Discover how to scale your CMDB from a static list to a powerful tool that drives business value. In this episode, we unpack seven practical steps to create a clean, scalable, and business-aligned CMDB that supports ITSM success and compliance goals.

In this episode, we answer to:

How can I align my CMDB with business outcomes and KPIs?

What are the best practices to keep CMDB data clean and reliable?

How do I automate and govern my CMDB without losing control?

Resources Mentioned in this Episode:

ServiceNow whitepaper, “Deliver a CMDB with true business value: 6 essential steps”, link https://www.servicenow.com/blogs/category/product-news

Device42 website, article “CMDB Architecture Best Practices: Aligning Design with IT Objectives”, link https://www.device42.com/cmdb-best-practices/cmdb-architecture/

Aspire Systems website, article “Navigating and Overcoming CMDB Health Challenges in Enterprises”, link https://blog.aspiresys.com/business-applications/servicenow/navigating-and-overcoming-cmdb-health-challenges-in-enterprises/

Starhive website, article “10 CMDB best practices for an actually successful implementation”, link https://starhive.com/blog/10-cmdb-best-practices

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Clause 8 of ISO 27001, where your Information Security Management System (ISMS) shifts from paper to practice. Discover how operational planning, risk assessments, and treatment plans come alive through evidence, control, and continuous improvement.

In this episode, we answer to:

What is the real purpose of Clause 8 in ISO 27001, and why is it essential for ISMS success?

How should risks be assessed and documented in a structured, auditable way?

What actions must be taken to treat identified security risks effectively and continuously?

Resources Mentioned in this Episode:

ISMS.online, article “ISO 27001 Requirement 8.1 – Operational Planning & Control”, link https://www.isms.online/iso-27001/operational-planning-control/

Stuart Barker, video “How to implement ISO 27001 Clause 8 Operation" by Stuart Barker”, link https://www.youtube.com/watch?v=LdGYW3MPZPg

Advisera, article “Big guide to ISO 27001 clauses — How is this standard structured?”, link https://advisera.com/iso27001/clause-8-operation/

Standard ISO/IEC 27001:2022

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Explore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exercises to assess and enhance your ITIL 4 maturity. Engage with essential strategies for simplification, automation, and collaboration, all aimed at optimizing operational excellence.

In this episode, we answer to:

How can organizations ensure every action adds value to stakeholders?

What strategies can help leverage existing resources without starting from scratch?

How does collaboration enhance visibility and drive innovation?

Resources Mentioned in this Episode:

ITIL Guiding Principles, Organizational Value, Operational Excellence, ITIL Maturity Assessment, Continuous Improvement, Stakeholder Value, Process Optimization, IT Service Management, ITSM Best Practices, Collaborative Innovation, Simplifying Processes, Automation in ITSM, ITIL Implementation, Value Creation, Organizational Efficiency, ITIL Training, Enterprise Service Management, ITIL Strategy, IT Governance, ITIL Principles Exercise

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of The ITSM Practice, Luigi Ferri explores how service management can be a strategic enabler for businesses. We delve into aligning IT Service Management (ITSM) with corporate goals to drive growth and value. This guide covers practical steps for CIOs, from assessing current operations to embedding service management deeply into business strategy, ensuring IT is not just a support function but a core part of business success.

In this episode, we answer to:

How can service management align directly with an organization's strategic goals?

What practical steps can CIOs take to integrate service management with business objectives?

How does embedding pragmatic service management practices help overcome common business challenges?

Resources Mentioned in this Episode:

ITSM Tools website, article “ESM – It’s Not Just About ITSM Processes”, link https://itsm.tools/esm-not-just-about-itsm-processes/

Think HDI, article “How to Transform Service Management Beyond IT”, link https://www.thinkhdi.com/library/supportworld/2021/transform-service-management-beyond-it

CACM website, article “An Overview of IT Service Management”, linked https://cacm.acm.org/research/an-overview-of-it-service-management/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of "The ITSM Practice," Luigi Ferri explores the transformative journey of digital identity from basic usernames and passwords to advanced biometric systems and decentralized blockchain solutions. We discuss how digital identity has evolved to enhance security, user convenience, and data integrity, alongside the challenges of privacy, surveillance, and data breaches. Learn about the potential of Web 3.0 and self-sovereign identities in shaping a more secure and user-centric digital world.

In this episode, we answer to:

How has the role of digital identities evolved from simple logins to complex biometric systems?

What are the key risks and vulnerabilities associated with current digital identity systems?

How can decentralized technologies like blockchain improve the security and autonomy of digital identities?

