"My first real great leader was my grandmother. She had an eighth-grade education but built her own business and just had a really good business head on her shoulders. It was kind of a 'follow me' type leadership." - Brett Koedam

Thank you for tuning in to The CUInsight Network, with your host, Lauren Culp, President & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.

I am happy to be bringing this conversation with Brett Koedam to you for this episode. Brett is the Senior Vice President of Financial Institutions at PAI, a pivotal player in the ATM space. We explore Brett's journey from his beginnings in a small ATM company to overseeing PAI's extensive network spanning 110,000 ATMs nationwide!

Join us as we unpack how PAI supports credit unions by managing the complexities of ATM operations, freeing them to focus on member experiences. Brett highlights PAI's role in filling banking gaps left by branch closures, offering insights into things such as strategic ATM placement.

Tune in to discover why over 40% of Gen Zers choose institutions based on ATM availability and how credit unions can capitalize on this trend through PAI's extensive surcharge-free network and customizable branding solutions. Brett and I also discuss PAI's future roadmap, including exciting developments in ATM technology and their new mobile branch concept designed to revolutionize banking access in underserved areas!

Find the full show notes on cuinsight.com.

Connect with Brett:
Brett Koedam; Senior Vice President of Financial Institutions at PAI - A Brink’s Company
gopai.com
Brett: LinkedIn
PAI: LinkedIn | Facebook

Show notes from this episode:
Book mentioned: The Millionaire Next Door by Thomas J. Stanley & William D. Danko

In this episode:
[00:51] - Brett reveals how he founded and expanded his own ATM company, PAI, serving nationwide markets.
[02:34] - PAI specializes in outsourcing ATM management for credit unions, simplifying operations.
[04:53] - PAI also helps credit unions enhance services with strategic ATM placements nationwide.
[06:26] - We learn that PAI offers credit unions expanded ATM access without the hassle of location logistics.
[09:09] - Brett's grandmother, with minimal education, inspired him with entrepreneurial spirit and leadership.
[09:48] - Brett prioritizes family expenses over personal luxuries, dreaming of a non-Texas summer home someday.
[11:11] - Brett credits The Millionaire Next Door by Thomas J. Stanley and William D. Danko as his favorite book.
[11:42] - Work-life integration was key during Brett's busy years running his own company.
[12:43] - Hear how PAI offers ATM products, managed services, and innovative solutions.