In this episode of Speechless, Matt sits down with Vikram Modgil from Amazon Connect to break down what end-to-end customer experience really means—and why it’s still so hard to deliver.

They explore the gaps in today’s CX journeys, the role of AI, and what it takes to create more connected, seamless experiences.

In this episode of Speechless, Matt sits down with Vikram Modgil from Amazon Connect to break down what end-to-end customer experience really means—and why it’s still so hard to deliver. They explore the gaps in today’s CX journeys, the role of AI, and what it takes to create more connected, seamless experiences.

Breaking Down End-to-End CX with Vikram Modgil

From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse. 

Join CX expert Matthew Storm as he interviews contact center changemakers.

Business

Technology

From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse. Join CX expert Matthew Storm as he interviews contact center changemakers.

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Breaking Down End-to-End CX with Vikram Modgil

Breaking Down End-to-End CX with Vikram Modgil