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In this episode, Jeff is joined by David Kline, a seasoned technician with over 25 years of experience. David shares eye-opening stories from his time in both dealership and independent shop environments, highlighting the grind of flat rate, toxic workplace cultures, and the impact these have on mental health and work-life balance. Together, they explore the need for genuine recognition of technicians’ expertise, discuss the failures of current compensation structures, and emphasize why reshaping how techs are valued is critical for the entire industry.

00:00 Vehicle Safety Standards Concerns

20:07 Work Dispute With Service Manager

23:34 Trust and Accountability in Dealerships

41:16 "Value Proven, Stress Unnecessary"

49:00 Dealer Talent Drain: A Cautionary Tale

01:01:38 "Diagnosing Chrysler EGR Valve Issues"

01:08:08 Tool Troubles and Young Technicians

01:21:45 Invest in Quality Tools

01:23:19 Competitive Mechanic Memories

01:43:45 "Personality Type and Customer Challenges"

01:50:16 Benefit of the Doubt in Industry

01:54:44 Valuing Co-Worker Relationships

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