In this episode of Build & Thrive Thunder Bay, we dive into the often-ignored challenges of dealing with haters, trolls, and bad reviews when your business goes public. Every small to medium-sized business owner knows that not every interaction will be a positive one, and handling negative feedback can feel overwhelming. Join us as we explore practical and effective strategies to manage online criticism, turning potential setbacks into opportunities for growth. From engaging with disgruntled customers to leveraging positive reviews, we’ll share actionable insights to enhance your brand’s reputation. Whether you're facing public backlash or simply want to prepare for the unexpected, this episode equips you with the tools you need to thrive in the digital landscape. Tune in and learn how to transform negativity into a powerful catalyst for your business success.