Change Enablers, a podcast by Tango

In episode 23 of the Change Enablers podcast, hosts Ken Babcock and Rocco Seyboth share Tango's big news: the release of Nuggets, post-it notes for your business applications. What's covered:

• Top News (where Ken and Rocco bring the most relevant Change Enabler stories to discuss)
  • Atlassian State of Teams Report (1:43)
  • Whatfix announced their series E fundraising round at $125 million (12:59)
  • Tango launches Nuggets! What does this mean? Users of Tango will be able to use Nuggets for unstructured text links to your knowledge base, Tango workflows right on the page where you can start a guided (Guide Me) experience, links to Loom or how-to videos, and more (18:39)
• The Ops Hotline (our very own advice column for Change Enablers).
  • Audience member submission: “ The things Joey from Cox said about the “forgetting curve” really resonated with me. Everyone here complains about trainings, turns their video off, multi-tasks and pretty much ignores me. Then I end up answering the same questions over and over. I want to do something different but I’m not sure how to explain that I’m just not doing training sessions anymore. Any suggestions?” 

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Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz

Where to find cohost Rocco Seyboth:
• LinkedIn: https://www.linkedin.com/in/roccoseyboth/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this episode of Change Enablers, host Ken Babcock dives deep on digital adoption with Matthew Belli, the global IT product owner at Nestlé. 

From the Bay Area to Milan, Matthew experienced a life-changing move during Covid as Nestlé brought him on to expand WalkMe's utilization within the company from a single app to over 200. Throughout the conversation, Matthew shares his strategic approach emphasizing the need to understand team and individual goals, identify daily pain points, and improve processes through a consultative sales-esque approach. 

Rather than aggressively push for an "internal sale", Matthew focuses on listening to user experiences to determine if solutions like WalkMe are a good fit at all. The two also highlight the dynamic nature of digital ecosystems and the need for effective change management within large orgs like Nestlé, which need to balance user training and tech improvements while addressing the rapid changes in apps and processes.

Tune in for:
• Matthew's story relocating from California to Milan for Nestlé
• Navigating corporate marketing complexities
• Understanding team needs and addressing pain points with a therapy-like approach
• The importance of customization amid common hesitations and challenges
• Creating value slides to summarize project objectives and outcomes
• Personalized use cases with KPI metrics samples
• Navigating stakeholder engagement amid role transitions
• Matthew's initial opposition to hiring external consultants for support
• The necessity of digital adoption beyond UI and training

Where to find Matthew Belli:
• LinkedIn: https://www.linkedin.com/in/matthew-belli-25bb041a/
• Nestlé: https://www.nestle.com/

Where to find your host, Ken:
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Tango: https://www.tango.us/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

We're back with another State of Change Enablement with your host, Ken Babcock and special guest, Rocco Seyboth.

In this episode, the two dive deep in the world of Digital Adoption Platforms (DAPs) starting with:

Top News ranked on the Mango scale (where Ken and Rocco bring the most relevant Change Enabler stories to discuss)
•  SAP's acquisition of WalkMe (2:04)

Not-Obvious News
•  12 famous ERP disasters, dustups and disappointments (17:11)

The Ops Hotline (think of it like Tango's advice column. Real questions submitted by real people)
•  Submission 1: Can a Digital Adoption Platform replace our Learning Management System? (30:02)

Spicy Nuggets (featuring the funniest and most relatable comments on Tango's top Instagram and TikTok posts)
•  The lonely life of a Change Enabler, portrayed by cats slapping each other of course

• "In these moments my mantra fills my head "I have bills, alcohol is not free, they don't have Red Bull in jail, stay calm"
• "The problem also stems from frequency of the process. If you do it once in a blue moon, people forget. Best to have clearly written instructions on your policy manual."
• "I'm embarrassed to say, I'm that coworker. working memory issues from ADHD is a real thing."

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Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/

Where to find cohost Rocco Seyboth:
• LinkedIn: https://www.linkedin.com/in/roccoseyboth/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this episode of the Change Enablers, host Ken Babcock dives deep with Joey Papania, the Senior Manager of Learning & Development (L&D) at Cox Media. Joey shares his unique career trajectory, moving from an account consultant to a key player in L&D, highlighting his enthusiasm for coaching and teaching. 

