Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David welcome David Macholz, the President and CEO of AVTECC (Advanced Vehicle Technology Education and Credentialing Coalition), to discuss the evolution of the automotive education industry. David shares his journey from a career in education to leading a company focused on reimagining vehicle technology education. The conversation highlights the need for performance-based certification to address the industry's skills gap. David also emphasizes the importance of moving beyond traditional testing to ensure technicians have the competencies necessary for today's advanced automotive technologies.

00:00 Lack of Professional Pathways

09:46 Substitute Teaching at BOCES

13:37 Reflecting on Career and Education Choices

20:10 ASE Certification Boosts Technician Salaries

22:58 "AvTech: Redefining Learning Approaches"

27:03 Diverse Learning Styles Explored

36:48 Rethinking Student Credentialing Methods

42:06 Questionable Accreditation Practices

43:04 Credentialing Standards vs. Budget Priorities

53:19 Marketing Recognition Impacts Perception

57:23 EV Safety Certification Overview

01:02:13 "Industry Lacks Essential Education"

01:06:12 Seeking Support for Innovative Industry Advancement

01:14:09 Engaging Founding Supporters

01:15:50 Gratitude for Industry Support

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Brandon Ballou, Dominic Garcia, David Heine, and Nancy Sanguinetti for a wide-ranging discussion on technology and change in the automotive parts industry. The group highlights the increasing use of AI in both content creation and automotive repair, including how AI-driven tools could revolutionize parts ordering and reduce costly mistakes. They also discuss Worldpac's recent advancements, such as updates to Speed Dial 2.0 and improvements in customer experience, and touch on industry-wide challenges like part returns, supply chain complexity, and the importance of building strong relationships between shops and suppliers.

00:00 Connector Scanning Technology's Accuracy

03:27 Parts Ordering Accuracy Challenges

08:05 Beware of Sketchy Shops

12:27 Inventory Optimizing: Rotors & Returns

13:18 Efficient Routes Reduce Return Rates

18:26 World Pack's Positive Transformation

22:14 Speed Dial Website Development Update

23:22 Worldpack 2.0: User-Friendly Dashboard

27:26 "Expand Parts Suggestion Feature"

32:18 "CTR Sales Boost from OE Assurance"

33:08 "Understanding OE Labeling Advantages"

39:09 "Bridging the Gap Campaign Success"

42:31 Aging Car Fleet Challenges

46:00 Perceptions of Automotive Careers

48:12 Navigating Increasing Automotive Complexity

52:43 Parts Integration with Monique Discussion

53:13 Streamlining Auto Part Sourcing

57:22 Expert Guest Invitation

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, David and Lucas are joined by Dori Epstein, a Senior Business Advisor at the Institute for Automotive Business Excellence. Dori emphasizes the importance of developing a strong organizational culture, prioritizing emotional intelligence and leadership development. She highlights that shops focusing on these areas attract more committed employees seeking long-term careers rather than just jobs. David and Lucas discuss their experiences, including the challenges of maintaining a healthy work environment and the significance of self-awareness in business relationships.

00:00 Preserving Self in Business Coaching

04:36 Boost Revenue Through Emotional Intelligence

07:27 Fostering Purposeful Employee Engagement

11:41 Workplace Truths and Authority Struggles

13:54 "Understanding Different Perspectives"

18:57 Robots: Future Cleanup Providers

20:50 Office Culture Shift: Complaints Over Productivity

22:55 Hollow Titles and Empty Promises

26:29 "Culture of Open Communication"

30:15 "Know Their Endgame or Avoid"

33:51 Tree-Hugger vs. Job Reality

37:30 Bitter Mechanic's Legacy

40:37 Rewiring Mental Patterns

43:20 Overcoming Fear of Flying

46:46 Boost Business with Emotional Intelligence

48:23 "Culture's Role in Business Success"

52:03 Resolving Conflicts Collaboratively

54:40 David's Competitive Nature Lacks Grace

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by David Martin, an experienced shop owner and board member of the Southwest Automotive Professionals (SWAP). David shares how growing up working in his father's shop instilled a strong work ethic and shaped his views on leadership and teamwork. The conversation covers the importance of embracing ongoing industry training, both for business owners and their teams, and how grassroots organizations like SWAP play a pivotal role in elevating the trade through education, networking, and community building.

00:00 From Childhood Worker to Owner

03:09 Generational Shift in Work Ethic

08:36 Adapting Business with Technology

09:25 "Family Business Turnaround at Event"

12:47 "Resolving Issues Through Communication"

18:32 "Building Community Among Auto Shops"

22:09 Industry Support Through Peer Discussions

23:27 Managing Overwhelm with Clarity

26:10 Mentorship and Embracing New Roles

30:39 Training Insights Guaranteed

32:54 "Founder Syndrome Explained: Letting Go"

38:09 Mismanaged Businesses Struggling To Succeed

40:16 Learning from Mistakes and Mentors

44:42 Grandma's Commercial Kitchen Habits

47:49 Understanding Empathy Through Connection

51:51 Join for Support, Community, Mission

53:04 Elevating the Auto Repair Industry

56:20 Unified Teamwork Achieves Success

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas Underwood chats with Tanner and Kassiady Markham, who share the challenges they faced while managing their automotive business. Tanner opens up about the impulsive behaviors that led to personal and business struggles, detailing the tense dynamic with a former business partner nearly bringing the shop to its knees. Meanwhile, Kassiady provides insights into the tough choices they had to make as a family, pushing for stability while Tanner sought help for his mental health.

00:00 Transitioning from Employee to Owner

06:50 Business Lessons from Pricing Mistakes

16:10 Unheeded Warnings and Consequences

18:18 Choosing Family Over Business

26:37 Employee Compatibility Over Skill

28:08 "Leaving Stress at Work"

37:41 Consistent Pay and Bonus Clarity

41:02 Cycle of Stress Impacting Business

48:22 "Building Systems for Better Decisions"

49:44 Choosing Elite for Personal Coaching

57:58 Eye-Opening Conversations Spur Growth

01:00:18 Maximize Efficiency Before Expanding

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Joseph Schindler at the Institute Summit 2025. Joseph shares his journey of taking over the family automotive business, discussing the challenges of modernizing operations and the importance of having processes in place. He highlights the role of technology in enhancing customer experiences and maintaining business growth. For those considering taking over a family business or transitioning into a leadership role, this episode offers valuable insights and lessons from Joseph's experience.

00:00 Navigating Family Business Technology Integration

07:33 Family Business Tech Ownership Challenge

14:19 Bare-Bones Profitable Business Model

18:06 "Perfection and Imperfection"

25:54 Pregnancy Troll Posts Go Viral

28:52 Maximize Viewer Session Time

36:20 Business Disruption Through Uninformed Changes

40:09 Empowering Decision-Making Responsibility

43:45 Rethinking Strategy and Execution

49:12 "Prospective Guest: Hardcore EOS Expert"

57:26 Family Business Transition Advice

01:00:42 The Importance of Humility

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas Underwood and David Roman are joined by Andrew Gonyou at ASTA Expo 2024. The group shares lighthearted banter before getting into a few serious topics. David discusses his skepticism of conventional medical practices and the importance of taking charge of one's health, drawing parallels to the automotive industry, where technicians must think beyond traditional knowledge. Andrew and Lucas discuss the dynamics and challenges of finding the right shop environment, highlighting the significance of understanding shop ownership for technicians.

