If we had an award for “best terminology from a guest”, Hillary would take the gold. 

Coining the phrase, "content cowboys" (the people we all know and love who keep knowledge to themselves and use it however they please), Hillary is quite familiar with the painful realities of knowledge sharing.

With over 6 years at Guru, the AI-powered enterprise search, wiki, and intranet software company, Hillary considers herself “a catalyst or connector of different departments”. Connecting the dots between the customer experience, revenue, go-to-market, enablement, and product teams, she leads efforts to gather valuable customer insights and elevate the customer's voice in key strategic business decisions.

On this episode, Hillary and Ken discuss:
• the importance of balancing two sides of the knowledge coin: process and human nature
• creating trustworthy documentation 
• the basic rules of documentation
• the risks of not having access directly in your workflows
• making knowledge available where people are doing their jobs
• the key to quality documentation (*hint hint* brevity, being in the flow, and staying extremely tactical)
• why sometimes too much process stifles creativity and innovation

Where to find Hillary Curran:
• LinkedIn: https://www.linkedin.com/in/hellohillary/
• Guru: https://www.linkedin.com/company/getguru/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community

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