Broken Transmission: Why Agile Fintechs Miss Strategy | In this episode of The ITSM Practice Podcast, Luigi Ferri explains why fintech strategy execution fails despite Agile delivery, strong squads, and constant releases. Learn how fragmented ownership, poor prioritization, and disconnected KPIs create operational misalignment, reducing business outcomes and authorization rate performance.

In this episode, we answer to:

Why do Agile fintech teams fail to execute business strategy effectively?

How does fragmented ownership impact authorization rate improvement initiatives?

Why do operational priorities override strategic portfolio management in fintech organizations?

Resources Mentioned in this Episode:

Project Management Institute, whitepaper "The High Cost of Low Performance 2014", link https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/pulse-of-the-profession-2014.pdf

University of Salford - Manchester, Abdallah M. Salameh, document "A Heterogeneous Approach to Agile Tailoring", link https://salford-repository.worktribe.com/OutputFile/1487893

Institute of Project Management website, article "The Emerging Importance of Benefits Realisation", link https://projectmanagement.ie/blog/the-emerging-importance-of-benefits-realisation/

McKinsey & Company website, article "Don’t cancel or coddle at-risk capital projects—challenge them", link https://www.mckinsey.com/capabilities/operations/our-insights/dont-cancel-or-coddle-at-risk-capital-projects-challenge-them

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya