Conflict is very good at creating listening barriers. When they’re talking we’re only half listening while we wait to talk, formulate our comeback, struggle to keep calm, and fall into other habits that get in the way of good listening. If you’re in a position to help someone come back into good listening, try these four questions to prompt the return (you can use them with yourself, too).

Find the transcript with links here.

To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/.