Watch on YouTube: https://youtu.be/I3uYs1NB_t8

In this spotlight of episode 364, the conversation focused on a recent CX leadership meeting where the importance of the "three Ps"—People, Process, and Purpose—was discussed in the context of an ongoing technological transformation. One concept discussed was how these foundational elements help maintain focus and clarity during large-scale changes, ensuring that Memory Makers and customers continue to experience positive outcomes. The discussion explored the addition of a "fourth P," Partnership, emphasizing its critical role in supporting sustained engagement, problem-solving, and successfully delivering new technology aimed at creating happy memories.

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