In this episode of Bridging the Gap, Matt Reiner and leadership coach Michael Bungay Stanier dive into the importance of curiosity and psychological safety within financial advising. Michael emphasizes the need for advisors to stay curious by asking open-ended questions like "And what else?" to better understand their clients' needs. This approach helps foster stronger client relationships and encourages deeper, more meaningful conversations.

Michael also discusses the critical role of psychological safety in creating an environment where advisors feel secure to express ideas and take risks. By effectively managing tribe expectations, rank, and autonomy, firms can cultivate a culture of creativity and innovation. This safety is essential for driving positive change and enhancing client interactions within the financial industry.

The episode highlights practical tools for simplifying decision-making, such as using pre-written messages for saying no, which can significantly reduce cognitive load. Michael illustrates how these strategies not only improve individual decision-making but also support broader organizational behavior changes. By focusing on both emotional and structural aspects, advisors can implement lasting change and continuously evolve to stay relevant in their field.

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