Mal and Jay talk about how to knock it out of the park with your delivery to clients and save potentially frayed business relationships. Mal also gives some big tips on how to understand a client's preferred communication and how to use that to create a relationship with healthy effective communication. 

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Jay and Mal talk about one of Jay's favourite topics; Managing Conflict. By looking at the different talent, relationship or communication styles in all of us you are able to identify and understand both what works for the other participant and how to avoid what doesn't work for them. 

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Mal leads us through the breakdown of individual and team capability and capacity in the work place, and their impact on the organisation. Giving an insight into how we both measure and work with each aspect at BrilliantFIT and how to optimise both in order to maximise your roles and  your people in your organisation. 

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Mal & Jay look at both the power and impact of being hopeful in the workplace as well as the importance of being present, from a leaders perspective.

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 Mal shares his vision and positive experiences with being called up instead of out or doing the same for others when leading. They talk through the dramatic difference that it showed in his relationship with his team mates, and the eventual positive difference it made to the company culture. 

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Mal and Jay chat through the importance of understanding dynamics and Mal shares an anecdote from the BrilliantFIT vault about a time he worked with two seemingly opposite teams in terms of their talent characteristics.

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Mal shares an interesting experience he once had involving a missed opportunity for both an employer and employee and how working below the talent line effects businesses. 

Mal and Jay also discuss the shocking employee engagement statistics worldwide (Gallup research 2017) and BrilliantFIT’s solution to the staggering numbers.

References:  

1.     Gallup Employee Engagement Statistics 2017 – “State of the Global Workplace - Gallup Report” p 24. 

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Welcome to our first episode! We explore all things hiring, working alongside different personalities and talent styles, from both the perspective of the employer as well as the employee!

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