By Luigi Ferri
The podcast currently has 55 episodes available.
Discover how AIOps is transforming IT service management by leveraging artificial intelligence and machine learning for predictive interventions and enhanced decision-making. We explore the future of AI in service management, including automation, predictive analytics, and customer interaction improvements. Learn about Gartner's recommended steps for initiating an AIOps pilot and understand the inherent challenges such as governance, security, and skill displacement. Join us as we delve into balancing automation benefits with maintaining critical IT skills.
In this episode, we answer to:
What is the future of AI in IT Service Management?
How to start an AIOps pilot: Gartner's recommended steps.
What are the challenges and risks of implementing AIOps, including governance and security?
Resources Mentioned in this Episode:
4me, article "What Is the Future of AI and Service Management?", link https://www.4me.com/blog/what-is-the-future-of-ai-and-service-management/
KPMG, article "KPMG AI Performance & Governance", link https://kpmg.com/de/de/home/dienstleistungen/advisory/consulting/services/digital-lighthouse/ai-performance-and-governance.html?gad_source=1&gclid=CjwKCAjw-O6zBhASEiwAOHeGxVRg7p1sdu93i_TwROdQLby5mosNYzzz3N1AikEm2bAZgDVPf4cL0BoCspgQAvD_BwE
AWS, article "AWS's Perspective on AIOps", link https://aws.amazon.com/what-is/aiops/
Gartner, article "How to Get Started With AIOps", link https://www.gartner.com/smarterwithgartner/how-to-get-started-with-aiops
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
Welcome back to "The ITSM Practice," hosted by Luigi Ferri. In this episode, we delve into the critical aspects of Security Governance with a focus on regulations, compliance, and cloud security. Discover how to effectively navigate the ever-evolving landscape of IT governance and ensure robust security measures in your organization.
In this episode, we answer to:
What is the difference between compliance and security?
How can companies stay ahead of evolving regulatory requirements?
What are the key strategies for effective cloud security governance?
Resources Mentioned in this Episode:
Henrik Parkkinen blog, article "Cloud Security Governance", link https://henrikparkkinen.com/2022/11/20/cloud-security-governance-regulations-compliance-security/
Expertinsights website, article "50 Cloud Security Stats You should know, link https://expertinsights.com/insights/50-cloud-security-stats-you-should-know/
Statista, article "Cloud Security - Worldwide", https://www.statista.com/outlook/tmo/cybersecurity/cyber-solutions/cloud-security/worldwide#:~:text=Revenue%20in%20the%20Cloud%20Security,reach%20US%240.57%20in%202024.
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
Welcome back to 'The ITSM Practice.' I'm Luigi Ferri. Today, we're diving into how to sell ITIL consultancy with expert tips and strategies for businesses of all sizes. Learn how to enhance ITIL implementation, making it efficient, flexible, and commercially impactful. Discover tailored approaches for enterprises and SMBs, and master effective client engagement techniques to seal the deal.
In this episode, we answer:
How can ITIL consultancy be tailored to small and medium-sized businesses?
What are the key strategies for effective client engagement in ITIL consultancy?
How can workshops be used to demonstrate the benefits of ITIL?
Resources Mentioned in this Episode:
ITIL consultancy, ITSM vendor partnerships, SMB ITIL strategies, client engagement techniques, tailored ITIL assessments, workshops vs. webinars.
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
Welcome back to "The ITSM Practice." I'm Luigi Ferri. Today, we’re delving into SDLC release management models in regulated sectors like Fintech, Finance, Telecommunications, and Healthcare. Effective release management in these fields ensures compliance with strict regulations, enhancing security, efficiency, and stakeholder trust. We explore ITIL, Waterfall, Agile, and DevOps models, highlighting their strengths and challenges in maintaining regulatory compliance while fostering innovation.
In this episode, we answer to:
What are the benefits and drawbacks of the ITIL model in regulated sectors?
How does the Waterfall model ensure compliance in financial and healthcare software development?
What challenges does Agile face in maintaining strict compliance amidst rapid changes?
Resources Mentioned in this Episode:
- ITIL model in regulated sectors
- Waterfall model for compliance
- Agile practices in Fintech
- DevOps in competitive industries
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
Welcome back to "The ITSM Practice." I'm Luigi Ferri, and today we explore how the Service Management Office (SMO) and Value Management Office (VMO) transform Service Management. The SMO enhances IT services by addressing inefficiencies and aligning them with enterprise goals, while the VMO maximizes value across all departments, driving comprehensive value creation and strategic advancement.
In this episode, we answer:
What is the role of the Service Management Office (SMO) in enhancing IT services?
How does the Value Management Office (VMO) contribute to overall business objectives?
What are the key steps to establishing effective SMO and VMO in an organization?
Both offices play critical roles in integrating ITIL 4 principles to ensure sustainable growth and a competitive edge. Reflect on how well your SMO and VMO are integrated into your strategic initiatives and discuss with your team for better alignment and value creation.
Resources Mentioned in this Episode:
Oneio, article "Service Management Office (SMO) goals, roles and responsibilities in 2024", link https://www.oneio.cloud/blog/smo-goals-roles-and-responsibilities
Axelos, article "The Service Management Office and ITIL 4", link https://www.axelos.com/resource-hub/blog/the-service-management-office-and-itil-4
Cognixia, article "How to build an effective Service Management Office with ITIL 4?", link https://www.cognixia.com/blog/how-to-build-an-effective-service-management-office-with-itil-4/
HDI, article "Best of HDI in 2021 - #7: A Service Management Office is No Longer a Luxury", link https://www.thinkhdi.com/library/supportworld/2021/service-management-office-is-a-necessity
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
Welcome back to "The ITSM Practice." I’m Luigi Ferri, your host. In this episode, we dive into why it's essential to sell the value of ITIL 4 to key business stakeholders. We explore the benefits of ITIL, how it improves IT Service Delivery, and strategies to communicate its value to top management. Whether it's improved margins, better customer experiences, reduced risks, or greater agility, understanding these elements is crucial for successful ITIL adoption.
In this episode, we answer to:
Why is it essential to sell the value of ITIL 4 to key business stakeholders?
How can the overall value of ITIL adoption be sold?
Why are stakeholders key in ITIL implementation?
Resources Mentioned in this Episode:
Goodlearning, article "How to Sell ITIL 4 to Your Organization", link https://goodelearning.com/articles/how-to-sell-itil4-practices-to-your-organization/
Joe The IT Guy, article "Selling the Value of ITIL 4", link https://www.joetheitguy.com/selling-the-value-of-itil-4/
Axelos, article "Selling the value of ITIL to your peers and superiors", link https://www.axelos.com/resource-hub/blog/selling-the-value-of-itil-to-your-peers-and-superiors
ITSM Solutions, article "How to Sell ITIL to the Top", link https://www.itsmsolutions.com/newsletters/DITYvol5iss51.htm
Next MSC, article "IT Service Management Market Overview", link https://www.nextmsc.com/report/it-service-management-itsm-market
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
In this episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of cybersecurity and the risks of over-reliance on external vendors. Luigi explores whether outsourcing IT security to numerous vendors enhances protection or inadvertently introduces new vulnerabilities. He emphasizes the importance of designing security processes internally and not just depending on vendor-provided solutions. This discussion also covers the potential financial and strategic drawbacks of vendor dependence, advocating for a balanced approach to cybersecurity that combines internal vigilance with external expertise. Connect with Luigi Ferri for more insights on Enterprise Service Management, IT Service Management, and IT Security on LinkedIn and his website.
In this episode, we answer to:
Are we actually compromising our security by depending too much on cybersecurity vendors?
Does outsourcing cybersecurity to multiple vendors lead to a false sense of security and potential data exposure?
How does vendor lock-in affect our ability to innovate and respond to security threats effectively?
Resources Mentioned in this Episode:
Cloud Security Alliance, article "Mitigating Risks and Optimizing Benefits in Vendor Consolidation", link https://cloudsecurityalliance.org/blog/2023/08/02/mitigating-risks-and-optimizing-benefits-in-vendor-consolidation
ISTARI, article "Managing Cyber Risk Across the Extended Vendor Ecosystem", link https://istari-global.com/insights/spotlight/managing-cyber-risk-across-the-extended-vendor-ecosystem/
Dark Reading, article "Addressing the Cybersecurity Vendor Ecosystem Disconnect", link https://www.darkreading.com/endpoint-security/addressing-the-cybersecurity-vendor-ecosystem-disconnect
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of Service Integration and Management (SIAM) for enhancing IT service delivery and aligning it with business goals. Luigi explains the SIAM structure and its critical role in managing multiple service providers to ensure seamless service integration. He addresses the challenges and emphasizes the importance of robust governance and advanced technology in crafting a dynamic IT environment.
In this episode, we answer to:
How can you build an effective SIAM operating model that enhances service delivery?
What role does technology play in Service Integration and Management?
What challenges does Service Integration and Management present?
Resources Mentioned in this Episode:
Exalate, article "How to Build an Effective SIAM Operating Model", link https://exalate.com/blog/siam-model/
Oneio, article "What is SIAM in IT service management?", link https://www.oneio.cloud/blog/what-is-siam-in-it-service-management
Scopism, article "What is Service Integration and Management (SIAM)?", link https://www.scopism.com/what-is-service-integration-and-management-siam/
BMC, article "What Is SIAM? Service Integration & Management Explained", link https://www.bmc.com/blogs/service-integration-and-management-siam-for-beginners/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
Join Stefan Kempter in this informative episode as he shares his extensive experience and insights into optimizing ITIL and Service Management processes. With over 25 years in the field, Stefan emphasizes the importance of simplicity and adaptability in process design, advocating for a streamlined approach that aligns with the ever-evolving business and technological landscapes.
In this episode, we explore:
How have ITIL frameworks evolved, and what can organizations learn from these changes?
The significance of maintaining simplicity in Service Management processes.
Stefan's recommendations for adopting streamlined processes in IT Service Management (YaSM).
Connect with us on:
LinkedIn: Stefan Kempter link https://www.linkedin.com/in/stefankempter/
Website: https://en.it-processmaps.com
LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
Resources Mentioned in this Episode:
YaSM, ITIL Versions, Service Management Best Practices, Streamlined IT Processes.
And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
In this revealing episode of "The ITSM Practice," host Luigi Ferri explores the critical topic of ISO 27001 compliance, specifically addressing the top five non-conformities that organizations often face. From lack of senior management commitment to inadequate incident management and business continuity planning, Luigi provides actionable advice on how to strengthen your Information Security Management System (ISMS) and ensure robust security measures.
In this episode, we answer to:
How can organizations ensure senior management's commitment to ISO 27001?
What are the best practices for managing third-party security controls?
Why is regular security testing crucial for maintaining ISO 27001 compliance?
Resources Mentioned in this Episode:
Isoqar, article "Top 10 non-conformities with ISO 27001", link https://isoqar.com/resources/blog/top-10-nonconformities-with-iso-27001/
NQA, article "Common causes of Non-conformities in ISO 27001", link https://www.nqa.com/en-gb/resources/blog/July-2021/common-non-conformities-in-iso-27001
ISMS Online, article "How to avoid common ISO 27001 internal audit mistakes", link https://www.isms.online/iso-27001/how-to-avoid-common-iso-27001-internal-audit-mistakes/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
The podcast currently has 55 episodes available.