00:00 "Unexpected Dinner Antics"

03:13 Special Pork Belly Bites

09:06 Olympic Dance Rumors Debunked

11:42 Imposter Sign Language Incident

12:47 "Transition from Technician to Shop Owner"

18:44 Disappointing Technician Referrals

19:50 False Altruism for Profit

22:41 Mechanic Complaints: A Deeper Issue

27:49 Understanding HER2-Positive Cancer

32:33 Hidden Diagnosis, Missed Support Network

33:38 "Reflecting on Missed Health Info"

37:39 Speech Impacted by Brain Cancer

41:58 Critical Blood Test Insights

42:57 "Underrated Heart Attack Predictor Test"

46:12 Optimizing Health Through Research

49:28 Long-term Effects of Microdosing

53:38 "Reassessing Weight's Burden"

57:42 GLP-1's Impact on Addiction and Mood

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, David and Lucas are joined by Monique from Shop-Ware at the Institute Summit 2025. Monique and Lucas discuss the underutilization of Shop-Ware's DVX feature, emphasizing its critical role in enhancing customer interaction and driving profitability. Additionally, Monique shares her practices on integrating test plans into Shop-Ware to standardize diagnostic processes and optimize workflow. Lucas further highlights the importance of aligning parts pricing with competitive market analysis to ensure shops meet their target profit margins. 

00:00 "Dvx: Our Distinct Competitive Edge"

08:35 DVX Data Reveals Higher Close Ratio

15:11 Integrated Digital Inspection Evolution

18:21 Optimizing Shopware with Test Plans

24:12 Discussing Customer Financing Challenges

30:13 Embrace Technology or Fall Behind

34:52 "Optimizing Pricing Strategies"

40:51 Understanding Human Decision-Making

43:08 Observing "Death Scroll" on Planes

50:09 "Technology's Impact on My Life"

53:35 "Guided Pricing Adjustments for Shops"

59:17 Troubleshooting Zoom Call Pricing Issues

01:06:26 "Questioning Genuine Customer Interactions"

01:09:07 Vision Implementation Feedback Loop

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Kim and Brian Walker of Shop Marketing Pros. Kim shares the significance of managing digital asset ownership, underscoring potential difficulties when business credentials are not in the company's name. Brian narrates their experience transitioning their marketing business to focus more on outbound sales and the obstacles encountered. Listeners can gain valuable insights into team management, especially when dealing with challenging situations or unexpected departures, as Brian and Kim recount their stories of growth and resilience.

00:00 iPhone Wax Cleaning ASMR

07:44 Strength Through Adversity

15:48 Building Trust with New Hires

19:46 "Importance of Professional Shop Marketing"

25:32 Business Suite Monetization Issues

31:30 Subscription Management Overload

34:54 The Fragility of Business Trust

37:40 "Office Discovery of Hidden Funds"

42:52 Embracing Positivity Amid Challenges

48:00 "Always Being Watched"

54:27 Employee Rehiring Dilemma

01:03:17 Leadership: Nurturing Talent and Purpose

01:05:17 Costly Car Repairs Discontent

01:12:57 Elliptical vs. Yoga Debate

01:17:03 Physical Therapy Experience Described

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by guest Jake Barnes, who shares his experiences and challenges with diagnostic tools such as Top Don and Snap-on in his automotive career. They discuss the complexities of diagnosing difficult car issues, particularly with a troublesome Mini Cooper that Lucas's shop struggled with extensively. The episode also touches on industry-wide challenges like technician motivation and the gap between skill sets and shop management expectations.

00:00 MRI Review Shows Minimal Issues

08:45 Double Standards in Accountability

12:35 Unfair Billing Practices

17:06 Visiting Apex and Sema Events

24:54 "Tool Subscription Issues Resolved"

29:00 Candid Leadership in Diagnostics

35:31 Reviving Technician Passion and Career

39:56 "Pursuit of Integrity & Knowledge"

47:32 Car Testing: Mileage and Fault Inquiry

49:17 Vehicle Repair Frustration Unresolved

54:46 Botched Wiring Sparks Car Fire

01:02:47 Family Conflict and Blame Game

01:04:51 Aspiring IRS Auditor's Musings