In today's episode of "The ITSM Practice," Luigi Ferri delves into the evolving roles of Project Managers and Process Owners in the face of increasing business complexities. We explore how these key players transition from operational to strategic roles, leveraging digital tools and cross-functional strategies to align with global business demands. With insights from PRINCE2 and ITIL 4, plus expert analysis from Deloitte, we discuss the necessary skills and strategic foresight required for future success in these pivotal positions.

In this episode, we answer to:

How can organizations foster a culture where Project Managers and Process Owners thrive in their expanded, strategic roles?

What are the implications of these evolving roles for professional development within your organization?

How can technology be harnessed to support the seamless integration of project management and process ownership for optimal strategic outcomes?

Resources Mentioned in this Episode:

CIO.com website, article "8 essential skills of elite project managers", link https://www.cio.com/article/302886/8-essential-skills-of-elite-project-managers.html

Deloitte, article "The value of global process owners in global business services - part 1", link https://www2.deloitte.com/us/en/pages/operations/articles/the-value-of-global-process-owners-in-global-business-services.html

Harvard Business Review, article "What the Next Generation of Project Management Will Look Like", link https://hbr.org/2023/11/what-the-next-generation-of-project-management-will-look-like

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In today's episode of "The ITSM Practice," Luigi Ferri dives into the critical IT decision: Cloud vs. On-Premises. Explore the advantages of cloud solutions for flexibility, speed, and compliance, alongside on-premises systems for control and predictable costs. Uncover hidden costs, and consider the total cost of ownership, scalability, and security aspects of both setups. Discover why hybrid models may offer the best of both worlds in this detailed comparison.

In this episode, we answer to:

How do cloud solutions compare to on-premises in terms of long-term costs?

What are the hidden costs associated with cloud computing?

How do hybrid models balance the benefits of cloud and on-premises systems?

Resources Mentioned in this Episode:

Statista, article "Cloud Computing in the UK," link https://www.statista.com/topics/3164/cloud-computing-in-the-united-kingdom-uk/

Forrester, article "Comparing Total Cost of Ownership: SaaS vs. On-Premises Software," link https://www.forrester.com/report/comparing-total-cost-of-ownership-saas-vs-on-premises-software/RES173702?ref_search=3531980_1695156858821

- Gartner, webinar "The Future of Cloud: Prepare for 2025" available at https://www.gartner.com/en/webinar/445864/1051166.

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of "The ITSM Practice," Luigi Ferri dives into the intricacies of aligning business and operating models with ITIL 4 practices. Luigi explores the strategic importance of understanding business and operating models, the roles of key executives, and the benefits and challenges they present. He discusses strategies for building and sustaining model alignment, including clear vision and objectives, detailed mapping, and continuous improvement to ensure business agility and success.

In this episode, we answer to:

How can we build and sustain model alignment with ITIL 4?

What are the pros and cons of business and operating models?

Do we truly understand the importance of business and operating models?

Resources Mentioned in this Episode:

PeopleCert's research document titled "Business Models and Operating Models", available at www.peoplecert.com

Bakkah Learning, article "Operating Model VS Business Model Full Guide", link https://bakkah.com/knowledge-center/business-operating-model-bom

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this insightful episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the art of giving constructive feedback to help staff grow. Learn the importance of setting measurable goals, understanding employee motivations, and maintaining professionalism without personal emotions. Stefano emphasizes practical feedback strategies that foster employee growth and drive performance improvements.

In this episode, we answer to:

How can you set effective, measurable goals for feedback?

What are the best practices for understanding an employee's needs and motivations?

How should feedback be delivered to ensure it is constructive and actionable?

Resources Mentioned in this Episode:

Employee Motivation, Goal Setting, Performance Tracking, Professional Feedback, Emotional Intelligence in Leadership, Constructive Criticism Techniques.

Connect with us on:

LinkedIn: https://www.linkedin.com/in/stefanobellelli/

Website: https://greenmill.it/

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In today's episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of strategy execution, revealing that only 30% of strategic initiatives are successful. We discuss the significant gaps between strategic plans and actual results, such as alignment and communication, resource allocation, cultural resistance, adaptability, and leadership. Each gap presents unique challenges that, if not addressed, can dramatically hinder an organization's ability to execute its strategies effectively.

In this episode, we answer to:

Why do so many organizations struggle with strategy execution?

How can alignment and communication improve strategic outcomes?

What role does leadership play in closing the strategy execution gap?

Resources Mentioned in this Episode:

Jimmie Butler, article "Statistics Suggest You Will Fail to Successfully Execute Your Strategies", link https://jimmiebutler.com/statistics-suggest-you-will-fail-to-successfully-execute-your-strategies/

Better Odds, article "Why Strategy Execution Fails: 7 General Pitfalls", link https://www.betterodds.inc/resources/why-strategy-execution-fails

IntelliBridge, article "90 Percent of Organizations Fail to Execute Their Strategies Successfully: A White Paper to Help You Avoid Being a Statistic", link https://intellibridge.us/90-percent-of-organizations-fail-to-execute-their-strategies-successfully/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In today's episode of The ITSM Practice Podcast, Stefano, an ITIL Master and Prince2 Practitioner, dives into the innovative "Intelligent Swarming" technique, inspired by the cohesive work of honeybees. He explores how cross-functional teams can enhance incident and problem resolution efficiency by collaborating rather than escalating issues through traditional tiered support structures. Stefano illustrates the benefits and practical implementations of swarming, emphasizing continuous upskilling and strategic team engagements to tackle complex issues swiftly and effectively.

In this episode, we answer to:

What is the "Intelligent Swarming" technique, and how is it inspired by bees?

How does swarming compare to traditional tiered support structures in handling incidents?

What are practical examples of swarming adaptations in different organizational settings?

Resources Mentioned in this Episode:

Intelligent Swarming, Incident resolution, Cross-functional collaboration, ITIL 4.

Connect with us on:

LinkedIn: https://www.linkedin.com/in/stefanobellelli/

Website: https://greenmill.it/

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of "The ITSM Practice," host Luigi Ferri explores the future of Enterprise Security, envisioning an ecosystem that not only defends but also anticipates and adapts to threats. Highlighting key innovations such as AI-enhanced CMDB systems, machine learning-driven risk assessments, and policy management automation, Luigi discusses the integration of advanced technologies like SIEM and EDR to optimize security responses. Dive into a futuristic view of cybersecurity with expert insights and advanced strategies to stay ahead of emerging threats.

In this episode, we answer to:

How do we assess and prioritize risks in a future-driven security landscape?

What technologies will form the backbone of our security infrastructure in six years?

How do we integrate and orchestrate security measures to ensure rapid and effective responses?

Resources Mentioned in this Episode:

Berkeley University Blog, article "Seven trends that could shape the “official future” of cybersecurity in 2030", link https://cltc.berkeley.edu/publication/seven-trends-cybersecurity-2030/

IE University Blog, article "What Is the Future of Cybersecurity?", link https://www.ie.edu/insights/ideas-to-shape-the-future/idea/what-is-the-future-of-cybersecurity/

Forbes, article "The Future Of Cybersecurity: Emerging Threats And How To Combat Them", link https://www.forbes.com/councils/forbestechcouncil/2024/07/11/the-future-of-cybersecurity-emerging-threats-and-how-to-combat-them/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Join us in this engaging episode of The ITSM Practice Podcast as we delve into workplace motivation with Stefano, a certified ITIL Master and Prince2 Practitioner. Discover the insights of Frederick Herzberg's renowned two-factor theory, exploring how different workplace factors contribute to employee satisfaction and dissatisfaction. Stefano breaks down the elements that motivate employees—like achievement and recognition—and the hygiene factors essential for maintaining a healthy work environment. Tune in to learn how to inspire and retain a high-performing, satisfied workforce.

In this episode, we answer to:

What are the main factors that motivate employees according to Herzberg's theory?

How do hygiene factors affect employee dissatisfaction and retention?

Can certain hygiene factors like raises or bonuses also act as motivators?

Resources Mentioned in this Episode:

Frederick Herzberg's Two-Factor Theory, Workplace Motivation, Employee Retention Strategies, Service Management Training.

Connect with us on:

LinkedIn: https://www.linkedin.com/in/stefanobellelli/

Website: https://greenmill.it/

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of "The ITSM Practice," Luigi Ferri dives into the integration of vendor consolidation with defense in depth in cybersecurity. We explore how consolidating vendors can streamline operations and reduce costs, yet maintain robust security through a multi-layered approach. We also discuss the role of cloud platforms like AWS and Microsoft Azure in simplifying security management, and the balance needed between operational efficiency and risk management. This episode unpacks whether merging these strategies is the future of resilient cybersecurity.

In this episode, we answer to:

Can operational efficiency and robust security coexist with vendor consolidation and defense in depth?

How are cloud platforms changing security consolidation strategies?

What are the potential risks and benefits of integrating vendor consolidation with defense in depth?

Resources Mentioned in this Episode:

Gartner, podcast "Can Vendor Consolidation and Defense in Depth Coexist?", link https://www.gartner.com/en/documents/5731983

Rapid7 Blog, article "Three Security Vendor Consolidation Myths Debunked", link https://www.rapid7.com/blog/post/2023/08/23/3-security-vendor-consolidation-myths/

Akamai Blog, article "6 Tips for a Successful Security Vendor Consolidation", link https://www.akamai.com/blog/security/6-tips-successful-security-vendor-consolidation

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In today's episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the transformative potential of process design within IT and Enterprise Service Management. He introduces the value-stream approach, a method derived from Lean philosophy, emphasizing its capability to minimize waste and enhance organizational efficiency. This methodology not only simplifies processes but also aligns with strategic objectives to maximize value creation across all operations.

In this episode, we answer to:

What defines a process in IT and Enterprise Service Management?

How can the value-stream approach transform process efficiency?

What are the practical benefits of mapping processes to value streams?

Resources Mentioned in this Episode:

Process Design, Value-Stream Mapping, Lean Philosophy, IT Service Management.

Connect with us on:

LinkedIn: https://www.linkedin.com/in/stefanobellelli/

Website: https://greenmill.it/

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaza