Many teams assume strong demographics and visible locations are enough.
In practice, what matters just as much is how a market actually functions day to day—how people move, how infrastructure holds up, and how local patterns shape demand.
In this episode of Behind the Lease, Brett sits down with Sarah Williams of Council Real Estate in Atlanta to talk about what retail strategy looks like at ground level.
Sarah’s path into brokerage wasn’t typical. She studied political science and spent time working in government before returning to real estate. That background shows up in how she approaches deals—measured, relationship-driven, and aware that timing and context matter as much as the site itself.
What we get into
1. What most site selection models miss Population growth is only part of the story.
What often gets overlooked is access—not just visibility or traffic counts, but whether customers can realistically reach a site as areas grow and infrastructure lags.
2. Why Atlanta is frequently misunderstood Many national brands approach Atlanta like a dense, walkable city.
In reality, it’s a driving market where parking, access, and regional movement patterns matter more than foot traffic in most cases.
3. Starting and scaling a focused brokerage Council Real Estate was built with a narrow focus on tenant representation before expanding.
That constraint helped ensure the team could actually deliver before taking on more.
4. Training younger brokers in a relationship-driven business Early habits matter.
Sarah emphasizes things that are easy to skip today—but still drive results:
- Phone calls over email
- In-person meetings over passive outreach
- Consistent presence in the market
5. How deal flow really works Pipelines don’t come from a single source.
They’re built through constant exposure to local information—developers, city contacts, and on-the-ground insight that doesn’t live in a database.
6. Patience and repetition early in a career There’s no shortcut.
Doing the work consistently—showing up, following up, staying engaged—is what builds credibility over time.
Why this episode matters
Retail expansion decisions are expensive and difficult to reverse.
Most mistakes don’t come from bad strategy—they come from missing context early, especially at the local level.
This conversation is a reminder that:
- Access can matter more than visibility
- Markets behave differently than they look on paper
- And relationships still play a central role—but work better with better information
About the Guest
Sarah Williams is a partner at Council Real Estate, based in Atlanta. She has closed over $500M in transactions and is a multi-year Phoenix Award recipient, working across tenant and landlord representation with a focus on retail strategy.