<p data-pm-slice="1 1 []">Damon Wenig explains his view of funeral service as "high-stakes hospitality," highlighting the shift from traditional customer service to delivering an exceptional customer experience.</p>

Damon Wenig explains his view of funeral service as "high-stakes hospitality," highlighting the shift from traditional customer service to delivering an exceptional customer experience.

<p>Damon Wenig explains his view of funeral service as "high-stakes hospitality," highlighting the shift from traditional customer service to delivering an exceptional customer experience.</p>

Brief Introduction: Damon Wenig on the Shift from Customer Service to Memorable Customer Experience

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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Brief Introduction: Damon Wenig on the Shift from Customer Service to Memorable Customer Experience

Brief Introduction: Damon Wenig on the Shift from Customer Service to Memorable Customer Experience

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