and shop improvements.

The Risk of Greed & Lack of Accountability

• Some owners struggle to share profits even when business improves.
• Employees may also lose integrity if incentives aren’t aligned with teamwork.
• Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.

Building a Winning Shop Culture

• Invest in team development—better tools, training, and processes.
• Encourage knowledge-sharing instead of hoarding skills.
• Success isn’t zero-sum—multiple shops can thrive without undercutting each other.

For Owners/Managers:

• Back up "team-first" talk with real profit-sharing and shop improvements.
• Show employees how their sacrifices lead to shared rewards.

For Technicians/Advisors:

• Support colleagues—helping others succeed lifts the whole shop.
• Push for transparency if incentives feel unbalanced.

For Everyone:

• Watch sports documentaries (like the Celtics’ story) for leadership lessons.
• Adopt Ubuntu: "I am better because we are better."

Listener Q&A Submission: Have a question for Matt? Email: [email protected]

Contact Information

• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

• TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
• The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
• Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.

Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

• PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
• Portability: Needed for on-road testing to monitor performance under real driving conditions.
• Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
• Cost Consideration: Expect to invest 
• 5,000–
• 5,000–7,000+ for a quality unit.

 Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

• PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
• Why Temperature Testing Falls Short:
• A "bad" cat might still pass a temp test.
• A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
• Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.

Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

• Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
• Lighting Conditions:
• Too much LED glare? Try diffusers or dimming shop lights.
• Use shipping blankets to reduce reflections on the hood/dash.
• Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
• RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.

Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

Listener Q&A Submission: Have a question for Matt? Email: [email protected]

Contact Information

• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

Key Discussion Points:

What is Reverse Benchmarking?

• Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
• Two interpretations:
• Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
• Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
• Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.

Applying Reverse Benchmarking in Auto Repair

• Customer Experience:
• Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
• Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
• Market Gaps:
• If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
• Focus on services competitors avoid (advanced diagnostics, programming, driveline work).

Technician-Level Reverse Benchmarking

• In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
• "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.

Why It Works

• Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
• Helps shops stand out in saturated markets by addressing unmet needs.

Final Thoughts:

• Reverse benchmarking isn’t new, but it’s underutilized in automotive.
• Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

Matt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

The Problem:

• A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.
• No functionality in either system post-repair.

Initial Diagnosis:

• Verified the concern (instrument cluster lit up with warnings).
• Used an aftermarket scan tool (Snap-on Ultra) and found:
• ADAS control module had multiple DTCs for open/short circuits on all radar sensors.
• Parking aid module had similar codes for ultrasonic sensors.
• Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.

Suspected Causes:

• Blown fuse (common culprit for multiple system failures).
• Crushed/damaged wiring harness (common after collisions).
• Module failure due to impact.

Testing & Findings:

• Checked power and ground at the ADAS module—all good.
• Inspected wiring harness for damage (no visible issues).
• Critical Clue: Wire colors didn’t match the schematic.
• Initially dismissed as a common schematic error.
• Later realized the entire harness was installed backward (left/right sides flipped).

The Fix:

• Flipped the harness and radar modules to their correct positions.
• All codes cleared except two for the blind spot radars—turned out they were also swapped.
• After correction, all systems worked perfectly.

Lessons Learned:

• Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.
• Man-made problems can be the trickiest. Always verify previous work (especially after collisions).
• Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues.
• "Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.

Final Thoughts:

• Awareness is key. Catch yourself when fixating on one theory.
• Experience can work against you. Stay open to new clues, even if they conflict with past patterns.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

Should a shop use factory tools or generic J2534 interfaces for programming?

What are the computer hardware considerations for vehicle programming?

What are the best ways for technicians to learn more about vehicle programming and improve their skills?

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech Training

Diagnosing the Aftermarket A to Z website

Introduction & Sponsor Message

• Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
• Matt introduces John Thorton, a highly respected instructor and presenter in the automotive industry.

Early Days & Mentorship

• Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
• John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
• Key articles that impacted Matt:
• Trigger Modes (Auto vs. Normal/Lab)
• In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
• Current Probe Diagnostics (Fluke ADI-110S)

Diagnostic Awakenings

• John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
• Importance of post-repair testing to solidify learning.

Documentation & Knowledge Sharing

• John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
• Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).

Evolution of Service Information

• From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
• The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.

Training & Public Speaking

• John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
• Handling technical difficulties (e.g., projector failures) by staying adaptable.
• Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.

Teaser for Part 2

• Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.

Key Takeaways:

• Diagnostic growth comes from post-repair analysis and documentation.
• Service information has evolved dramatically—OEM portals now offer unparalleled detail.
• Effective training requires relentless preparation and adaptability.

Listen to Part 2 next week for more insights!

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech

Matt Fanslow dives into listener-submitted questions, covering:

• Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
• Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
• The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
• Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
• Scan tool advice for techs doing more drivability work.

Timestamps:

(00:00) – Intro 

(02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

• Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
• Used Vantage/Vantage Pro (graphing + scope functions).
• Curien (Bluetooth-enabled multimeter).

(11:44) – Electrical diagnostic process:

1. Start with a wiring schematic.
2. Use a scan tool to check module inputs/commands.
3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
4. Leverage relays for centralized testing (control/output sides).

(22:48) – Shoutout to trainer Richard Velko.

(23:17) – "Flat Rate Test Drive" explained:

• Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).

(34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

(38:53) – Scan tool recommendations for drivability:

• HP Tuners (budget-friendly, fast data logging).
• Used Snap-on Solus Edge/Ultra (enhanced OEM data).
• Shop responsibility (tools should be shop-provided!).

Quotes

• "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
• "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
• "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt

Tools & Resources Mentioned:

• Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
• Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
• Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
• Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.

Final Thoughts:

Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech

In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.

In this episode, Matt discusses:

• The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.
• Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.
• How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.
• The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.
• A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.

Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.

This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.