Thanks to our Partner, NAPA Autotech Training

In this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.

Key Discussion Points

• Ozzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.
• How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.
• The importance of appreciating contributions even if you’re not a die-hard fan.
• The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).

• Hogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.
• His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.
• How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.
• The role of timing, charisma, and reinvention in long-term success.

• Passion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.
• Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?
• Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?
• Continuous Improvement: Getting 1% better every day compounds into major growth over time.

• Matt’s admiration for educators like Paul Danner, who revolutionized training accessibility.
• The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).
• Why awareness of opportunities—both inside and outside the industry—is crucial.

Notable Quotes

• "Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket."
• "Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters."
• "If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."

While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech Training

Matt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.

Key Topics Discussed:

"Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"

• How the pursuit of innovation without foresight mirrors challenges in the automotive industry.
• The dangers of prioritizing profit or speed over sustainability and safety.

Chaos Theory & The Butterfly Effect

• Small, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).
• Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.

The Perils of Skipping Fundamentals

• Ian Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."
• Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals.
• "Fundamental ≠ easy. It’s the foundation everything else relies on."

Unintended Consequences in Auto Repair

• Nedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.
• Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.

Awareness & the "Little Things"

• The importance of paying attention to details in workflows, customer service, and team dynamics.
• Why hindsight often reveals blind spots—and how to cultivate proactive awareness.

Notable Quotes:

• "Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes."
• "You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity."
• "Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech Training

Metal Music & Culture

• Matt opens with a quote from the documentary Metal: A Headbanger’s Journey by Sam Dunn, discussing how metal celebrates what society often denies and why it remains a culture of outsiders.
• Shares his experience attending the Summer of Loud festival with his 10-year-old son, Christian, where they saw The Devil Wears Prada, Beartooth, I Prevail, Killswitch Engage, and Parkway Drive.
• Reflects on the positive atmosphere at metal concerts, breaking stereotypes about metal fans being angry or self-centered.

Christian’s Guitar Performance

• Christian, who has been taking guitar lessons for a few months, performed a medley at the Universal Music Center’s music fest in Red Wing, Minnesota.
• His set included:
• Eruption & Ain’t Talkin’ ‘Bout Love (Van Halen)
• Seek & Destroy & Master of Puppets (Metallica)
• Careless Whisper (Wham!)
• The crowd’s reaction shifted from curiosity to excitement as he played, proving his talent and stage presence.

Listener Questions Answered

• "What do terms like ‘putting someone over’ or ‘getting a pop’ mean?"
• Matt explains these are wrestling terms borrowed from pro wrestling lingo:
• "Putting someone over" = Making someone look good (e.g., helping them win or appear strong).
• "Getting a pop" = Eliciting a big reaction from the crowd (cheers or boos).
• "Kayfabe" = Maintaining the illusion that wrestling is real.
• He clarifies that while wrestling outcomes are scripted (a work), the physical toll is very real.
• "What are the music rules in your shop?"
• No strict rules—each bay has its own stereo.
• Genres range from metal to country to golden oldies, depending on who’s working.
• The shop’s soundproofing means customers never hear the music, so anything goes.
• (Matt jokes that if there were a rule, it’d be: "We play both kinds of music—heavy and metal.")
• "Is your shop air-conditioned?"
• Yes! They installed A/C last summer, and it’s been a game-changer for morale and productivity.
• Before A/C, the heat and humidity drained energy by mid-afternoon.
• Now, production stays high, attitudes are better, and it’s a major perk for attracting talent.
• Matt quotes a competitor: "If anything ever happens to our A/C, we’re getting a bigger one."

Final Thoughts

• Encourages listeners to challenge stereotypes—whether in the automotive industry or music scenes.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our Partner, NAPA Autotech Training

In this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.

Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.

Key Topics Discussed:

The Titan Sub Tragedy

• How ignoring engineering warnings led to disaster.
• The dangers of cutting corners for cost savings.
• Parallels to shops ignoring best practices in repairs.

The Challenger Disaster

• Overlooking expert concerns for the sake of progress.
• The human cost of preventable failures.

Ego & Ignoring Data in the Aftermarket

• Why shop owners/managers dismiss KPIs and expert advice.
• The dangers of "This is how we’ve always done it" thinking.
• Case studies of shops that succeed vs. those that struggle.

Dunning-Kruger Effect in Automotive Repair

• How overconfidence leads to mistakes.
• The importance of continuous learning and humility.

Leadership & Accountability

• Why fear and ego hold businesses back.
• How to foster a culture of improvement.

Final Thoughts & Takeaways

• The importance of data-driven decisions.
• Encouragement to seek training and mentorship.

Notable Quotes:

• "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
• "Ego and fear are the two biggest roadblocks to success in this industry."
• "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.

Key Topics Covered

EGR’s Real Purpose

• Beyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.
• Why lean air/fuel ratios don’t burn hotter—but can still cook exhaust valves.

Throttling Losses & Efficiency

• How EGR allows wider throttle openings, reducing engine workload and boosting fuel economy.
• The link between EGR, Atkinson/Miller cycles, and extended combustion push.

Internal EGR & Valve Timing

• Modern engines use cam phasing to trap exhaust gases, creating insulating "pockets" that reduce heat loss to cylinder walls.
• SAE paper highlights: HCCI engines, controlled auto-ignition, and residual gas effects.

Why This Matters for Technicians

• Understanding EGR helps diagnose drivability issues, software updates, and emission failures.
• Matt’s rabbit-hole warning: Complexity is growing, but so are diagnostic opportunities.

