Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Uwe Kleinschmidt, formerly of Autovitals and now with Autotech IQ. Uwe shares lessons from his upbringing in East Germany and his journey to becoming a technology leader in the automotive industry. The conversation explores the challenges and importance of a strong shop culture and process, the need to empower customers through transparent digital vehicle inspections (DVI), and the evolving role of AI in improving shop communication and operational consistency.

00:00 Visit to David's Tense Shop

10:01 California Gas Price Concerns

14:06 Community College Enrollment Surge

19:37 "Value of First-Gen Immigrant Workers"

23:43 Chancellor Cole's Election Strategy

30:57 Engineer Relocates to Boost US Sales

36:48 "Choosing Shopware for Consistency"

40:29 "Adopting Carolyn's Shop Success Model"

45:25 Customer-Driven Sales Approach

48:49 Guided Customer Research Prompts

58:59 "Handle Unknown Text Links"

01:00:21 "Client Portal Development Needed"

01:05:53 The Curse of Knowledge in Retail