Are you comfortable trying things which you may not like to do in your business?  Terry provides tips on how to jump into the “cold water” by breaking the safe habits in your business and get uncomfortable.

Do you set goals?  More importantly do you achieve them?  Terry explains the step by step goal setting process that has helped him accomplish some big things and which can help you achieve your goals.

Do you ask questions?  Do you ask questions and then listen?

Terry continues to talk about the importance of listening and taking it to the next level by combining it with asking questions to set you apart.

Do you listen? No really -  do you really listen? Terry explains why you can stand out even further from your competition by really listening to your customers.

Why should your customers choose you over your competitors?  Selling is an essential skill to any business owner.  Terry talks about three key practices of sales to make sure your customers buy you.

What do you do when your customers like you, trust you, and believe in you?  Terry gives many great examples of how you can win even more with them by using Wow ability.

Do you come across as someone with whom your customers will do business - or not?  Terry talks about the four C’s of the one ability which makes everything else easier - Trustability.

Do your customers believe in your and what you can do for them? Terry discusses five ways you will come across as genuine to your customers and help you improve your second ability - Believability.

What would it do for your business if every customer you work with likes you?  Terry starts to delve into why your demeanor, communications, relationships with customers come down to this critical ability - Likability.

What are the critical abilities you need to succeed in your business?  What if someone who has walked the path before can distill them down to help you grow?  Terry introduces the concept of the 4 abilities which one needs for success.