Notable Quotes

• "Lean air/fuel ratios burn longer, not hotter—that’s why exhaust valves fry."
• "EGR isn’t just about emissions; it’s about making the engine work smarter, not harder."
• "The more you know why engineers do something, the better you’ll diagnose it."

Resources & References

• SAE Papers (Available at sae.org):
• Lean Burn SI Engines: NOx Control via Air/Fuel Ratio Modulation (2017)
• Impact of Valve Timing on Cold Start Emissions in GDI Engines (2019)
• Effects of Valve Timing on Residual Gas, Combustion, and Heat Transfer (2009)

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

Introduction & Personal Anecdote

• Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.

The Quick Lube Experience

• Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
• Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.
• Air Filter Upsell: Employee claims a dirty air filter significantly impacts fuel economy—Matt debunks this myth, citing modern mass airflow sensor engines.
• Notes that restricted air filters may improve fuel economy or have no effect.
• Cabin Air Filter Incident: Employee misgenders Matt’s son (who has long hair) while accessing the glove box.
• Matt critiques the approach, suggesting gender-neutral language when interacting with customers.
• Coolant Flush Upsell: Employee claims the coolant should be flushed annually (without evidence) and criticizes another shop’s pricing.
• Matt finds this tactic dishonest and unprofessional, especially without knowing the specifics of the previous service.

Industry Critiques & Observations

• Upselling Tactics: Questions whether misleading claims (e.g., air filters hurting fuel economy) stem from lack of training or corporate policy.
• Criticizes the focus on commission over honesty.
• Bashing Competitors: Disapproves of shops disparaging others based solely on price without understanding service details.
• Argues this erodes customer trust and harms the industry long-term.
• Customer Interaction: Highlights the importance of transparency and avoiding gender assumptions.
• Reflects on whether exaggerated "skill level" claims (e.g., "this was really hard to do") build customer confidence or backfire.

Listener Engagement

• Asks listeners to share their experiences:
• Have you visited other shops as a "regular customer"? What did you observe?
• Do you reveal your industry background, or play along to see how you’re treated?
• How do you handle unethical practices when you encounter them?

Closing Thoughts

• Reiterates refusal to badmouth competitors or compete on price alone.
• Advocates for integrity, proper training, and focusing on quality repairs.

• Share your stories: Email Matt at [email protected] or message via Facebook.

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

Key Takeaways:

Survey Demographics & Limitations

• Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
• ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.

What Technicians Want

• Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
• Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
• Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
• Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.

Industry Pain Points

• Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
• Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
• Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.

Call to Action

• Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
• Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.

Notable Quotes

• “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
• “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow

Actionable Insights

• For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
• For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
• Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).

Thanks to our Partner, NAPA Autotech Training

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Ubuntu – What It Means

• Ubuntu is an African philosophy that translates to "I am because we are."
• It emphasizes collective success: "I succeed because you succeed."
• Matt discovered the concept through a documentary on the Boston Celtics.

Lessons from the Boston Celtics

• The Celtics’ success was built on teamwork, sacrifice, and shared goals.
• The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
• Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.

Applying Ubuntu in the Auto Repair Industry

• Success in a shop depends on collaboration, not just individual performance.
• Leaders must foster a culture where employees support each other’s growth.
• Challenges:
• Money can distort priorities—owners and employees must trust that success will be shared.
• Transparency is key—profits should lead to better pay, equipment, and shop improvements.

The Risk of Greed & Lack of Accountability

• Some owners struggle to share profits even when business improves.
• Employees may also lose integrity if incentives aren’t aligned with teamwork.
• Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.

Building a Winning Shop Culture

• Invest in team development—better tools, training, and processes.
• Encourage knowledge-sharing instead of hoarding skills.
• Success isn’t zero-sum—multiple shops can thrive without undercutting each other.

For Owners/Managers:

• Back up "team-first" talk with real profit-sharing and shop improvements.
• Show employees how their sacrifices lead to shared rewards.

For Technicians/Advisors:

• Support colleagues—helping others succeed lifts the whole shop.
• Push for transparency if incentives feel unbalanced.

For Everyone:

• Watch sports documentaries (like the Celtics’ story) for leadership lessons.
• Adopt Ubuntu: "I am better because we are better."

Listener Q&A Submission: Have a question for Matt? Email: [email protected]

Contact Information

• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

• TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
• The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
• Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.

Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

• PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
• Portability: Needed for on-road testing to monitor performance under real driving conditions.
• Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
• Cost Consideration: Expect to invest 
• 5,000–
• 5,000–7,000+ for a quality unit.

 Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

• PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
• Why Temperature Testing Falls Short:
• A "bad" cat might still pass a temp test.
• A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
• Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.

Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

• Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
• Lighting Conditions:
• Too much LED glare? Try diffusers or dimming shop lights.
• Use shipping blankets to reduce reflections on the hood/dash.
• Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
• RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.

Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

Listener Q&A Submission: Have a question for Matt? Email: [email protected]

Contact Information

• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, NAPA Autotech Training

Key Discussion Points:

What is Reverse Benchmarking?

• Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
• Two interpretations:
• Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
• Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
• Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.

Applying Reverse Benchmarking in Auto Repair

• Customer Experience:
• Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
• Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
• Market Gaps:
• If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
• Focus on services competitors avoid (advanced diagnostics, programming, driveline work).

Technician-Level Reverse Benchmarking

• In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
• "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.

Why It Works

• Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
• Helps shops stand out in saturated markets by addressing unmet needs.

Final Thoughts:

• Reverse benchmarking isn’t new, but it’s underutilized in automotive.
• Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/