Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

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In this episode, Lucas and David are joined by Samantha Higdon, Kevin Rozema, and Frank Scandura for a lively discussion about shop culture. The group highlights the crucial role of structure and systems in establishing and sustaining a positive workplace environment. They also emphasize the impact of one disruptive individual on team morale and performance, sharing real-world experiences of how quickly culture can improve once a toxic influence is removed. Finally, the conversation explores the connection between strong internal culture and public perception, stressing that shops with clear values and expectations not only attract better employees but also build greater trust with their customers.

00:00 "Schindler's Ongoing Legacy"

05:50 "Defunct Culture Exposed"

09:18 Implementing Shopware Systematically

09:46 Refining Workflow and Company Culture

14:09 Establishing Team Structure and Culture

17:50 Misaligned Hiring Risks Culture

20:04 Workplace Challenges for Technicians

24:45 Unmet Expectations Ruin Cultures

27:08 Shifting Focus for Profitability

31:34 Guiding Aspiring Automotive Careers

35:48 Mandatory Quarterly Education Benefits

39:58 Stop Temporary Fixes, Solve Core Issues

41:41 "Unhealthy Dynamics and Letting Go"

44:56 Toxic Leadership Dynamics

47:24 Shop Manager's Crucial Role

51:53 Promoting Continuous Automotive Education

55:17 "Adaptability: Embrace Change"