Resources Mentioned in this Episode:

CDN Prod website, article "The Evolution of Digital Identity", link https://cdn.prod.website-files.com/660433347fef5f6938800768/6604346408b181838d132807_The%20Evolution%20of%20Digital%20Identity%20-%20By%20Vidos.pdf

Business Reporter website, article "The history of digital identity", link https://www.business-reporter.co.uk/technology/the-history-of-digital-identity

Biometric Update website, article "The evolution of digital identity: From databases to blockchain", link https://www.biometricupdate.com/202408/the-evolution-of-digital-identity-from-databases-to-blockchain

G+D Spotlight Newsletter, article "The reinvention of identity for the digital age", link https://www.gi-de.com/en/spotlight/digital-security/the-reinvention-of-identity-for-the-digital-age

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this thought-provoking episode of "The ITSM Practice," host Luigi Ferri explores the persistent challenges in project management, such as scope creep, stakeholder misalignment, unrealistic deadlines, and resource constraints. Luigi delves into how the ITIL 4 framework—emphasizing People, Products, Partners, and Processes—can revolutionize project approaches, moving from task management to delivering impactful outcomes. This episode is a must-listen for professionals striving to enhance project delivery in the competitive business landscape.

In this episode, we answer to:

Why do project management challenges like scope creep and resource constraints continue to persist across industries?

How can ITIL’s four dimensions reshape the way organizations approach project management?

What role does standardization play in modern project management and its impact on customer value and team satisfaction?

Resources Mentioned in this Episode:

PMI Institute website, article "PMI Blog - Reimagining the role of the project manager", link https://pmi-gc.de/en/news-eng/1245-pmi-blog-reimagining-the-role-of-the-project-manager

IAPM website, article "Thoughts of a Project Managers about “Challenges in project management”", link https://www.iapm.net/en/blog/thoughts-of-a-pm-challenges-in-the-project-management/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Join Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. This episode delves into the strategic blueprint for measurable value and minimized risks in service delivery, providing a step-by-step guide to crafting a model that leverages ITIL 4’s flexibility and customer-centric focus for enduring success.

In this episode, we answer to:

What are the core components of a Standard Service Model?

How does ITIL 4 enhance the development of a Standard Service Model?

What steps are involved in building an SSM using ITIL 4?

Resources Mentioned in this Episode:

ITSM Tools website, article "Service Model Development Using ITIL 4 for Service Delivery", link https://itsm.tools/developing-a-standard-service-model-using-the-itil-4-guiding-principles/

Knowledge Hut website, article "ITIL 4 Models - A New Operating Model in ITIL 4", link https://www.knowledgehut.com/blog/it-service-management/itil-model

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Join Luigi Ferri on "The ITSM Practice" as we delve into the escalating costs and complexities of data breaches from 2022 to 2024, highlighting a record rise to $4.88 million per incident. This episode unpacks the multifaceted impacts of breaches on businesses, examining the balance between automation and visibility in cybersecurity. Discover actionable steps to safeguard your organization, enhance resilience, and optimize cost efficiency through strategic automation combined with vigilant human oversight.

In this episode, we answer to:

What are the financial and operational impacts of data breaches on businesses?

How can automation in cybersecurity be both a benefit and a risk?

What actionable steps can organizations take to balance automation with human oversight in their security strategies?

Resources Mentioned in this Episode:

IBM, research "Cost of a Data Breach Report 2022 / 2023 / 2024", link https://www.ibm.com/reports/data-breach

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In today's episode of The ITSM Practice, Luigi Ferri delves into Problem Management, a proactive approach aimed at identifying and eradicating the root causes of recurring IT incidents. We explore practical strategies, from root cause analysis using tools like fishbone diagrams to implementing permanent solutions. Discover the transformative impact of Problem Management on service quality, operational efficiency, and cost savings, along with a handy checklist to jumpstart your organization’s shift from reactive fixes to proactive problem-solving.

In this episode, we answer to:

What distinguishes Problem Management from Incident Management?

How can Problem Management improve operational efficiency and reduce costs?

What are practical steps for integrating Problem Management within an organization?

Resources Mentioned in this Episode:

IBM, article "What is problem management?", link https://www.ibm.com/think/topics/problem-management

PeopleCert, article "Problem management - Major Incidents and Service Managers", link https://www.peoplecert.org/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In today's episode of "The ITSM Practice," Luigi Ferri delves into Operational Technology (OT) Cybersecurity, crucial for protecting vital infrastructure like energy, water, and healthcare. We discuss six actionable principles essential for safeguarding these systems against cyber threats, emphasizing the importance of safety, business knowledge, data protection, network segmentation, supply chain security, and human factors in creating a resilient cybersecurity strategy.

In this episode, we answer to:

How can your organization enhance the safety of OT systems during cyber incidents?

What strategies can help protect sensitive OT data from cyber threats?

How does network segmentation contribute to securing OT environments?

Resources Mentioned in this Episode:

Australian Government, whitepaper "Principles of Operational Technology Cyber Security", link https://industrialcyber.co/features/acscs-ot-cyber-security-principles-call-to-action-for-critical-infrastructure-providers-to-boost-cyber-resilience/

Dark Reading, article "NSA Releases 6 Principles of OT Cybersecurity", link https://www.darkreading.com/ics-ot-security/nsa-releases-6-principles-ot-cybersecurity

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya