Many IT Professionals collect certifications, but real mastery means transforming theory into outcomes, leadership, and trust. In this episode, we explore what the ITIL 4 Master journey demands beyond exams and frameworks.

In this episode, we answer to:

Am I just qualified, or have I truly mastered IT service management?

Can I speak the language of the boardroom, not just the server room?

How can I design services that align with business needs, not just best practices?

Resources Mentioned in this Episode:

New Horizons, article “Everything You Need to Know About Achieving ITIL Master Certification”, link https://www.newhorizons.com/resources/blog/itil-master

Vinsys, article “How do I become an ITIL 4 Master? Everything You Must Know”, link https://www.vinsys.com/blog/become-itil4-master

ITSM Group, article “ITIL® Master: Everything about the highest certification level in the ITSM methodology”, link https://www.itsmgroup.com/news/detail/itil-master-zertifizierung

Purple Griffon, article “The ITIL® Certification Scheme – Explained”, link https://purplegriffon.com/blog/itil-certification-scheme

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya