Yup, this is episode 1,100 and it's the longest title we've ever had for a show.
https://www.youtube.com/watch?v=ziR5Hl6MxE4
Transcription
Does content marketing happen before, during, or after the customer cycle?
Hi, I'm Brian Pombo. Welcome back to Brian J. Pombo Live.
This was a question that came to me as I'm putting together an initial training for content marketing. It's kind of a beginner's training to kind of get the business owners and people managing businesses to contemplate whether content marketing is right for them.
So what is content marketing, content marketing, and I've worked with a bunch of different definitions, I'm trying to craft one made up of all the different ones, because I haven't found one that really hits it directly.
What I would say just off the top of my head is that content marketing is a form of marketing that has content, no, what it has is it has a very significant amount of information, and or entertainment, that provides value.
So within the marketing itself, you are getting value, or you have a value-oriented thing that has marketing attached to it.
So as far as the company is concerned, it's marketing. But as far as the person looking at it, taking it in reading it listening to it, they are getting some form of value from it being all the entertainment end information end, or hopefully a little bit of both.
So that's what I call content marketing.
Now, where does Content Marketing Land, if you took Dean Jackson's concept, if you look at the lifetime of a customer, and he calls it the before, during and after unit.
The before unit is before they become a customer, so everyone out there who has never been a customer of yours, they're in the before unit, and you have a certain way of handling people that aren't a customer yet.
Then you have the during unit and those are all the people that are currently customers, or recently customers, depending on how your how your, your basis that how the customer function is in your business.
But that's the during unit, and then there's the after unit. And that's when they're no longer a customer, or they haven't been a customer for a certain period of time. So you got before, during and after.
So where does Content Marketing Land?
Well, initially you think, well, it's marketing.
So it happens before, this is for the new people coming in, right?
But then it started occurring to me, I'm like, wait a second, really, you need to market to your current customer base very much.
So you have to have pieces in there. That is marketing, even a lot of what you sell, has may have elements of marketing that markets the next thing or the next service. Because you always want people to be able to ascend, right.
And then after, you're still gonna want to market to people, which is very uncommon.
Nowadays, people, most businesses do not focus much on this. But you still want to market to the people after they've already gone to try and bring them back to coax them back in to find out what's going on with them and to keep in contact.
So content marketing really affects all those areas, it never goes away. And certain elements of content marketing never go away.
So for example, if you know anybody that is heavy into content marketing, maybe they do a regular social media posts, or they do a regular podcast, or regular email blast,