The conversation focuses on the critical role of L&D in software implementations and new initiatives. Joey stresses the need for early involvement of L&D in strategy and budget discussions to influence successful rollouts. 

He shares the common challenges during implementations, like data migration issues and communication hurdles, urging the focus to be on improvement rather than perfection. He also highlights the importance of using quantitative data to create compelling cases for L&D initiatives, ensuring they align with business goals and solve real problems, rather than just providing generic training.

What's covered:
• Effective sales and marketing training
• How (and why) to build a learning organization
• Aligning front-end training with business goals
• Challenges in sustainable training strategy implementation
• The impact of an empathy-driven approach to training
• Adapting to the modern age (the end of memorization?)
• Maximizing mental energy with Tango

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Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz

Where to find special guest, Joey Papania: 
• LinkedIn: https://www.linkedin.com/in/joeypapania/
• Cox Media: https://coxmedia.com/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this episode of Change Enablers, the spotlight is on Aaron Cheney, a Digital Media Producer at Public Consulting Group (PCG) and an avid tech enthusiast. 

Aaron's career journey is quite fascinating; he transitioned from working at a religious nonprofit to taking on roles at PCG, initially in marketing and Salesforce training before moving to the corporate tech department. Aaron's approach to work fundamentally revolves around empowering individuals to solve their own problems.

This episode focuses on Aaron's experience with multiple Workday rollouts at PCG (human capital management and financial management products). He shares the intricacies of both transitions, noting the prior chaotic state of their financial management systems with multiple disconnected systems and fragmented reporting. 

The implementation of Workday brought a dramatic increase in efficiency and productivity, although not without its challenges. Aaron shares the extensive preparation involved, including over 50 team members working for about 18 months.

Listen for insights on: 

• ways to empower through understanding and inclusion
• managing complex systems and lessons in patience
• effective content creation by identifying your target audience
• combatting challenges in change management and training implementation
• how a streamlined documentation process eliminated Aaron's support concerns
• how Aaron and PCG use Tango as their go-to training and rollout tool

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Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/

Where to find special guest, Aaron Cheney: 
• LinkedIn: https://www.linkedin.com/in/aaron-cheney-3a1b3411/
• Public Consulting Group: https://www.publicconsultinggroup.com/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this special edition of Change Enablers, Tango Co-Founders Ken Babcock and Daniel Giovacchini explore SAP's recent acquisition of WalkMe for $1.5 billion and it's strategic value. They also dive deep on transformative potential of AI and enablement tech on workforce productivity. 

They emphasize the evolving role of IT and Operations, who now see themselves as productivity architects within their organizations. The hosts dive into the state of AI adoption and how AI enables rapid information retrieval and process automation. They also highlight two paths for enablement tech: information-centric tools (like Glean and ChatGPT) and process-centric tools focused on task assistance and copilot functions.

Keep listening for: 

• a deep dive in what SAP's acquisition means for Change Enablers and end users alike
• insights into the trend where enterprises are increasingly blending human and software labor (leveraging AI to automate workflows while still requiring human oversight) 
• the importance of IT and operations professionals in orchestrating this human-AI mix to optimize productivity
• a story about an enterprise media company who revolutionized its approach to software training by adopting AI-enabled tools like Tango

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Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/

Where to find special guest, Dan Giovacchini:
• LinkedIn: https://www.linkedin.com/in/daniel-giovacchini/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this episode, Ken Babcock welcomes Ben Gardner, VP of Customer Experience and AI Strategy at Salesloft onto the podcast. Ben brings extensive experience in SaaS and leadership, with a unique background transitioning from a high school math teacher to the software industry. 

With 8 years of experience in SaaS, 10+ years in leadership and 3 years in education, Ben has his fair share of leadership and team building experiences under his belt.

This episode centers around an ongoing Salesforce migration Ben led at Salesloft, which aims to consolidate and unify data across platforms from recently acquired companies. This migration is handled meticulously, with an eight-month lead time and a sandbox environment for user acceptance testing. 

Listen for insights on: 

• ways to get a deep understanding for your end users day-to-day processes through ride alongs, involving employees in decision-making, and clearly communicating the reasons behind changes to gain buy-in 
• the importance of ensuring a smooth transition by enlisting a diverse team and maintaining legacy systems as a fallback option
• Lessons on what not to do from personal software rollout experience at past companies
• the role of ongoing monitoring, feedback mechanisms, and open communication to address issues promptly.
• the challenges in adopting new software, the necessity for thorough testing, and the common pitfalls of underestimating change management.

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Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/

Where to find special guest, Ben Gardner:
• LinkedIn: https://www.linkedin.com/in/driftwithben/
• Salesloft: https://salesloft.com/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this edition of our The State of Change Enablement series, listen to a variety of segments:

Top News ranked on the Mango scale: 
•  Tech layoffs; over hiring; Instacart & Salesforce (1:57)
•  Okta Businesses at Work 2024; 66% of people starting the year burnt out (10:39)

Not-Obvious News:
•  Follow of the day with Jeff Ignacio (22:57)
•  Quote of the day with, "We’re living in a tab apocalypse.”  (24:30)

The Ops Hotline:
•  Submission 1 (25:58)
•  Submission 2 (39:01)

On Second Thought:
•  Debating past podcast quotes from conversations with Jamie Meyerson of Maven Clinic (46:06)

Adventures of an "Ambivalent Adopter":
•  Navigating 1Password (51:57)

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Change Enablers, a community by Tango: https://www.tango.us/change-enablers-community

Where to find cohost Rocco Seyboth:
• LinkedIn: https://www.linkedin.com/in/roccoseyboth/

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

How many tabs do you have open right now? 10? 20? 50?

If you feel personally attacked for having one-too-many tabs up, welcome to the "Tab Apocalypse", a phrase coined by Patrick Monnot, Founder & CEO of Pod, the AI workspace for B2B sellers.

"It's the concept that knowledge workers are overwhelmed with using too many applications, which leads to a lot of inefficiencies, lack of productivity, and cognitive overload." 

To take it one step further, according to a Harvard Business Review study, digital workers toggle between tabs and apps 1,200 times a day, on average. That adds up to four hours of context switching in just one week. In other words, we're wasting about 10% of our work week, every week.

The solution? According to Patrick, it comes down to having the information that you need to be productive when and where it's most helpful.

In this episode, you’ll hear about:
• The status quo of sales–and where Enablement is missing the mark
• The effects of the "Tab Apocalypse" (and how to survive it) 
• What real time enablement (RTE) looks like in practice
• How an RTE approach can transform the traditional employee onboarding experience

Where to find Patrick Monnot
• Linkedin: https://www.linkedin.com/in/patrickmonnot/
• Pod: https://www.workwithpod.com/

Where to find your host and Tango's CEO, Ken Babcock
• Linkedin: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/modern-training-and-enablement-tech-stack

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

Today’s software training methods make it nearly impossible to get an entire sales force to perform the same behaviors.

And they make it really, really painful to navigate what Demar Amacker, Vice President of B2B Operations at The Muse and Top 25 Revenue Operations Leaders by Revenue.io, calls “a tale of two Salesforce instances.”

Prior to his start, The Muse acquired Fairygodboss. The existing team merged the two Salesforce instances into one, leaving Demar with a huge (not to mention, first) task of reconciling two sales teams + two Salesforce instances and 11,000,000 different ways of doing things.

Without the ability to standardize—and quickly teach reps how to follow a unified process—Demar’s operations team felt the ripple effects of messy data for months.

In this episode, you’ll learn:
• The risks to sales reps and sales managers in a merge like this
• How Demar went about untangling the big ball of yarn that was the new Salesforce schema
• Ways companies can avoid scenarios like this in the future
• Why more software might add more problems than it solves

Where to find Demar Amacker:
• LinkedIn: https://www.linkedin.com/in/dlamacker/
• The Muse: https://www.linkedin.com/company/the-daily-muse/

Where to find your host, Ken: 
• LinkedIn: https://www.linkedin.com/in/kenbabcock/
• Twitter/X: https://twitter.com/bigredbabz
• Tango: https://www.tango.us/modern-training-and-enablement-tech-stack

Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.